A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

We have owned our Softub for many years. About 18 months ago we started having some issues. We…read moretook our power pack to the store and it took over 6 months to get our power pack back due to parts not being available. Ever since then I've been asking for someone to come to my house to set the tub back up because whenever I did it, it would leak from the power pack. After many phone calls, requests, going to the store, we still haven't been able to get someone to come to our house to set up the tub. Customer service is terrible and for that reason I will not be recommending this brand. There is nobody to service it. We paid quite a bit of money to have this tub, to update our power pack and will be without its use for over 18 months. Terrible.

From the owner: Softub Express of Rochester, NY sells America's favorite portable hot tub, Softubs. A better…read morealternative to an inflatable or blow-up hot tub, Softubs are a portable alternative to traditional hot tubs. Softub Express also sells hot tub chemicals and accessories. We service the better part of NY State. A Softub is perfect for those needing hydrotherapy or stress relief. Hydrotherapy can help with arthritis and tendonitis as warm water pressure helps to revive and relax and can reduce blood pressure and boost circulation. Hot tub sessions are scientifically proven to give you a better nights sleep. Your Softub could also help you with Type 2 Diabetes by lowering blood sugar levels.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.

Bought our first tub from Design and had an amazing experience from the beginning! Owen helped us…read morein the store and answered all of our questions!! He was super helpful. Delivery was smooth and quick! We have been in a few times to test our water and the staff have been so helpful with us through the learning process of owning a tub. So glad we chose to purchase through Design and they will forever have our business!

Beautiful work! Hard dedicated employees very attentive and friendly i can always feel confident…read moreabout my summer pool parties and never have to worry about having a problem fixed... proud to say we are a design family!

My sand filter sprung a leak so I'm bracing for a quote on this repair $$$. I saw that Leslie…read morecustomers are giving 5 stars to this business. I sent a message via yelp and was prompted to describe the issue in detail (even asked if I wanted to add pictures). The automated electronic message at the end of my "quote request" stated that someone would contact me within 2 hours. In minutes I received an impersonal printed message asking me to call their 800 number. So I did. The person answering my call again asked me to describe the repair I needed. He then said pool service calls are not available in my area. He said it's simply a store/showroom. I guess when I see the Leslie store in my area listed on Yelp as a "pool service and repair" I assumed it was. ‍

Yet another A+ experience with these guys! Young Chris and Hannah helped me solve my pool chemistry…read moreissues and the mad genius Ian solved my inefficient vacuum scenario with a brilliant improvisation. Night and day with my vacuum now! Thanks you guys!

We have been looking to replace our patio table with no luck (we have bought and returned 3 for…read morevarious reasons). So we were pleasantly surprised to find just what we were looking for (plus a bonus feature) at Pattis. We walked in and were attended to immediately. People were attentive and helpful. When the table we were interested in was not on display we were taken to the storeroom and a box opened for us. We opted for delivery and the table came the next day! All in all we could not be more pleased with the service, quality, and price.

Two young men showed up to fix my hot tub. Both were extremely polite, respectful, and…read moreknowledgeable. The showed up at the correct time. Fixed my hot tub in 45 minutes and were done! Perfect! They even gave my dog, Henrietta, some friendly pets! Thanks guys!!