The work I had done was completed competently and quickly, at a reasonable cost. Brad & Matt…read morecleaned up nicely before they left. Brad, Matt, and Sue were polite and pleasant.

Today I had an appointment with this business For the purpose of installing a new washer and Dryer…read more I bought them a few months ago. And I wasn't sure if they are. electric or gas. I said, I will check my records. My brother was here, and he. decided to call Thayer. These two things literally took a couple minutes. By the time my brother and I were done, we looked. into the foyer. And the two men, Brad owner. Plus, one other,. who came were both gone Without saying a word. When I called the office to complain, the woman the woman who answered the phone gave me some ridiculous nonsense. I said I would be posting reviews online. And she said go ahead; We've been in business for 30 years. I certainly won't be doing business with them. I suggest anyone else doesn't either.

Bob Pascal and his crew just left and what an amazing job they did for us. Our chimney had…read morecollapsed and was plugged creating a very dangerous situation. We had a very difficult time finding a chimney contractor to come out to the tiny town we live in. Fortunately, someone recommended Bob's company to us and sure enough, within a day Jack came out to inspect and give us an estimate on fixing the problem. We liked the price they gave us, signed the contract and they came out the first day the weather was warm enough to do the job. However in the mean time, Jack cleared a lot of the blockage just to make it safer for us in the meantime. The job they did was absolutely top-notch, Bob's crew of 5 came on site, got right to work and didn't stop until the job was done and cleaned up. The new chimney looks great and we feel much better knowing that our furnace can vent properly. These guys gave us a 100% guarantee on work and materials, what more could we have asked for? If you're looking to get your chimney fixed, these guys will go anywhere in the Finger Lakes.

Well our entire family have been using HSC Associates for over 20 years and they have always done a…read morestellar job servicing and installing numerous HVAC systems in our various properties. Recently our Mitsubishi split went down in our main tv room during this lastest round of scorching heat. HSC responded immediately and between Marvin, Brandon, Kevin and Zack were able to find the problem and get it back into operation. Ahhhh! Cold air again!!! Great job fellas. 10 Stars for this fix. Thanks again. Loyal Customer, D. Barr Family

We have been HSC customers for 12 years since our move to Ithaca. Last spring, they cleaned and…read moreserviced our boiler incorrectly, and when we started using the heat, it whistled loudly. We called them, and they came and said it was their error--no charge. They then sent a bill. We called and reminded them, and they said it was no problem. This year, when we called to make our annual appointment for service, they said they would not come unless we paid in advance because we had an outstanding unpaid bill. We explained, but Brandon became increasingly annoyed. HE HUNG UP THE PHONE! Never have I encountered such unprofessional behavior. How dare he? Is this a way to treat customers? Marcia Kepecs Ithaca NY

I called Donahue Halverson to come look at my Munchkin boiler--in its death throes--and give me an…read moreestimate on options going forward. A very friendly, amiable guy came out and had a look and promised to send me an estimate later in the week. When I didn't hear, I called and got their voicemail. I explained that I was expecting an estimate and that I'd be going out of state for two weeks and hoped the estimate would arrive by the time I got back. it did, and I had questions, so I called back. The woman who answered the phone seemed confounded by my request and said I needed to sign the contract and send it back. I explained again that I had questions that needed to be answered first. She wondered what my questions were, so I explained what they were. In a none too polite manner she said someone would get back to me. No one ever did.

The best and the nicest. Love their tech who saves us again. Previously installed a water heater…read morethe same day. Now, replaced a kitchen faucet, fixed a leaky sink and fixed a leaky bath faucet. All done the same day and perfectly! Love these people!

So impressed! We needed our chimney cleaned for the season but had big concerns about Covid. They…read morewere just as concerned and we were able to get our chimney cleaned with zero contact. I love how this company was just as concerned about their employees as they were about us. This is the kind of company I want to do business with. A few years ago we had a chimney fire and needed structural work done. They did everything to make our wood stove and chimney safe to use. We heat exclusively with wood so this is very important. We also bought a brand new wood stove from them and everyone we dealt with was top notch, they know their business. We got the right stove at the right price. No upselling, they knew what we wanted and needed and showed us all of our options. Our wood stove works great. I highly recommend this company.

Holy Smoke recently did a repair job on a chimney liner for me and I thought they did a fine job…read more The workers were kind, explained things well, answered my questions and requests, and cleaned up. The work I was able to inspect (I did not go on the roof) was exactly how I had hoped it would be, straight, well sealed and overall professional looking. Bob (the owner) was helpful especially with the initial diagnosis of the problem, even when it looked like we were going to do a different solution which would not involve chimney work. However in the end we ended up going the chimney repair route to solve our issue. It was about a 3 week wait to get my work done. It was not an emergency situation and would imagine they have provisions in there schedule for stuff like that, however that was the wait time for my job. They arrived on time and did the work within the estimate. The hourly rate is not cheap. However, I did check with one other chimney service company and their hourly rate was within a few dollars so I expect this is the going rate for this type of skilled professional labor. In the end I am very satisfied with the work they did.

Request chimney sweeping. Had them simply ghost me twice. Gave them a second chance and they…read moredecided to go do other jobs. I really needed the work done for the winter. They have very bad organization, and would rather argue with me via text. Very poor service. Best avoided. And no, it wasn't raining both days. The owner has been pursuing me across the Internet now for posting a legitimate complaint. She seems determined to start a fight, so you know, now you should REALLY avoid them. Obviously not run by adults.

Broom Hilda did a great job cleaning my house. I had unexpected guests coming and needed the whole…read morehouse cleaned - communication vis text messages was quick, clear and, concise. They were on time, thorough, and efficient; a real lifesaver!

I have been a frequent customer rehabbing my house and Baker-Miller has routinely provided…read moreexcellent service and guidance. Larger projects include residing my house with Hardie board, building an entry porch and deck, complete reno of kitchen designed by Lori, and currently reno of 2 bathrooms also imagined by Lori. Showroom and customer service staffs have been great - deliveries, billing, product suggestions. Should add that quality for cabinets, deck, lumber has been an important plus.

Great folks to work with. Adam was fast and efficient in helping build my quote. Also, when I…read morestarted building, I noticed some materials were missing. I called, they did an audit on their side, found the missing boards and got them back out to me within 24 hours. Highly recommend.

After our garage door broke and we were unable initially to get it open manually, we contacted…read moreanother company who gave us a runaround for several days before we finally gave up on them. We contacted Steve who was out of town at the time ( it was fourth of July weekend) but he talked us through diagnosing the problem and getting the door open manually and then came as soon as he could which was within a day. He fixed it very quickly and the price was much lower than I had expected.

Steve came to fix our garage very quickly. In the winter, when we were at our wit's end because we…read morecouldn't get out of our car due to a broken wire in the garage, he flew in right away and fixed it quickly, even though it was a holiday. He also repaired the noise from the gears when opening and closing the garage door. The price was reasonable and he is a really nice guy. I highly recommend this company.