Had their service for several years and the overall reliability is good. If you are a casual user…read morewho just wants to browse the internet or stream YouTube and Netflix then it will work. However, their packages and speeds are seriously limited and outdated. As a heavy user of download and upload $110 a month for only 100 download by 10 upload is seriously disappointing. Had Spectrum been allowed into the area I would have switched long ago, solely due to the fact that they offer more robust packages like 400 down by 20 up for $85/mo and even up to 940 down by 40 up, for $110/mo. As time goes forward more smart devices that use bandwidth are being connected and 100/10 just doesn't cut it for powerhouse users. The most frustrating part is even their business lines offer only up to 125 download for a base price of $195 before taxes and fees, and NO increase in upload at all which is disheartening. Some people in the area want more out of a local ISP and they can't offer what we need, especially as some of us work from home and need more throughput without the fear of bottlenecking or dropping. This is honestly a reason that I have considered leaving the area, because I can't get what I need out of them. I will say that when the service goes out it can be a bit of a hassle trying to get your issue fixed. If you call after office hours you are outsourced to a call center which typically results in having to call back again during office hours to get a tech scheduled and then come out to look at your problem. However, if you call during office hours depending on how severe the issue is you may be able to get a tech out same day. Just be sure to know specifically what is going on and what issue you are having otherwise the diagnosis may take a while. Everyone that works at the company is a pleasure to talk to, and is very helpful but it definitely has that small-town company feel to it so some restrictions will definitely be in place. If you don't do a lot of file sharing on line and just want to do basic browsing and some video services then you should be fine.

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

On my 6th call for service. My internet goes on/ off several times each day. The service department…read moreis not great- my first at home visit was a no show because the provider put in the wrong date for service. The troubleshooting phone calls are not helpful.. they just result that someone has to come out and a second visit required ( not helpful when you are not living there full time). Today's call was querulous- the provider was barely able to speak in complete sentences and stammering that he could not provide me any answers. Now I'll wait for another day to talk to the service tech... I would hate it but Spectrum looks like the better option for this locale.

Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

Thank you Spectrum for the great customer service. Sarcasm. After a 4 hour plus outage on Saturday,…read moreyes I understand the weather. You now are required to call and ask for a credit. They know whom was out but instead of doing it automatically, they have you now call on another day and get frustrated getting to the first human....yes human to help . This takes 20 min, the first human puts you on hold for five ....yes another 5 min. He asks how can I help you, but then finds out the first person processed the credit, just never came back to tell us. Apologizes for the inconvenience, and informed us we are greatfully refunded the $2.50 we have coming. Makes you feel on warm and fuzzy.... FYI...they only gaurentee 70% of there service which I find sad

I hear a lot of people complaining about Spectrum (Time Warner Cable) but I don't get it. I've been…read moreusing them for over 20 years and they have always been prompt, courteous, efficient and all-around good service providers. I've called their phone service line numerous times and with a single exception have always gotten good service. The one unsatisfactory call was with a young lady who probably should have been off serving fries somewhere, but given that I've interacted with them probably 15 times or more, that's not a bad average. I've had to have their service guys out to the house several times (for example, when a squirrel chewed a hole in my cable) and they've always been professional, polite, and very competent. NOW ... if you want to seriously complain about their PRICES, I'm with you all the way. They jack it up every year and of course like all such cable service providers they make you pay for a bunch of channels that you'd much rather do without.

