Lou is great. He accommodated our schedule, diagnosed and fixed the issue quickly, and charged a…read morefair price. Everything was upfront, fair, transparent, honest etc. I can't recommend him highly enough

We called Lions for an estimate to replace our heating system. Luis was responsive, professional,…read moreknowledgeable and helpful. We decided to go with another company through no fault of theirs. I would highly recommend getting a quote from them.

The team from T.Webber was fantastic. From the initial…read morediscussion with their first technician to the pair of very professional tradesmen who extended and re-routed our drain system from our grey water line into our waste line, we are very pleased with the quality of this work. They communicated clearly, worked very efficiently and cleaned up all areas of their work. Highly recommended

First, let me give credit where it's due. They arrived quickly and the guys who came to do the work…read morewere great. Areas of improvement- Their virtual assistant that picks up when you call is atrocious. Took the appointment but they dispatched the wrong guys for the job I needed done. I also was trying to get someone at twebber and dealing with the AI assistant to call back the person who called me is impossible. The plumbing manager Matthew is a moron. 1/10 do not recommend. Don't bother dealing with him. The pricing is absolutely insane. They charged me 5700 for a job that took less than two hours and maybe 100 worth of materials. Legitimately- it should've been half of that. My sewer line detached from the clean out line. Twebber will come immediately. So my recommendation is call a few other companies in an emergency first. If they can get to you quickly you will save a ton of money. If none of them can come quickly, Twebber will but you're gonna get RAKED.

After Our 1 Year old propane boiler, which we bought from another local supplier, stopped working…read morewe called them. Since we did not purchase the propane from them, they refused to service it. Basically they were holding us captive. Being that this is the middle of a very cold winter, most service companies are extremely busy. We reached out to Day's last evening and the owner got right back to us. He was able to walk my husband through the process of getting it fixed and running, On the phone!!! No service call to our house! James is a lifesaver! We will definitely spread the word to all about the prompt, knowledgeable and courteous service, Yes, there are still some wonderful people out there. Thank you Day Heating and Air Conditioning.

We recently had a boiler and hot water heater put in this week and so glad we decided to have WK do…read morethe job. Everyone that I had encountered during this process is extremely professional and helpful in answering any questions and concerns. The customer service after the install is definitely what it should be after a sale. Troy and Tyler who did the install came on time and was able to get started as soon as they arrived and did not break until the job was completed. Noticed that evening the water was not as hot as it was earlier and called for service and they sent out Art the repairman first thing the following morning. He was very patient as he troubled shoot the problem for several hours. Come to find wires that lead to one of the thermostats. I would presume it was like looking for a needle in a haystack. Regardless he worked on it until he found the problem. If anyone is considering to have any work done, I would highly recommend them and will be coming back to them when it is time to replace our A/C unit

We called WK to eval an AC unit which was not working. I was advised to turn the unit off in case…read morethe coils were frozen so the tech could work with the coil if necessary. I followed their advice. When the tech got to my house about an hour later, the ice had melted and dripped onto the furnace. The tech said my FURNACE was ruined and I needed a new 8k one! He took pix of the water and said "the whole thing is rusted" ( How does something rust in an hour??) Now our furnace was only a year old- under warranty- and we needed to get a second opinion. We called another company who fixed the problem for $100 and a new thermostat for $30. The second company said although there was a little water it did not cause the problem. Water had nothing to do with the problem. Problem was that my thermostat was not communicating well with the system. We also needed a new "board." This was under warranty. The entire system is working perfectly. WK is charging us $180 for the service call! We have received emails asking when we will go forward with the replacement!!!! We called WK today and spoke with the service manager who stood by WK's very incorrect evaluation. We feel that our reasonable complaint fell on deaf ears. WK was full of excuses. Watch out!!!!! NEVER AGAIN!!!!!!! We will pay their bill but with protest.

