if I could I'd give a zero. I had an appointment for Sunday between 11-1 and no one showed up. I…read morecall and they tell they had to reschedule yet no one called me. How do run a business and not inform a potential client that you have to reschedule. Horrible customer service .

Top tier service from consultation to after installation. We had a new fireplace wood burning…read moreinsert installed. The price was economical and we love it! We would recommend and use again without hesitation! Thanks Dave!

Highly recommend. Very honest pricing, amazingly quick to do the estimate & job, and completed the…read morejob within the time quoted. The finished chimney rebuild looks great!!

I first hired Onondaga Chimney 16 years ago to have my chimney inspected on the home I purchased…read more On top of my annual chimney cleaning I have utilized them for a few major projects. They tore down and reassembled my 100+ year old chimney and did an amazing job. Just recently, I hired them to redo the steps leading up to the house (8 steps and a walkway) and rebuild a portion of a stone retaining wall. I am BEYOND pleased with the job they did! They even went above and beyond to repair my leaning mailbox and paint it as well. Troy, and his crew, are hard working masters of their craft. I highly recommend this company for your masonry needs. Dennis H.

I had such a great experience with Rick. He was able to fit me in last minute, was right on time,…read moreand explained everything about how to safely have a fire in my fireplace. He quoted $135 which includes a cleaning and an inspection (and another place quoted me $230!), but since the the chimney was already clean, he only charged $65 for the inspection. I highly recommend him!

Holy Smoke recently did a repair job on a chimney liner for me and I thought they did a fine job…read more The workers were kind, explained things well, answered my questions and requests, and cleaned up. The work I was able to inspect (I did not go on the roof) was exactly how I had hoped it would be, straight, well sealed and overall professional looking. Bob (the owner) was helpful especially with the initial diagnosis of the problem, even when it looked like we were going to do a different solution which would not involve chimney work. However in the end we ended up going the chimney repair route to solve our issue. It was about a 3 week wait to get my work done. It was not an emergency situation and would imagine they have provisions in there schedule for stuff like that, however that was the wait time for my job. They arrived on time and did the work within the estimate. The hourly rate is not cheap. However, I did check with one other chimney service company and their hourly rate was within a few dollars so I expect this is the going rate for this type of skilled professional labor. In the end I am very satisfied with the work they did.

So impressed! We needed our chimney cleaned for the season but had big concerns about Covid. They…read morewere just as concerned and we were able to get our chimney cleaned with zero contact. I love how this company was just as concerned about their employees as they were about us. This is the kind of company I want to do business with. A few years ago we had a chimney fire and needed structural work done. They did everything to make our wood stove and chimney safe to use. We heat exclusively with wood so this is very important. We also bought a brand new wood stove from them and everyone we dealt with was top notch, they know their business. We got the right stove at the right price. No upselling, they knew what we wanted and needed and showed us all of our options. Our wood stove works great. I highly recommend this company.

Request chimney sweeping. Had them simply ghost me twice. Gave them a second chance and they…read moredecided to go do other jobs. I really needed the work done for the winter. They have very bad organization, and would rather argue with me via text. Very poor service. Best avoided. And no, it wasn't raining both days. The owner has been pursuing me across the Internet now for posting a legitimate complaint. She seems determined to start a fight, so you know, now you should REALLY avoid them. Obviously not run by adults.

Broom Hilda did a great job cleaning my house. I had unexpected guests coming and needed the whole…read morehouse cleaned - communication vis text messages was quick, clear and, concise. They were on time, thorough, and efficient; a real lifesaver!

Expert Chimney rebuilt our chimney and installed a new gas fireplace…read more The chimney looks beautiful and the fireplace adds a wonderful cozy space to our home. The workers were respectful of our property and a pleasure to work with. We are very satisfied with All the work Thank You!!

These guys are GREAT! They leave everything clean and take the time to explain what they are doing…read more Even told me I didn't need a service I was prepared to pay for and I appreciate that! Didn't oversell me. Honest and kind, plus took great safety measures! Highly recommended!!

Terrible work! Stay away from these folks Estimated job…read moreftom the ground for eork 20' in the air $1300 estimate. Spent less than an hour on job and did absolutely amateur pointing job. Explanation after objection was that mason's mortar bag broke. Sent detailed photos demonstrating basis of total dissatusfaction. Never m ade an attempt to discuss; only interaction from owner. "Hi, I'm Robert. I want you to hear our side"....and departed. Paid full $1300 and promised to post negative reviews everywhere I could. Sent owner copy of first negative review he "earned". Spent over 150k upgrading this property with various vendors and these were the worst unethical unprofessional of all. Save yourself aggravarion and disappointment and stay away from these folks. For me I am back to finding a more reliable contractor.

Requested cleaning of exterior chimney and re-pointing as new proprty owner. Etimate completed from…read morethe ground level of a chimney 20' in the air. Quoted $1300. Question quoting from the ground level and assured "I know what we need". Work completed in less than 1.5 hours and result was totally unacceptable sloppy pointing job. Excuse was that the ,mason's mortar bag broke. (Never stated that until I filed disatisfaction objection). Owner later responded with "I want you to hear our side" and never made any review of submitted pictures for basis of dissatisfaction. Never stisfactority resolved. I paid the full price with dissatisfaction emphasized and would spread my bad experience as far as possible. Spent $150K upgrading this prooperty with mutliple vendors and thse folks for the worst possible experience.

Four Winds Chimney came out to inspect the two fireplaces in the house. We had not had them…read moreinspected since we purchased the house a few years ago. The technician, Mike, was outstanding as he recommended that I sit down with him to watch the inspection of the fireplace and explained in detail the images as they crossed the screen. Mike also inspected the chimney on the roof and the vent for the oil-based furnace in the basement. Mike provided me a complete report with pictures, and he went over his recommendations. I am having them come out to perform some repairs that were needed.

When cleaning our gas fired fireplace I noted what looked like water had been dripping into the…read morefireplace. Four Winds Chimney came out to examine the fireplace and the chimney and found cracked flue tiles. The technician, Jon, provided us with a complete report including pictures of his findings. We had Four Winds Chimney do the repairs. The work was superb and everyone involved was professional and courteous. I highly recommend Four Winds Chimney.