Terrible experience!! On a 2 years HP PC wanted to switch from an HDD disk to a SSD to get more…read morespeed. Brought it to Moose's and my computer was butchered. I receive a message stating that perhaps during transportation my screen got damaged. I had used my all-in-one HP PC 10 minutes prior to bringing it to Moose's and it was fine. Since it was butchered asked for my money back and my butchered computer back as well. I asked the guy if he could copy my files from the hard drive, but he told me to buy a cable and copy them myself. So, I offered to pay $20 if he would copy them on to a Toshiba external drive. He accepted but also said he could not put the hard drive back in my PC. I got everything back and, to my greatest supply none of the files I needed were copied but just a bunch of stuff of no value to me. I called the guy up and he said he had seen the same stuff, but he never mentioned anything when I got everything back. Took my PC to a real repairing store and they explained me how the screen was improperly removed to get to the drive therefore causing the screen failure. Also, this real repair store was able to read the hard drive and told me that my files were in there. I had told the Moose's guy that thing happen and not to worry about. I was ok with that and had bought a new PC in between so that I could transfer the data from my old hard drive. Anyway, since I was given a bunch of lies, I feel compelled to write about what has happened. This is no manner to treat customers and furthermore if you don't know how to pry open a computer screen you shouldn't attempt to do it. Because of that between a new PC and the insurance I had to spend $1,100. Never again I'll have anything to do with this business and Yelp should not recommend it either.

From the owner: At Moose's PCs, we're committed to giving you the best experience in choosing your new desktop. Our…read morecomputers are thoughtfully planned, masterfully built, and thoroughly tested to ensure you're getting the best product. Additionally, for all desktops purchased from us, we're offering a year of servicing with no labor charge. Struggling to find something that works for you? We build fully custom PCs. We will meet with you to find parts that suit your needs and your budget. Larger desktop manufacturers hike up their prices for computers that don't last. Stop overpaying for a computer, inquire about us on our website today!

Awful customer service at Spectrum. They gave me the run around for hours to do something as simple…read moreas transferring a line. I got bad information and conflicting information from multiple agents. Then when I told them my experience they basically told me I should transfer to another carrier if I was unhappy. Terrible. I'm going with Mint or someone else who is less expensive and provides better service. Steer clear of Spectrum!!!

I have tried 3 times in the last week to pay a bill. The wait time is always long even though you…read moresee 4 people there only seems to be 1 working. Its like our time is not important. So frustrating

They raise your rate every year and when you call to complain they tell you "we're sorry your…read morepromotion ended". I've never been told I was on a promotion other than the first time then they said it 2 more times and within 3 years I'm paying more than double what I was before. $70 for one person on social security is too much. They do have a program that could help however it requires a printer; forms from the government to prove my status when every other company just puts my social in a database to confirm my benefits status (disabled not a useless eater) but not these guys. It would also require me to have a car to get to the post office. I'm legally blind and asked for help. I asked them for clear it's in what exactly they needed and if they could send me a form in large print but the answers I needed weren't off the script they read me & I gave up & I just don't know what to do. I can't afford the raised prices and if I get behind by less than a month they cut me off then charge me for the time I did NOT have service as well as a late fee and reconnect fee effectively doubling my bill and putting me more behind. This is a predatory company with terrible customer service. It's better to just live without the internet.

Had to leave at least one star - would prefer to use zero…read more We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they just stopped even responding to our complaints. Our patience is at an end with this. T-Mobile (our "old" carrier) does not show the phone numbers, just the IMEI number on the close out bills. Spectrum will not recognize them - they say they can only recognize phone numbers. They just give you the runaround and avoid actually coming through with the buyout money they promised. Never did see the money. The thing is they transferred our phones over to Spectrum before telling us that we had to pay them off at TMobile first. So we were stuck without phones until we paid them off. We even showed them a screen capture of our phones showing them the IMEI number and phone number. Nothing could be done at the local store - it all had to be done over the phone. So they made themselves inaccessible, and made the conditions impossible to meet, so no buyout money. WHAT A JOKE! #spectrumlies #spectrumdoesntcare #spectrumbuyoutisajoke #tmobiledoesntcare #dumptmobile @spectrum @tmobile

The worst internet service in Sherburne ny. Just to cancel, they charged a whole billing cycle and…read morea re stocking fee of 50$.

