Lavinia was so helpful setting up our account. She was Friendly and knowledgeable and got us a competitive rate. .

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for service and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business. read more

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Great customer service. I'm a new customer and had questions on my proposed payment plan. I had the pleasure of speaking with Julia who was very helpful and answered all my questions. Even provided a special offer to save me some money. Greatly appreciated and would recommend! read more

I called today to inquire about switching my service to CES (big mistake) spoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks read more

I was scheduled to have my propane energized for this a.m. at eight. The service was confirmed and when no one showed I called and was told I needed to pay first and my card was declined. I paid months ago $168 and for what I understand that payment was applied to something else as I had not used "enough propane" . this is not good service. I drove 130 miles three hours to coordinate with combined energy and here I sit. read more

My experience with Combined Energy Services, that used to be Freedom Propane was fantastic! Julia Della Cioppa, was very responsive and efficient in getting my request completed. Great customer service! Louisa read more

Im a new customer and thus far I've been treated with kindness and respect. My first call was with Christine, she was very helpful with my concern. After I hung up she forwarded me info to clarify my concerns as well thank you for that. I did call back because of another concern with how to set up payments and balance billing and Viv was extremely helpful and patient with helping me set up my first online payment and what to look forward to in the near future with a tank monitor that will be established in a few days. Thank you both for your outstanding customer service. Pete also has been phenomenal with establishing my account with making it easy to leave Amerigas and not look back. read more

I get a appointment for being the first in the am which is 9am. Its 1 pm now and the services say he is on a bigger job. Why? I've been waiting for 4 hours and He never calls back. I couldn't run a business like this. I ask to speak to the one who is in charge and he won't be back for a hour because of lunch time. This is a crazy way to run a business. Guess Im going to suburban propane read more

Working with Christine to open a new account was quick and easy. She was very friendly and professional over the phone. Looking forward to doing business with the company. read more

Bernadette was very helpful, as always. And I've also found Richard very helpful whenever he delivers our oil. We've been with CES for 4 years now and it's been a very good relationship. read more

The service technician was Brian. He did a good job, fixed the problem with the first diagnosis, that made me very happy. He also was polite, and answered all of my questions, I am a first-time homeowner and had many questions about my oil burner. He answered them all. The only thing was, I went down the hill and caught him peeing in my blueberry bush. I think this is so disrespectful--to assume that you have ownership of a territory that warrants you to pee on it. He didn't buy the house, doesn't pay the taxes, he doesn't own the bush. It is unprofessional. I am grateful for the work he did, but really discouraged by this. Peeing in homeowner's yard without permission = unprofessional I could attach the photo I took of him peeing, but I have decided not to. read more

Dylan and Mike came yesterday to fix our gas fireplace. They were wonderful. Their work was competent, professional, and they went above and beyond. They even swept up every last bit of mess from cleaning and repairing the fireplace. Highest recommend. read more

Combined Energy Services - Heating & Air Conditioning/HVAC Near Me - Monticello, New York

Im new to the area and chose CES to hook up my propane for cooking gas. This was a good decision. They were very professional and prompt with the service the whole way through. The service technician,Shain, came early in the morning and he was very polite, respectful and knowledgeable about the installation process. We were very impressed. My stove works great and the whole process was seamless. read more

Combined Energy Services - Heating & Air Conditioning/HVAC Near Me - Monticello, New York

Lolz. Look at your reviews. And hello? Do you NOT understand how yelp works?? WE rate service providers. That hair salon? SUCKS. That pancake house? SUCKS. Your company? Your salespeople? You? SUCK. I ACTUALLY posted emails YOU WROTE YOURSELF to a prospective client. Are you joking?? Look at the way you spoke to me; no one told you I needed "cold truths" - you decided THAT YOURSELF. Take some advice - unless someone SOLICITS your "cold truths" don't take it upon yourself to play teacher and rude and condescending. Really... I don't quite KNOW who you think you are. And the electrician I'm working with? Said he will NEVER recommend you to any client, again. Meanwhile, I have site surveys set up with 7 gas companies. Anyone can read these reviews - you think your 1 star yelp rating is winning you customers??????? I'm the one spending money, slick. I'm the customer. And at this point, you ARE harassing me. I shared the emails so people can see EXACTLY what kind of tactics you pull. And it's ok to have high expectations. Yours must be very very low if you don't understand what it means to be a "service company". You're a crazy and bitter man. How you stay in business is beyond me and, wholly unbelievable. PS. Good businesses? EARN GOOD REVIEWS. It's that simple. But cherry pick my bad ones, because that's how you work, right? Lolz. What a joke. Oh yeah, tell your former state troopers their attitude doesn't fly.. read more

