Just go elsewhere. The retail/front house folks are fine, though they do oversell chemicals at…read morejacked up prices. The real issue is the service/back house folks. David is not to be trusted, period. If you can even get a return call (which is unlikely), you will pay double what you were quoted. He is rude, unprofessional, and lies to cover his tracks. This company as a whole is also not interested in any form of customer service and don't care about losing business. There are much better options out there. Avoid this place.

Worst company ever. If you buy a pool or hotub from them and anything happens you cannot get ahold…read moreof them.

I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Just had my hot tub serviced again. Amazing service from Michael. He's been amazing for the past…read morefew years

I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!

They not only diagnosed the issue with my natural gas (Hayward h350fdn heater) they fixed it (gas…read morevalve not opening) and understanding that pool places are busy right now they came in a little over a week! I had the parts so I only paid for labor which was reasonable! The other places I called will not touch gas heaters and they were charging a fortune just to come out and diagnose problem without even fixing it! Then they never showed up ! Ty again Olympic for your professional reliable work!

From the owner: We specialize in In-Ground Swimming Pool Service; Above Ground Pool Service; Hot Tub/Spa Service;…read moreSwimming Pool Openings and Closings. This location is our Service Dept, Construction Office, Warehouse & Main Office.

The staff was very helpful! I went in a bunch of times throughout the week trying to get my pool…read morecleaned out and running. They testes my water, gave me a detailed report and gave me a discount on a expensive filter i needed to replace.

Unknowledgeable staff, rude employee-Mackenzie. They push expensive products that do not work…read more What happened to customer service? Well it flew out the window with this group.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

We had our in-ground pool installed by Crystal Clear pools over 20 years ago, and the pool still…read morelooks wonderful. They have opened and closed our pool every year and performed maintenance and repairs as well. John, Dave, and Laura are always a pleasure to work with. We recommend them VERY highly.

Please sign in to view what happened to us!…read more We called them in April 2023. They said they had 2 cancellations & can have us swimming by the Fourth of July. Sound familiar? John acted like a professional when we met with him to learn about pools and equipment. Once they get your check and you sign on, David (The owner) is a big bully. Yells at you constantly. We also used their recommended electrician, Tom Price. Big mistake. They completed the liner of our pool on 8/16/23. The water coming from their hose to fill the pool was dirty & muddy so it took a bit of time, extra chemicals and a new automated vacuum to clean it up. We had to have retaining walls built on the backside of the pool which took us into September and then there was a problem with our gas heater (red tagged by gas company) and there was not any real swim time last year. They came back to open and the pool & it was green. It took a few days to clean up and when it did, I noticed a weird looking spot in the shallow end of the pool. I took my water to be tested and I told Laura about it. She said she would let them know. (John constantly manipulates the numbers when he's testing water) I didn't hear anything. Time passes, we are losing water and I started to feel funneling in the sand beneath the area. We are now in July and I told Laura again. John came out the next day, looked at the area, took pictures and told me he's never seen anything like & he said he'd turn it into the liner company. He never did. He also had me testing my pool for the leak and said he'd have David do a test on it. One year to the day 8/16/24, David came with Nick and told my husband he has a work order to patch the pool. Wait, what? Nobody said we needed a patch. We had no clue what was wrong yet. John knew though. When David looked in the pool he said it was already patched and he accused my husband of patching it. We were in our first swim season, still under warranty. (Read their warranty well) They gas lit us, ghosted us and lied to us the entire time. Nick put 4 patches in that day. They damaged our liner in multiple places or purchased a bad liner but they patched it during installation, right before my eyes. I videotaped the liner install. The video shows the holes, they are talking in the video about filling the holes and they patch the holes on video. This all took place in 2 minutes and 27 seconds. They are experts at this. Please see the pictures I screen shot from the video. Take note of the date, shape of the biggest hole and then the shape of the new patches. I've been going back & forth with John and his only worry was getting his hands on the video. I gave him multiple opportunities to come see it but he declined. He declined because he's fully aware as he was there holding up the liner so the guys could pull the material to do the patches. Their recommended electrician was right there holding up part of the liner also. They refuse to replace the liner to the fully functional new liner we purchased. So not only did they scam & steal from us what we purchased, they are refusing us a replacement. Do not rely on John's lie that he will register your equipment. He did not register one piece of my equipment including the liner. Latham pools, Imperial pools, Vinyl Works nor Hayward had any information. He blocked me from their Facebook page so I cannot leave a review. If you have or had problems with your liner from this company please reach out to me. It's my belief I'm not the only one. I do have a forgiving heart and if they decide to do the right thing by us, I would allow them to change the liner and amend my review appropriately.