Best service in area. we've been with them for many years, and will continue to utilize their…read moreprofessional & flexible help when heating my home and business.

Ironically called Countryside they refused deliver up my driveway because of snow (who knew it…read moresnowed in new york?!!). After 3 years of great service...I was told by a very rude and entitled woman, figure it out...So I did. while waiting on them, I filled 40 lbs. tanks. all winter so my 3 kids didnt freeze ...they finally show up to what we thought was to fill the tanks and they took everything with them!! The tanks and the propain that was in the tanks from the 40lbs

My wife and I had a great experience with JHM. We were rollover customers of WOC when we bought our…read morehouse a few years ago and didn't really question their service until their price per gallon skyrocketed from $2.39 to $3.60 in a mere 9 months. By comparison, JHM was charging about a dollar less per gallon at the same time, with no fees or catches. It was a no-brainer to switch providers. They patiently answered all of our questions (and there were a lot), and were total pros when they came to do the tank changeout. They releveled our previous sinking WOC tank and set it neatly aside our driveway so WOC could easily remove it. JHM also installed a new input assembly, which WOC had improperly installed at ground level (it's supposed to be over a foot off the ground). Service has been great since the change. Any fluctuation in cost has been subtle and reflective of market conditions, not price gouging like WOC engaged in.

I got my oil from this company all my life 40 plus years. Their service people are great , and I…read moregrew up with the owners . However since a $50 discount was denied me for not paying within 10 days. And calling and telling them I would be down with cash to pay it off on the 11th day. I have switched to Williams oil company and they are delivering my fuel of approximately 450 gals. on Monday , Goodbye JH Murray & sons.

Wish I could give a minus star. I'm on auto delivery and paid in advance last year and this company…read morelet my propane completely run out. The roads were clear. I also struggle turning on my heater or using my stove since every time propane is delivered the pressure gets adjusted. Can never get ahold of anyone when I call. Will be taking my business elsewhere.

When the fuel truck arrives at a companies yard before the trucks even start you can't beat that…read more Last Friday morning shortly after the gate at work was opened (early) the Valley truck pulled in and filled up the tank. This is a locally owned company which is used by many people for residential, commercial, and agricultural needs. They serve a 10 county area in upstate New York and used by many home owners, farmers, trucking and contracting companies. "Big Nell" and the rest of the fleet and machinery of Ferrari Holdings uses this company.

WARNING: SCAM COMPANY…read more We switched from Suburban to Farrelgas almost 2 years ago. Suburban picked up their tanks and that was that. Now yesterday for some random reason after 2 years of no deliveries, Suburban comes out and "tops up" ANOTHER COMPANY'S propane tanks in the middle of June. Completely at random and for no reason. Now I get a surprise bill of $129. Wtf is going on here? What sort of business model is that? Stay the hell away from this company.

If only there were a '0' rating option... That would be my rating... big, fat ZERO!…read moreIf you want the absolute WORST liquid propane service provider, choose Suburban Propane. If you want to be lied to about when your paid-for LP supply will be delivered, choose Suburban Propane. If you want horrible customer service, choose Suburban Propane. If you want to pay too much and still get poor service, choose Suburban Propane. I implore any neighbors in Yates County NY, if you have a choice still to make regarding your LP service provider, please think long and hard before you select Suburban Propane. We have put up with high prices, lousy service, and lackadaisical responsiveness to questions and concerns for 3 years now and this is our last. We will be finding a new service provider in 2025.... New Year's resolution: Life is too short to put up with second-rate.

Place is a joke they only fill grill tanks when they fell like it and no cheaper then just going…read moreand exchanging it at another store

Have waited over a month for a response on when they are going to fix my lawn when they DESTROYED…read moreit picking up their tank!!!! Have pictures and witnesses!!! Will take legal action soon!!!!!!

Very responsive and great to work with. Franz is a great guy and very accommodating…read more Highly recommend!

Their service is absolutely great. I needed propane because the power was out and my emergency…read moregenerator was running for so long. I called and they came within a matter of hours. I can highly recommend Valley Propane.

We had an issue with our gas dryer and along came Marco Torres who checked everything thoroughly…read moreand was able to solve the problem. He explained what he had to do clearly and pleasantly. He is a credit to Combined Energy! I'm almost tempted to break a valve so he could come back again.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.