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I used CES for a few years, and they were disastrous. I wanted to like them, but they are not customer-oriented. Don't use them, they are not professional. read more

I notified Mike in Kerhonkson a week before I was running out of Propane. I was promised delivery the next day. We had a streak of bad weather. Had my drive plowed but not good enough for their driver. Left a note in my mail-box.Had driveway plowed again. Mike said I was again on the schedule for the next day. A week later still no delivery from CES. I am ending my service with them. Too many calls and false promises. My generator which runs on Propane will not run to power my oil burner if we get a blackout. They do not care. Richard Nest Stone Ridge NY read more

Letter sent to the owner of CES: ---- Michael, As a business owner myself, I thought you would like to hear about my recent experience with Combined Energy Services. I switched over from oil to propane a few years ago and been purchasing gas from your company ever since. I am under a contract with a minimum purchase amount which I have met every previous year. This week, just as I was about to schedule a delivery as I always do in the fall, I noticed a $171 charge on my account due to not meeting my minimum. I called customer service to let them know that if I knew about this upcoming charge I would have refilled my tanks just a few days earlier in order to meet my minimum. Even though your customer service agent agreed with me that there should have been a notification of this upcoming charge, they are unwilling to reverse the charge, or credit it towards a delivery. I understand I have a contract locking me in with a specific minimum but better communication about upcoming charges would have avoided this situation. In these tough economic times and high gas prices I try to be conservative about my gas consumption while still meeting the required minimum, but there isn't a way to actually know where I stand with this minimum at any given time. I hope you will use this feedback to add better billing notifications to your systems and make sure your customers don't get surprise bills. I decided to move away from Combined Energy and use Paraco Gas. They do not have minimums which will help my budget and the environment at the same time. read more

I told you the landlord was taking over the property on the 15th, what the fifteenth is not a date??????????? Please you guys screwed up. The worst part was you left a customer including an 85 year old lady without propane for 10 days and WOULD NOT FIX IT. You really care about your customers NOT!!!!!! Please stop responding to customers you sound silly as a previous Yelper also commented. Your girl who answered phone needs training............... read more

Bought my property a year ago June 20th. Set up service with CES on June 22nd bc that's what the former owners used. They charged me entirely too much just to come out and fill up the up the propane tank that is theirs that was already sitting here. I got VEO to bring me a filled new tank for $450. CES charged me $549 just to fill the tank. The 2nd time a supposed oil delivery happened it disappeared in a month when I was only in my property twice and my contractor twice. I had that temp set down to 50 so the pipes wouldn't freeze. The mysterious disappearing oil. It didn't happen before that with my 1st delivery of oil from CES and it hasn't happened since I switched companies. I question the validity of CES actually delivering the amount of oil I was charged for. Today I went ahead and changed propane to VEO since CES decided to charge me a $117 equipment usage fee for the propane tank on June 1st. That's weird and insulting considering I didn't even own the property until June 20th a year ago and set up an account June 22nd a year ago. I was given this lame reason that billing is on the 1st of the month. Ok cool but I didn't own the property then nor did I have an account then. I could understand if I was billed for this on July 1st. So anyway, I called CES today and told them to come get their tank and of course they're charging me $63 for that as well. This is why you don't retain customers. Please remove your tank from my property as soon as possible. Thanks! read more

No Customer Service efforts at all from Combined Energy in Monticello, NY! Salesperson told me they would fill my propane tanks end of November and would last throughout the winter. Well after many calls and constant aggravation they finally filled the tanks on Jan 6th and charged me an additional $95.00 because the tanks only took 110 gallons instead of the 140 gallons Combined wanted as a minimum. I have cameras on the house and the delivery guy was there for 4 Minutes! $95.00 extra for a 4 minute job. What a rip off. Oh and when I asked to speak with a manager about the rip off i was told "there is no manager here". What a horrible business model..... read more

Brian Osborne was great. He was fast and efficient and took care of a gas leak for us on a holiday.

