I've gotta shout out to this business. First, very professional customer relations. Second, their…read moreservice department did every step right. They picked up my snowblower (Ego battery powered), diagnosed the problem then involved the manufacturer to engage the warranty for the parts and labor. Nice job folks.

Recently gave this store a try by buying a Stihl chainsaw and polesaw. I was told by the store they…read moreservice the equipment, I thought great! I had to make four additional trips to the store as the polesaw was install incorrectly twice. At 20 minutes each way it adds up. This does not make me feel confident in their service work. I will not be buying any more equipment from them. Only giving them two stars because staff was friendly but not knowledgeable on what they are doing. I would go else where for power equipment.

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

the neighborhood hardware store is not dead ..walked in and immediatly greated and asked how could…read morehelp

This is a great place to shop if you need a tool, fixture, or small household piece. Everything is…read morereasonably priced and the proceeds support Fairport Senior Living, like plaza-mate Craft Bits and Pieces. I got a gardening hoe for $4 and a screwdriver for 25¢. They didn't have watering cans, but the staff member said that they do get them donated. Staff said donations to the thrift shop should be limited to handheld items, no doors/large building materials/etc. Check here before spending a fortune at a hardware store!

Always new items available! I go once a week never knowing what I will find. Very helpful staff!read more

I have been going to this Home Depot on Panorama Trail for years. It's my favorite Home Depot in…read moretown. Yes, sometimes things could be very busy or take longer time than expected to figure out any issues but in general I prefer to go to this Home Depot than any other one in Rochester. My favorite staff there are Fatma, Albert and Josh (from appliances). Too bad Josh left Home Depot, he was the one who figured anything and everything out in the computer system when it comes to sales, exchange, refunds and returns, in general. I'm sure his replacement is also great but I haven't experienced that, yet. I'll keep shopping here. If you know that you need an assistance from a staff member then make sure to go during the week M-F between 8am to 5pm to be able to get their best help. Yes they open from 6am but not all staff are there at 6am.

So I went to Home Depot Penfield this morning just for the sole purpose of making some keys . Not…read moremany helpful people, but, a shout out to Cherie & Priscilla. They're the best & stepped up & really embodied what a customer service representative should be! Somebody give them both a raise stat!!!

My husband had his beautiful shiny red snow plow (that he kept covered in our attached garage for…read morethe ten years we've owned it), picked up by Brodner's to have the starter changed. We kept calling and calling to see if it was ready, to get it back, but it was never ready. Finally, they said since it was summer, and they were doing so many lawn mowers that people needed right away, would we mind waiting? To be agreeable, my husband said sure. In the Fall, we were delivered, when neither of us was home to receive it, "our" snow plow- except it wasn't ours. It was the same brand and type of plow, but it was rusty and dented, with old rusted wheels, and ours was sparkly brand new- looking. My husband called to try to get our rightful plow back, and they said it was ours. It is not! BEWARE! Keep your model number number handy, if you need a repair, so you can identify your equipment! I am fair, and to be fair, this rusty snow plow does start up and run. But it's still not ours. I wonder who has ours...

Excellent service and parts availability! Head mechanic is an asset! Parking can get a little edgy…read moreon Saturdays.