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    Ultimate Pool Service

    4.0 (3 reviews)
    Open 8:00 am - 8:00 pm

    Services - Ultimate Pool Service

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool repair

    Pool skimming

    Pool winterization

    Ultimate Pool Service Photos

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    Recommended Reviews - Ultimate Pool Service

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    8 months ago

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    Carlton Pools

    Carlton Pools

    (5 reviews)

    I echo the feedback shared on other reviews. The customer service and client communication are…read moreabsolutely bottom of the barrel. (Which I found surprising from a family owned business that prides itself on building a company based on relationships). They are very happy and pressure filled to take ALL your payments, but they do not have any project management. The plumbing group didn't check in the the sales guy and they put out pipes in the wrong place. Carlton had to dig up and move (which took weeks of me badgering them for follow up). we had the same issues with plaster and they couldn't even finish all their loose ends before the end of season. They committed to complete this season and here we in August and they did not follow through on the written commitment. I would NEVER recommend Carlton Pools. Please research other companies.

    One of the most poorly run projects I have ever seen. Feels as if once we paid a majority of our…read moremoney it just got continually worse. When starting the design process and picking a cozy corner we were not advised that there were different sizes or that different sizes were even a possibility. You would think that after spending a large sum of money we would be informed about all of our options and not just standard sizes. A lot of the pain in this project came from the extremely poor communication on timing and people just showing up on short notice. After waiting a month from when we were projected to start after the winter all of the trades and processes seemed to be scheduled once the previous step completed instead of trying to stagger them to tighten up the timeline. We were/are still constantly having to reach out to get ETAs and updates on when items can be expected or scheduled only to get voicemail boxes and days worth of waiting on responses. Now today we arrive on plaster day and at 5:30 the crew shows up, drops a pump in our pool that had water in it and left immediately which we were advised they will not be back until the afternoon. This will now jeopardize getting the water in the same day plaster is completed and their pump is still in the now empty pool running as I type this. Instead of communicating with us while they were on site what the plan was the crew just put the pump in and left. To me it would have been logical for somebody to contact us and ask if there was water so we could attempt to pump out ahead of time or know what to do to help out so they didn't just drop the pump and leave without telling us the plan. Again extremely disappointed with the level of communication and service we have received and do not recommend after this experience.

    Ultimate Pool Service - poolservice - Updated May 2026

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