This business moved to county rt 64 and has a very nice store layout…read more The problem is they don't have much of anyone working there. I stopped in to return my brothers equipment and it took 35 minutes of waiting in line. People were spread out through the store, most complaining of how long g it was taking to get service. I switched to Empire years ago and after my visit to Spectrum I know I made the right choice. Avoid thus business if you can.

If they weren't the only cable tv provider in the area, I'd switch in a hot minute. Horrible…read moreservice... the app works better than the cable box... and sometimes that doesn't work... time after time they send out a tech and it's good for a month or 2, then same thing...cheap equipment & lousy service at a ridiculous price! If I didn't want to watch my favorite shows, I would just cancel.

They raise your rate every year and when you call to complain they tell you "we're sorry your…read morepromotion ended". I've never been told I was on a promotion other than the first time then they said it 2 more times and within 3 years I'm paying more than double what I was before. $70 for one person on social security is too much. They do have a program that could help however it requires a printer; forms from the government to prove my status when every other company just puts my social in a database to confirm my benefits status (disabled not a useless eater) but not these guys. It would also require me to have a car to get to the post office. I'm legally blind and asked for help. I asked them for clear it's in what exactly they needed and if they could send me a form in large print but the answers I needed weren't off the script they read me & I gave up & I just don't know what to do. I can't afford the raised prices and if I get behind by less than a month they cut me off then charge me for the time I did NOT have service as well as a late fee and reconnect fee effectively doubling my bill and putting me more behind. This is a predatory company with terrible customer service. It's better to just live without the internet.

Had to leave at least one star - would prefer to use zero…read more We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they just stopped even responding to our complaints. Our patience is at an end with this. T-Mobile (our "old" carrier) does not show the phone numbers, just the IMEI number on the close out bills. Spectrum will not recognize them - they say they can only recognize phone numbers. They just give you the runaround and avoid actually coming through with the buyout money they promised. Never did see the money. The thing is they transferred our phones over to Spectrum before telling us that we had to pay them off at TMobile first. So we were stuck without phones until we paid them off. We even showed them a screen capture of our phones showing them the IMEI number and phone number. Nothing could be done at the local store - it all had to be done over the phone. So they made themselves inaccessible, and made the conditions impossible to meet, so no buyout money. WHAT A JOKE! #spectrumlies #spectrumdoesntcare #spectrumbuyoutisajoke #tmobiledoesntcare #dumptmobile @spectrum @tmobile

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

This company has issues. They call you up to sell their…read moreinternet product but don't follow through on it. A few months ago I got a call from their sales department telling me that Empire Access would be in my area and active to use. But once it wasn't happening the sales department decided NOT to contact with any reason to why it was not happening. Then contacted thier sales department just to get told that it had been delayed. Told this many of times from them.