This is the area's preeminent pool supply store. Prices are good and lots of staff to assist with…read morequestions. Only reason I ding it a star is that the front counter is habitually understaffed for the capacity of customers. Whether I go during a lunch hour or a Saturday morning there is always a bothersome wait at the counter. Nice spot, though, and friendly employees so I will keep going nonetheless.

This is concerning the service department. We had an appointment to open our pool today and I am…read morevery unhappy with the service we did not receive. They didn't turn on the pool to see if it was running properly. When I turned it on antifreeze came gushing out of the salt water cell because it wasn't attached properly. They also did not hook up the hose to drain off the excess water. I had gone out and asked them to just not turn on the salt cell but run the pool. When I called service the woman there was very dismissive and told me I would be billed if they came back. This is not service. More like highway robbery. Just lucky my dogs didn't get to the antifreeze that came gushing out!!

Purchased a pool from Clover 5 years ago and they still stand by their customers . Recently…read morereceived outstanding customer support with a broken pool ladder from a gentleman whose name I didn't get but believe he was the owner or manager . Many thanks to Clover !

We had our new Viking hot tub delivered and we love it! The salesperson Shawn was great, and the…read moredelivery went off exactly as planned. We also bought our pool table from Clover. They have always provided great service.

Very knowledgeable every time I go the lady always sets us up with exactly what we need! Thank youread more

Always helpful, never pushy in buying products. Most thorough water reading samples I've ever had…read more And yes they charge you a 'deposit' for the chlorine 4 pack as the angry other reviewer stated. I'm sure this helps keep costs down knowing people are going to bring the bottles/plastic bin back instead of having to keep replacing them (helps the planet as well!)

I went to Pettis Pools in East Rochester to purchase some repair parts I needed to repair a hot…read moretub. Unfortunately they did not have the parts I needed and referred me to the Hilton store. I went to that store and there were 4 people standing at the parts department that were extremely helpful in trying to fix my issue. I told them that the tub froze and the pipe cracked and I needed some fittings and hose to repair it. They looked at my drawing and then took me into the parts department to give me exactly what I needed and to cut a piece of hose in the length that I wanted. They got me all the fittings and their repair technician came in and asked what I was doing and I explained to him and he gave me some very good ideas on how to repair it myself and was extremely knowledgeable and friendly. I would definitely recommend them for any of your pool or Spa needs or repairs. I was very impressed with their friendliness and service.

There is rarely senior staff available to advise you on pool/water issues. They hire young people…read morewith little knowledge who can only offer what they read from their system after it analyzes your water sample. Also, my neighbor purchased a pool from them recently and has not been able to use it, because she can't get the ladder in it correctly. Petis contracted out the installation (they do not install themselves unless it is an inground pool) and neither the contractor or Petis will send anyone out to install the ladder and make sure her pool is step up properly and her pool usable.

I discovered this place by accident. There was another H/W store nearby some years ago.........but…read morethings change. I was pleasantly surprised to see it so full of inventory, individual sockets, tools, screws (huge selection). Today I purchased Liquid Wrench.....this is one of the few places in Fairport I found it! Big stores don't carry it. Last time they had Sta-Bil on sale..........very nice, very helpful. Worth going out of your way for.........I strongly recommend it.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

We had a complete gutting and a full bathroom renovation from McKenna Kitchen and Bath. Brad and…read moreJim worked very hard and are experienced craftsman that go above and beyond in every aspect of the job with a eye for detail, customer communications and detailed workmanship. Brad and Jim are excellant examples of professionals that strive to go above and beyond to make the customer comfortable during the complete process. My wife and I could not be happier with our new shower and completely renovated bathroom. Brad and Jim offered helpful suggestions that were very useful and welcome. I highly reccomend McKenna's Kitchen and Bath and Brad and JIm for everything they did to deliver the best in the industry.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

First time there to pick up a tool and a few parts to fix a leaky tub drain…read more Staff was courteous, knowledgable and helpful. Head and Shoulders compared to my usual expereince at Home Depot.

they have helped three times in the past 3 years. First, they responded the quickest for emergency…read morefurnace repair. they got our 20 year old machine up and running before the house temp dropped below 50, in the middle of winter! so, when the old water heater gave up the ghost, we did not hesitate to call, and they gave us a great install, estimate was fair and work was done very smoothly within a few hours. last year we couldnt get the furnace to start, they had it troubleshooted and fixed within 2 days, at a reasonable cost. these guys are the real deal.

My husband and I have been loyal Sniderman Hardware customers for 10 years, but we were recently…read moreghosted and gaslighted for two weeks. A crew showed up once to review our bathroom project, yet we never received an actual estimate despite calling several times. After finally being promised a specific time frame for a second visit, no one showed up and no one followed up. We value local businesses, but we value our time more. Sadly, after a decade of loyalty, we won't be using them again.