The guys they send to do the work are usually pretty good, unlike the rude office staff who answer…read morethe phones. They used to be more consistent with good customer service. Pricing has also become extremely expensive whereas they used to be competitive. Reliability is a serious issue, I am presently waiting a THIRD day for a tech to come do a furnace tune up. First two days were a no show. Despite the good technicians, I cannot recommend them due to abysmal customer service and unreliable scheduling and the pricing which has just become unreasonable.

RUN AWAY **$3,000** to install a faucet…read more Absolute SCAM - When confronted, the higher ups set the price...​ Not for the faucet, just to install and replace the $30 trap and shutoff valve. Yes **THREE THOUSAND DOLLARS**. This was the estimate for an elderly couple. It should be criminal.

My husband used the same plumber for over 25 yrs. We needed major work done & I was very unhappy…read morewith the price & timeline we were quoted. We called Larson's & received a very competitive price plus we found out that a major problem the previous repairman said couldn't be fixed without great expense was simply due to leaky valves. They did the work, cleaned up after themselves, for the price quoted on a day that was convenient for ME. I'm never going to anyone else again. Very professional & the owner followed up to make sure we were happy.

There are times the so called service coordinator is nasty and abrupt....don't plan on getting a…read moreword in edgewise. Also you pay for service and nothing is resolved. One year the blew up my oil burner never asked the tech if he was ok and I had to purchase another boiler in the middle of winter. Incompetent!

I recently had a plumbing issue in my basement that could have been a disaster it it wasn't for…read moreRichards very quick and professional response. When I spoke to him he quoted that he would be over in an hour. However, to our surprise, it was much quicker. Arriving so quickly he was able to evert a major problem. He also picked up the telephone wherever was at the time to take my call. Incredible customer service. He is now my plumber! I forgot to mention, his pricing is very reasonable. Call him, YOU WILL BE SO HAPPY THAT YOU DID!

EMERGENCY - no hot water plus streaming water out of a "pipe"…read more Responded quickly - corrected within 10 minutes!!!!!! I am ecstatic I have hot water again! I will NEVER - ever - use another plumber! Cost unbeatable - trying to spread the news about this honest, wonderful, kind, responsive, pleasant plumber & helper!! Honestly stated that a new water tank is not needed for yrs to come.......how honest is THAT?

Brice #705 Good recommendations on boiler maintenance…read more Fast. Fixed issue. Good work.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem very…read morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

Just had a full system installed by CR Wolfe. Ken was a very helpful salesperson. Gave me several…read moreoptions. John M installed the system. Very knowledgeable, professional and extremely patient with all my questions. When spending this much money for an ac/heat system you must have confidence in your provider. You can trust these professionals. 1 year after installation- service still great. Thought i had an issue. Got service the next day. John was the service person they sent. Professional, knowledgeable Nd on time. Who could ask for more. You can count on these guys.

Had these guys come to service our HVAC system that had stopped working. Technician came took a…read morelook for a few minutes, and figured that the problem was the control board and charged us $400 plus the service call and then left. After a few weeks of waiting for the part we called to find out an update and were told that the part should be in soon but we should just replace the entire system for some insanely amount of money! I said we'd consider it if we can't get it fixed. When the part finally came in a different tech who wasn't familiar with the system returned to install it. Then we found that we still had the same problem and that things still weren't working properly. The tech couldn't figure out the problem and that he'd need to go back to the shop to look at a schematic so he charged us for the service call and installation and left never to be heard from again. When we called to follow-up we were told to replace the system or don't call them back becuase they don't want to service the system because it's too old. Yet another company who just wants to 'sell' new systems to people who have older units. Again, this wouldn't be a problem if the system was completely shot and non functioning. But these guys just didn't want to take the time to figure out the problem and fix it. Techs were nice enough but what's with these attitudes in the office? Needless to say, I was able to find someone else from a smaller local service that pinpointed the problem which turned out to be a pulled wire from a plug which mysteriously happened during the previous part installation and a bad relay. He ordered the parts and came back to install them within a week. less than $50! It was unbelievable that these guys wanted to charge me to replace my unit. It's still working a year later with no problems! Go figure! Customer beware! The name says it all!