This is without a doubt the worst internet provider. I was…read morewithout internet for 4 months. They offered me a free month, which did me no good since the problem wasn't fixed. They're still sending g me bills even though I canceled them and went to Hughes net. Much better.

This business moved to county rt 64 and has a very nice store layout…read more The problem is they don't have much of anyone working there. I stopped in to return my brothers equipment and it took 35 minutes of waiting in line. People were spread out through the store, most complaining of how long g it was taking to get service. I switched to Empire years ago and after my visit to Spectrum I know I made the right choice. Avoid thus business if you can.

If they weren't the only cable tv provider in the area, I'd switch in a hot minute. Horrible…read moreservice... the app works better than the cable box... and sometimes that doesn't work... time after time they send out a tech and it's good for a month or 2, then same thing...cheap equipment & lousy service at a ridiculous price! If I didn't want to watch my favorite shows, I would just cancel.

It was pretty crowded when I came, I guess because it was on the weekend. I kind of feel harassed…read morewhen ever I come here, because they always offer you things. I guess that's why my experience was okay.

As someone else has said, Nick IS the best…read more A few weeks ago, my wife and I had come in to take a look at possibly getting new phones, but mostly to get me switched from my parent's family plan to her new Verizon plan. The first visit was okay. Sure, we had to wait for other costumers to be helped, which is great that everyone takes time and care with each customer. The gentleman who was basically a 'bouncer' was funny and kept us entertained as we waited outside (iPhone 7 just released so there were security measures... understandable) When we got in, the salesman we were partnered with (I can't recall his name) seemed a bit condescending to my wife as if she had no tech experience (she is as tech-savvy if not more than I) and instead of working on what problem she had with her current new phone (she wasn't WOW'd) by looking more in depth at the features of the phone itself, tried to direct her to a newer, more expensive moto phone and all of the attachments that cost upwards of 100-250 dollars.. yeah, no. Once we figured out everything we needed to do to get me switched over, we left with not much changed. (although I think she bought a charger case, which broke after a day...!) The next time we came in, we were placed with Nick. Now Nick was the best. He was polite, he was patient, and he was understanding when my wife said she didn't like the phone, and went over neat tricks, new apps (that are free) and Hum, (which is amazing, we will return for it) Everything was quick, the exchange of the phone case, (no restocking fee as it was defective) explanation of the phone glass cover return instructions, etc.. and then we got to my phone switchover. So, my number got ported to Verizon. I waited for a confirmation that everything was fine when I inserted the Verizon sim card, but nothing. Half hour, forty five minutes went by and still nothing. Nick figured it was because my phone was still locked. I tried to call ATT to get my phone unlocked but found out that it has to be done online. He let me use their computer to do this, and the final page says... phone will be unlocked after TWO DAYS!! So, 10 minutes before closing I rush over to ATT to see if they can unlock it. Nobody greets me, one guy looks up and asks for my name after a few minutes, and the manager comes back inside after a break and finally talks to me (meanwhile Verizon is about to close) and tells me there is nothing she can do and that it is all done online (and sneaking in a question of why I'm leaving ATT... yeah right) So I rush back to Verizon, the door just barely didn't lock, and Nick helps me after his last customer. We decide to have ATT port my number back to them so I can have service for the weekend. Seems easy, right? Well, after being put on hold, having a Verizon Port manager be on the call WITH us and the ATT port person, being put on hold a half dozen more times, after coming in at 7pm, I did not leave until 10:30, when I should have been out by 8. Thanks to INCOMPETENT ATT employees... Thank you again Nick for staying way passed you should have, letting me just text you to switch my phone over after the weekend, and just being a cool dude. -Steevyn

Website says they take credit cards - I went with credit card - they say they don't. The employees…read morehave all kinds of corporate excuses as to why, meaning we should bow down to the corporate ideas and backroom decisions because they now only take credit cards on the app. If the app doesn't work (which it didn't from India), then can't pay them, right?