A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

We have been looking to replace our patio table with no luck (we have bought and returned 3 for…read morevarious reasons). So we were pleasantly surprised to find just what we were looking for (plus a bonus feature) at Pattis. We walked in and were attended to immediately. People were attentive and helpful. When the table we were interested in was not on display we were taken to the storeroom and a box opened for us. We opted for delivery and the table came the next day! All in all we could not be more pleased with the service, quality, and price.

Two young men showed up to fix my hot tub. Both were extremely polite, respectful, and…read moreknowledgeable. The showed up at the correct time. Fixed my hot tub in 45 minutes and were done! Perfect! They even gave my dog, Henrietta, some friendly pets! Thanks guys!!

This is the area's preeminent pool supply store. Prices are good and lots of staff to assist with…read morequestions. Only reason I ding it a star is that the front counter is habitually understaffed for the capacity of customers. Whether I go during a lunch hour or a Saturday morning there is always a bothersome wait at the counter. Nice spot, though, and friendly employees so I will keep going nonetheless.

This is concerning the service department. We had an appointment to open our pool today and I am…read morevery unhappy with the service we did not receive. They didn't turn on the pool to see if it was running properly. When I turned it on antifreeze came gushing out of the salt water cell because it wasn't attached properly. They also did not hook up the hose to drain off the excess water. I had gone out and asked them to just not turn on the salt cell but run the pool. When I called service the woman there was very dismissive and told me I would be billed if they came back. This is not service. More like highway robbery. Just lucky my dogs didn't get to the antifreeze that came gushing out!!

We have owned our Softub for many years. About 18 months ago we started having some issues. We…read moretook our power pack to the store and it took over 6 months to get our power pack back due to parts not being available. Ever since then I've been asking for someone to come to my house to set the tub back up because whenever I did it, it would leak from the power pack. After many phone calls, requests, going to the store, we still haven't been able to get someone to come to our house to set up the tub. Customer service is terrible and for that reason I will not be recommending this brand. There is nobody to service it. We paid quite a bit of money to have this tub, to update our power pack and will be without its use for over 18 months. Terrible.

From the owner: Softub Express of Rochester, NY sells America's favorite portable hot tub, Softubs. A better…read morealternative to an inflatable or blow-up hot tub, Softubs are a portable alternative to traditional hot tubs. Softub Express also sells hot tub chemicals and accessories. We service the better part of NY State. A Softub is perfect for those needing hydrotherapy or stress relief. Hydrotherapy can help with arthritis and tendonitis as warm water pressure helps to revive and relax and can reduce blood pressure and boost circulation. Hot tub sessions are scientifically proven to give you a better nights sleep. Your Softub could also help you with Type 2 Diabetes by lowering blood sugar levels.

Bought our first tub from Design and had an amazing experience from the beginning! Owen helped us…read morein the store and answered all of our questions!! He was super helpful. Delivery was smooth and quick! We have been in a few times to test our water and the staff have been so helpful with us through the learning process of owning a tub. So glad we chose to purchase through Design and they will forever have our business!

Beautiful work! Hard dedicated employees very attentive and friendly i can always feel confident…read moreabout my summer pool parties and never have to worry about having a problem fixed... proud to say we are a design family!

I wish I took more photos. I hosted my sister's baby shower here. The staff were amazing and so…read morehelpful. The space was large for the 50 people and cool. People complained it was too cold in there with it being 85 outside. You don't hear that too often. We had rooms 204a/b which was perfect for the event.

What a fun canter for all!! Loads of free activities for all ages of people. They have a football…read more field and clubs during the summer! Recently relocated from W Irondequoit to find all this excitement for our grandson, who trains at TSE in off season.

Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.