This is concerning the service department. We had an appointment to open our pool today and I am…read morevery unhappy with the service we did not receive. They didn't turn on the pool to see if it was running properly. When I turned it on antifreeze came gushing out of the salt water cell because it wasn't attached properly. They also did not hook up the hose to drain off the excess water. I had gone out and asked them to just not turn on the salt cell but run the pool. When I called service the woman there was very dismissive and told me I would be billed if they came back. This is not service. More like highway robbery. Just lucky my dogs didn't get to the antifreeze that came gushing out!!

I've used North Eastern Pool for many years and have received nothing but good service. I've…read morepurchased pool supplies, as well as a Pentair pool heater and filter. All were were quality products that were reasonably priced compared to their competition. Just recently I had a bearing problem with an old Hayward Super Pump. I brought it in at 11am, and was called at 5pm because the bearing had been replaced, the unit was tested and ready for pick up. North Eastern will continue to get my business.

Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

They were one of only a few that actually replied to my request. The price was fair and they could…read moreget me in before the winter I would use them again.

Lux is the best company in Rochester NY when it comes to Inground Pools and Spas! They handle…read moreeverything with ease from the start of the design process to the finish!

I just need to tell everyone about Touched by the Sun pools. Jeremy and Nate are wonderful!…read moreWhenever I've needed them they've been there for me. They want their customers to be happy so they ALWAYS go above and beyond! They are happy to help. it's always a pleasure to do business with this company.

I have a new above ground pool and Touched by the Sun has done an excellent job with weekly…read morecleaning and maintenance. They take the time to educate me and patiently answer all of my questions. They are professional, prompt, and do a thorough job at each visit.

There is rarely senior staff available to advise you on pool/water issues. They hire young people…read morewith little knowledge who can only offer what they read from their system after it analyzes your water sample. Also, my neighbor purchased a pool from them recently and has not been able to use it, because she can't get the ladder in it correctly. Petis contracted out the installation (they do not install themselves unless it is an inground pool) and neither the contractor or Petis will send anyone out to install the ladder and make sure her pool is step up properly and her pool usable.

Had a new inground pool installed last year, and Zach from the Hilton location has been great…read morethroughout the process. Unfortunately, my experience with the service department has been very different. We recently had a few minor issues and requested maintenance. After scheduling and paying for a cleaning service, our credit card was charged, but we have yet to receive any communication about when the service will be performed. Multiple attempts to get updates have been met with little to no response. The lack of communication, concern, and attention to customer requests from Pettis has been extremely disappointing. For a company that installed a significant investment like our pool, I expected much better customer service and follow-through. At this point, I'm seriously second-guessing whether I want to continue using them for future pool service and maintenance.

I called 2 of the big name pool stores in Rochester and they did not answer or return calls. Carl's…read moreanswered right away, ordered special parts and had them in 2 days. Prices are very competitive.

I have found products priced considerably higher than other pool supply stores, some help is a bit…read moreon the rude side!

After a couple of bad experiences with other builders/remodelers/contractors a few years ago, I…read morereached out to Bounds Building & Remodeling. Am I ever grateful that I did. It doesn't matter if the project is large or small, Tim and his team will be there to complete the work timely and professionally. They've helped me with everything from a new roof to redoing the kitchen sink plumbing. Definitely give Bounds Building & Remodeling a call if you need any work done in your home.

First of all, this contractor will only call you back if he thinks the job your looking to have…read moredone is a quick pay to put a buck in his pocket. He didn't call my sister back after she left 3 messages asking for the free quote that he advertised. He picks only job where he can mark materials way up to make more on a job. Second, when I hired him, I was leery about his professionalism and skill set from the beginning due to his lack of education and professional training yet gave him the job anyways since he undercut our family contractor by quite a bit. About 2 months into the project, I began getting calls from the material suppliers indicating that Tim (he business owner) had not paid for the materials for my job. There were kitchen cabinets, driveway materials, lumber and even electrical components. I WAS GETTING CONTACTED BY THE VENDORS who were looking for payment from Tim Bounds. I reviewed my contract with Bounds Building and Remodeling and just as I knew it read when I signed it, my contract was for the job's labor AND materials. I finished paying the second half of my contract 3 weeks before he even completed the work (the work he did still has issues but there is NO way I am ever letting this guy back in my house, I have been calling new contractors to fix his work) This guy, Tim Bounds, obviously doesn't pay his vendors and his customers end up feeling the stress of his lacking professionalism. I wouldn't hire this creep again if my life depended on it.