What an insult to their very customers, I just got a $200 surcharge for NOT ORDERING ENOUGH PROPANE this past winter, though we actually needed a delivery. Think they would refund that surcharge and just charge us for the already 20% more expensive propane? NOPE. On top of that they have the nerve to charge a $75 surcharge for ordering LESS than a full tank, even though I can't afford a full tank because, I"M PAYING A SURCHARGE FOR NOT ORDERING ENOUGH. My house is half electricity and half propane, so not sure how I can increase my consumption without incurring this fee. But goes to show how they feel about their customers, JUST MONEY MONEY MONEY, not anyone's well-being during a pandemic AND now war . Then I asked can I at least finance? NOPE. The SECOND I can get this leased equipment off my property, it's going. I will not support companies that screw their customers. ZERO STARS read more

My fiancé and I are moving into a new home that has propane heat (yuck!). I called and spoke with Jamie DeFrank, I cannot tell you how awesome she was. She answered all my questions (and I had a lot), explained everything in detail and was super nice! I can't say that for all the other services I had to get situated. She made my day much easier and I'm very appreciative. Buying a home is stressful enough, and dealing with crappy customer service was something I was dreading, thankfully that didn't happen here! Thanks Jamie!! read more

Service was Great, the technician Brian Osborne was very knowledgeable and got the service done quickly

I have always been very happy with their service but today the man who came to clean my furnaces told me he was not vaccinated, when I asked , and that the company does not require them to wear masks. I called the office and said I was appalled that they are not following masking guidelines and as a 75 yr old woman I felt this was an infringement on me and dangerous to my health. read more

Shain converted a newly delivered kitchen stove to propane. He's a young man who is very easy to get along with and clearly knows his job. He explained each step as he performed it, and showed me how he uses as a last step a gauge at the tank to check for any installation leaks. It was a pleasure to have him at my house. read more

Very disappointed in this family owned business as with many companies it has become all about the money not the loyalty of the customers . We have been with CES for 20 years in October when we first bought our home we have a small tank that is only used for cooking gas . We get one delivery a year which is about 70.00 . Apparently it is not worth them coming to refill when in our area it takes approximately 15 min to come up driveway fill tank and leave not needing to return for 11 months or more. We received a letter that they are coming to pick up the tank and we need to pay for the new replacement tank and maintain ourselves. It's what's happening to many businesses that forget there loyal customers who pay there bills and helped them grow into a prominent business. read more

