Installer did an excellent job setting up my exterior cameras. He took his time to explain the…read moredifferent components throughout the setup. Very personable guy. Install was clean as can be and looks great! Definitely will be a return customer if/when it comes time.

From the owner: Feeling lost in the tech world? Monroe simplifies it all. We connect homes & businesses to…read moreessential tech, offering expert installation & service for cameras, alarms & more. Custom solutions, exceeding expectations. Choose Monroe, stay connected.

Very poor customer service. it takes forever to get them on the phone too. They do not support…read moretheir own equipment. Beware, you will pay every time they come out. Zero warranty even though the salesman says you are covered. I have been trying to cancel, but when I call they deceitfully say I signed up for an offer when my equipment doesn't work. Now why would I have done that?Does not compute! My advice is to find another company.

It's not the Syracuse office that is the problem. It's John S.T. That's a huge problem at…read morecorporate. Customer service speaks poor English. They screw up billing so you have to babysit them. John accused me of not paying my bill when I'm on automatic payment and the mistake was on their end, and yes, there was plenty of room on my card for the other charge ( that by the way, I cannot get a straight answer on what the payment is supposed to be). Proceed with caution. John should be fired and I will be taking this further

Cooper and his team are simply first rate in every way. They assisted with the initial design and…read moreexecution of our buildings' security entry system. In one particular entrance there was a formidable challenge in saving an existing antique door. The Eastern Team's solution was on point. The existing door operates as if it's brand new and is as secure as every other entrance to the building. The equipment and system recommended and implemented is a perfect fit with features that operate as promised. Follow up and troubleshooting post installation has been equally as impressive. Eastern has just replaced an additional outdated entry system at another of our properties. Once again, they took great care in planning and installation. By placing the new system into the footprint left by what came before, they reduced intrusion into the historic façade of the building and minimized costly repairs. You will k noir be slapping red with these folks. They are the real deal!

From the owner: Syracuse’s trusted security and life safety partner for nearly 50 years. We design custom security…read moresystems for homes and businesses, backed by 24/7/365 professional monitoring and fast on-site emergency service. For reliable, award-winning protection, call (315) 422-4141.

John has repaired our fireplace once before. We reached out to him again and just like the first…read moretime did an excellent job. Logs arranged perfectly, cleaned up and even though it was late (after 8 p m) stayed how to explain how to properly use the functions on the remote. Fair pricing and quality service!

John, of J.E.B Electric and Gas Services. was engaged on September 28th, 2020 to repair and clean…read moreour gas fireplace in Pittsford NY, He said to me his repair and cleaning have a one year guarantee. Well our gas fireplace has not worked for over 4 weeks. I have called John at his phone number being provided to me of 585-301-6209 several times, and left messages for him to call me back and to get our gas fireplace operating. He has not returned any of my telephone calls and while his scheduler confirmed my appointment with John for October 29, 2020 between 4 and 5 pm, he did not show up or even have the courtesy to contact me. We paid John $160 in September 2020. Heritage Fireplaces of Rochester NY (315-986-7415) was our main and first contact and they engaged J.E. B. to repair our gas fireplace on September 28, 2020. However when I talked to Wayne, the owner of Heritage on October 30/31, he told me that his company had no responsibility for my fireplace not working after John of JEB supposedly repaired it, because John is just a repair person they use and Wayne said is not an employee of Heritage. So my most recent telephone message to John was on November 2, 2020 and he has not contacted me and I believe he will not contact me. Just be very careful about engaging John of J.E.B.

I went in and got immediate assistance with changing our cellphone plan for a trip. Without me…read moreasking, Frank also had our monthly internet & streaming plan reduced.

I have tried 3 times in the last week to pay a bill. The wait time is always long even though you…read moresee 4 people there only seems to be 1 working. Its like our time is not important. So frustrating