A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

I called 2 of the big name pool stores in Rochester and they did not answer or return calls. Carl's…read moreanswered right away, ordered special parts and had them in 2 days. Prices are very competitive.

I have found products priced considerably higher than other pool supply stores, some help is a bit…read moreon the rude side!

Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.

I just need to tell everyone about Touched by the Sun pools. Jeremy and Nate are wonderful!…read moreWhenever I've needed them they've been there for me. They want their customers to be happy so they ALWAYS go above and beyond! They are happy to help. it's always a pleasure to do business with this company.

I have a new above ground pool and Touched by the Sun has done an excellent job with weekly…read morecleaning and maintenance. They take the time to educate me and patiently answer all of my questions. They are professional, prompt, and do a thorough job at each visit.

Bought our first tub from Design and had an amazing experience from the beginning! Owen helped us…read morein the store and answered all of our questions!! He was super helpful. Delivery was smooth and quick! We have been in a few times to test our water and the staff have been so helpful with us through the learning process of owning a tub. So glad we chose to purchase through Design and they will forever have our business!

Beautiful work! Hard dedicated employees very attentive and friendly i can always feel confident…read moreabout my summer pool parties and never have to worry about having a problem fixed... proud to say we are a design family!

Always helpful, never pushy in buying products. Most thorough water reading samples I've ever had…read more And yes they charge you a 'deposit' for the chlorine 4 pack as the angry other reviewer stated. I'm sure this helps keep costs down knowing people are going to bring the bottles/plastic bin back instead of having to keep replacing them (helps the planet as well!)

Rude tow-headed boy behind the counter. I told him I just wanted 4 gallons of chlorine, I didn't…read moreneed the plastic case which added another $6 onto the total. He acted like I was taking food out of his kids mouths. Then he got the bottles, placing them/throwing them in the back of my pickup. He left and I went to upright the bottles....found two of them leaking. I hope it wasn't on purpose. Its the last time they get my money.

Still havent received my order and haven't heard from them to keep me updated…read more I see from other reviews that my experience is common. I recommend not ordering from these people. Mary Katherine

I ordered on March 7, from Arizona and never received my items. I tried to call them but no one…read moreresponds. I send a email to them and nothing yet. I will call my bank and stop the payment!