I have been with this company for 2 21/2 years now. Up until this point I have had no issues what so ever. However, if you are Looking for good customer service, you DO NOT want to deal with a Bernadette! I am a monthly budget customer and have my payments auto deducted from my account. The company was having issues with their budgeting system from May 2021 until until August of 2021. They were not taking payments during that time, and then took the monthly payments for May-August at the beginning of August. I have no issues with that. However, come September, the auto payments started again, and someone from their payment department, did not manually change my monthly payment back to what it should have been. So therefore, I was charged for another 4 months. I called and spoke with Bernadette the first time, and she told me that the only way to issue a refund was though a paper check that was cut every 2 weeks from the company they use to take the debit payments. At this point, I then politely asked how this money could get back to be sooner because they took 4 months worth of payments when they should have only taken 1. She told me they could credit it back to a card if it was linked to a bank account. This was a Thursday when I spoke to her. I asked her to please call me the next day so I can give her the information to credit my account back so I didn't have to wait 2 weeks for the check to be cut and then another 2 weeks for it to arrive to my home. She said no problem, and we hung up. Fast forward to Friday. She did not call me to get my information, and then when I called on Friday evening after I got out of work, I was told she was gone for the weekend. At this point, I am rather irritated because this is not a small sum of money that they have of mine. Now it is Monday, and she called in the morning, but I did not get the message until I was just leaving work. Bernadette then called me back in the evening, and told me that someone spoke to my husband and my husband said to put the money back on his credit card. My husband did not ever speak to anyone at Combined about this. I was then told by Bernadette a check would have been cut today but because I didn't call back she had the check stopped and didn't issue a refund so it would be another 2 weeks before a check was cut. Then she said she would see if she could have someone cut a check tomorrow, but I don't know how she is planning to do that because she also told me she would be out due to having surgery. Clearly, I was annoyed because this issue with a refund that had nothing to do with my short coming, has not been resolved. On top of that to lie and say that my husband called, is just unacceptable. When I told her this needed to be resolved and "she" did this I was met with "I didn't personally do this". No, you are right, but your company did and I have asked multiple Times this be fixed sooner rather than later due to the amount of money. The conversation got heated and escalated, and I still have no resolution to this, because she yelled over me "have a good night" and hung up on me. When my husband called back, and spoke to Liz, Liz said there was a note in the system saying a refund check was issued this week. So is there a refund check or isn't there? If you want a company to take the correct amount of money from you monthly, and give you good customer service, this is not the place for you. read more

I only have a small portable heater and don't use much propane. This year especially sidetracked and not paying attention to usage I didn't keep a close eye on my gauge. Seems I didn't use enough propane to meet my minimum and received an invoice from Combined for $126.14 for this oversight. They don't waive this fee. They don't have much compassion about taking money for nothing because it's there "rule". I was preoccupied this winter. I was diagnosed with cancer in several places. Not curable but we can try to contain it. I have treatment daily and see doc once a month. My husband was put in a nursing home due to onset dementia and other health issues. He's in no position to be my emotional support so I'm dealing will all on my own. I had to pay for 4 days of his stay when his insurance ran out for $3000 and $2000 for the transport to move him to another location 2 hours away. In between all of this we had two snow storms I had to contend with and try to keep it warm. I will pay Combined their $126.14 for absolutely nothing but it's a shame that they have to take money from someone who is in need because I was 16 days late to get a delivery to cover my minimum. Get your propane but don't look for compassion. And that girls in the office.....nasty..... read more

We bought a home and Dawn from Combined has been extremely helpful in helping us get everything set up for propane and oil. She is knowledgeable, very responsive and friendly. Really appreciate her. read more

Very reliable and responsive. Both Pete and Dave helped in arranging service to install a new propane line and setup a gas fireplace in my house. Would definitely recommend- professional group of people and always willing to help! read more

Mike, I'm sorry to see you're in denial. I have better things to do with my time than post fake reviews. Im happy to have switched to a propane provider that offers good CS. As I responded to your private message, I'm a very real customer purposely remaining anonymous as other reviews here and on Google show that your horrible company attempts to retaliate against customers who don't "behave". Also as stated in private messages to you, you should be ashamed that this is how your company runs and how you spend your time in denial of the your company's situation, responding in such a denigrating way to each review instead of using the time to actually improve customer service. The problem at CES clearly starts with you at the top. The negative reviews will keep on coming. read more

This is probably the most ridiculous thing I've heard of from a company. CES sent me an invoice stating that because I haven't used enough propane this year, I'm being charged a fee. Can you believe that? My family and I try to save money by keeping our home at 68° the entire winter and we cook everyday. However, because we used 181.6 gallons and their minimum is 300 gallons, we have to pay $171.72. Why am I being punished for having a small, well insulated, energy efficient home? At this point you're taking advantage of your customers! read more

