Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.

Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house

I had an oil delivery and the driver was walking all over my property and decided to go on my back…read moredeck which was blocked off to leave a receipt he broke my screen door. My back deck was redone, had wet paint. I had to have the deck done over again. The owner has an attitude problem. The driver had no business walking all over my property and destroying my deck.

I had an emergency and they came earlier to Me than they had…read moreoriginal said. Can't beet them !

We got a little cabin in Smallwood late last year, the day of the first snowstorm, so we were kinda…read morestuck with the tank from Combined EnergyServices (CES) for our first winter. However, when I started comparing what we were being charged with receipts from the home's previous owner, the rates were higher than expected. When I called to negotiate with CES, they were uncooperative and failed to even call me back several times. No response to emails, either. Combine that with all manner of absurd policies and fees, and I had enough. Another local business, Sullivan County Septic, recommended I take a look at Van Etten Oil (VEO), so I sent an email and got a personal reply from Eli Van Etten, who quoted me a great rate for LP, along with a no-nonsense price to get a new tank installed and ready to go. I was already being treated better than CES had been so I leapt at the opportunity. On installation day, super friendly Mike showed up and put the new tank in, moved the old tank to the perfect out-of-the-way spot in the yard so it could wait for CES to pick it up, then safety checked all my gas appliances and made a couple of simple recommendations that were much appreciated. On top of everything else, they do algorithmic forecasts of your use needs so that the tank gets filled without you having to remember to call, and the price is better, even if you don't buy a ton of gas from them. Win, win win.

VEO has to be the worse company I have ever dealt with, they were incompetent from day one. They…read moredidn't show up when they were supposed to. They installed the gas line wrong and my contractor who was remodeling the kitchen had to fix it. They were supposed to run a line to the gas grill and never did. THEY installed the gas tank next to the A/C condenser (which were there before the gas tank) then 2 years later wanted to charge us over $300.00 to move the tank. Terrible service and incompetent.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

Great customer service. I'm a new customer and had questions on my proposed payment plan. I had…read morethe pleasure of speaking with Julia who was very helpful and answered all my questions. Even provided a special offer to save me some money. Greatly appreciated and would recommend!

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

My wife and I switched to Britt and Graff over a year ago and are very happy with the service. They…read moreare conscientious and competent, all our deliveries this winter have been with plenty of time to spare. And the service calls are equally well done.

Highhouse is always dependable and helpful, They put a new tank in and moved it to where I wanted…read moreto have it out of the way. They also don't charge for a tank rental which is saving us $1 per gallon for propane. All in all a great company to use.

I'd give less than 1 star if I could. They absolutely hate people who need assistance with heating…read moreoil. If you receive liheap they'll treat you like trash and take their sweet time delivering while you freeze. The attitudes suck. I've been hung up on on occasions when asking when I'll get a delivery.