Bought a pool from Ace very helpful until it was installed. After that good luck, purchased a…read morepackage with a frog system and the one I received was undersized for my pool so I don't save on chlorine like they are intended. The contractor the gave the installation to was as a pleasure until there was a problem and now they can not be reached. Spoke to Ace they said they would take care of everything but that was weeks ago. Once they have your money you do not count anymore. Better off buying online and finding your own installers or do it yourself.

I walked into the store to get information on the manufacturer of my fire pit I purchased a few…read moreyears ago in order to go directly to them about a replacement part to fix it. The store "offered" to have someone come out to fix it and gave me the distinct impression that this was a free service of their store since I purchase the fire pit from them. The service man came out and only adjusted the sparker and then I got a bill for $70! I spoke to Dave in the store who would not cancel the charge and did not have any understanding of how wrong it was to mislead a customer to think this was a free service to their customers. I would have purchased a new fire pit had I known I would be charged. I will never set foot in that store again.

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

I called 2 of the big name pool stores in Rochester and they did not answer or return calls. Carl's…read moreanswered right away, ordered special parts and had them in 2 days. Prices are very competitive.

I have found products priced considerably higher than other pool supply stores, some help is a bit…read moreon the rude side!

Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.

I just need to tell everyone about Touched by the Sun pools. Jeremy and Nate are wonderful!…read moreWhenever I've needed them they've been there for me. They want their customers to be happy so they ALWAYS go above and beyond! They are happy to help. it's always a pleasure to do business with this company.

I have a new above ground pool and Touched by the Sun has done an excellent job with weekly…read morecleaning and maintenance. They take the time to educate me and patiently answer all of my questions. They are professional, prompt, and do a thorough job at each visit.

Bought our first tub from Design and had an amazing experience from the beginning! Owen helped us…read morein the store and answered all of our questions!! He was super helpful. Delivery was smooth and quick! We have been in a few times to test our water and the staff have been so helpful with us through the learning process of owning a tub. So glad we chose to purchase through Design and they will forever have our business!

Beautiful work! Hard dedicated employees very attentive and friendly i can always feel confident…read moreabout my summer pool parties and never have to worry about having a problem fixed... proud to say we are a design family!

I placed an order on May 18 and did not receive the order until August 18. I emailed this company…read moremany times to get updates on my order and was told it was out of stock and would be available soon. When I asked for a refund, my order was then processed. I ordered 16 sets of an item and received it in bulk which was confusing. I am now packing my own "sets" of this item to give out as gifts. Very poor service in my opinion. Will not order from them again.

Still havent received my order and haven't heard from them to keep me updated…read more I see from other reviews that my experience is common. I recommend not ordering from these people. Mary Katherine