1st Delivery - Driver Immediately Complained about my driveway and said it would be a problem come winter.... Understandable , its a steep driveway. Figured I'd do my best to schedule when theres now snow or ice on it. 2nd attempt at a delivery - Waited till 445pm on delivery day , called , customer service rep put me on hold till phone disconnected. I had to call back to be told the truck was back at their yard , driver gone , and apologized for me not getting my oil. Remedy was to "try and get someone out to me tomorrow" "but normal delivery days in my area are Thursdays". I explained I had a 3 & 5yr old in the house and temperatures dropping below 30's at night was trying not to use heat because dangerously low. on top of that had a technician schedule to inspect the power vent that was continuously on and he was waiting until after fuel delivered. that is was unacceptable because I called the friday before and already waited a week. Nothing was done accept apologize and state they'll "try" to get someone out tomorrow. If I wasn't less than 1/8th of a tank I would cancel but I'll take my last delivery and find someone else that's reliable. read more

This is in response to Mike Taylor's response to me regarding my initial negative review posted on Friday 1/25: Mr. Taylor - As I said in my review, it was completely my fault for running out of gas - but you seem to be stuck on that point, to which I have taken responsibility. However, you fail to comment on all of the other issues raised about your company and the inconsistent responses that I received from your company regarding the delivery. Everything that I have stated in my negative review was true and not fabricated or embellished in any form. I was told initially that the delivery would be early the next week, yet I had to call on Tuesday, Wed and Thursday evening to inquire WHY it was not delivered, and each time I was told something different. Your company has blatantly lied about being at my house on Monday (holiday) - let me remind you that we were home all day and no-one from your company pulled into the driveway, let alone knocked on the door. I was not told initially that it was required to have a test completed - why? Why was I told by one rep that the manager had left for the day, but when I called the next morning (Friday) I was told by another rep that you do not have managers? Which is it? Which one lied? And wow - you sure came out super-fast within hours to pick up the empty tank when I closed my account of Friday! But you were too slammed to actually make a delivery? Why am I being treated like shit because I was not on auto delivery? Does that make me less important - This is how you treat a customer that was with you for over 10 years? You really stress that automatic delivery option - is that to avoid people calling into your company and realizing how unethical you are? And since you were so kind to give me advice in your response to my review, let me do the same for you. Stop lying to customers, train your staff of have consistent answers, and don't treat your customers like garbage, give them a little respect. The negative review could have all been avoided if I had received a phone call saying "I know we told you the delivery would be early this week, but we are backlogged" I also want to thank you for your callous response that you, by your own admission, posted online. It just solidifies my point that yes, your company "sucks" (thank you BTW for pointing that out). read more

I have had CES for close to 20 years with no problem. Recently I was informed that they would no longer fill the upright 50 lb. tank I was using for cooking. I would have to upgrade to a larger 120 lb. OK did that. Then come to find out, I did not meet the minimum usage amount (150 gals.) this new required tank, and got billed $96 for a minimum usage fee. In a year I only used half of the minimum usage for that tank. When I called to change companies, I was billed another $50 for them to weigh the propane in the tank. There was 64$ of unused propane left, which they kept as payment for the minimum usage fee. I found another company that has a minimum yearly requirement of $30 in propane, total. Depending on the price per gallon this equates to over a $400 minimum usage amount for a larger tank that I did not originally have or want, compared to the new company of $30. I do not recommend them at all. read more

I've had no gas at my house for three days and NO ONE gets back to me. I call and they say they need to call me back but never do. This is my fourth time calling and still the problem has not been fixed. Each time they tell me they will call me back immediately but they never do. How hard is it to schedule a gas delivery?? Horrible horrible service! read more

We inherited CES when we purchased a home in Sullivan County and have been super pleased with our services. They clearly explained the options for propane delivery and refills. And, when we needed a tech to help install a new stove it was easy to set up; the service technician Shain was polite, efficient and tidy (!!); and billing has been easy and convenient online. Very happy to have a responsive vendor! read more

Recently bought a new house. The owner before us recommended we stay with CES. The first time they charged my card without letting me know for services they initiated I figured, my fault, I wasnt clear , I will know better next time etc. This time I realize it wasn't my fault, they purposely make it ambiguous. Surprise charges are not a good thing. Needless to say I'll be switching my gas supplier. read more

Unexplained discrepancies between usage and charges (surge in expense during a period when the house was not in use, and after they confirmed that there were no leaks in our gas lines). "Oh, well" was not an acceptable answer, and I changed providers. read more