I've always seen the service trucks on the road and remembered the Royal Class name when my A/C…read morestopped working on a 83 degree day. I live in a colonial, so the second floor gets hot, if we don't run the AC it is so uncomfortable we don't get a great nights sleep, and my wife and our brand new puppy keep me up. When I called the office, I received a professional greeting from Liz and was transferred to the service manager Scott. It was like I had been a customer for many years, but this was my first call to Royal Class service. From the time I got onto the phone to the time the tech arrived was no longer than 3 to 4 hours. Ryan was thorough, professional, organized, clean and even wore booties in the house. He stayed until the problem was fixed and gave me a follow up call that evening. I couldn't have asked for a better experience during a frustrating time with a Family and a puppy who just needs to-be COOLED off. Thank you again for all you did and I'll see you on the next service which is scheduled. Congrats to the entire team for doing the right thing and giving me faith in local contractors. Respectfully, Scott & Tara

WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

Saggese Plumbing replaced the water lateral. Vincent has great communications, unlike other plumber…read morecompanies who were playing phone tags. Vincent is talented with multiple licenses. He also figured out installing a valve per my request instead of simple capping. Thank you Vincent.

Vincent installed a NAVIEN on-demand hot water heater in my home. I was very pleased with the work…read morethat was done and the professionalism in which it was accomplished. A couple of weeks after the installation we began experiencing issues with the hot-water and Vicent was quick to provide support and in the end, the problem wasn't even related to new hot-water heater or the work Strictly Water heaters provided. But I was very appreciated by the fact they were there when I needed them. I highly recommend them for your hot-water needs.

Let me start by saying that I was referred to Coles of Washingtonville by someone who works for…read moreanother local large plumbing company, (nameless), who stated that they, the other company, were over priced and that they didn't agree with their pricing. The other company wanted to charge me over $2200 to replace my expansion tank, pressure relief valve, and purge my gas boiler. I was dumbfounded. I visited Coles and explained to the nice young lady at the desk what I needed done and about the other plumber. She told me yes, they were cheaper, and the following day, she sent me a quote. My jaw dropped on how much cheaper Coles was charging. Chris came over. He was very professional and knowledgeable. He explained everything that he was going to do before doing anything to the boiler. If he ran into a hiccup, he would inform me before doing anything. I really appreciated that. He considered me and not do whatever without discussing it with me. Chris replaced several valves, replaced the expansion tank, cleaned the boiler, replaced a thermostat, and purged the boiler and the cost was much less than half of what the other company wanted to charge me. Coles was honest, reasonable, professional, courteous. If only more businesses were like that. May God bless abundantly the Coles business, their families, everyone who works for them. And may they continue their business from generation to generation. I definitely recommend Cole's of Washingtonville.

Coles was called to diagnose low water pressure. The final resolution was to replace my well pump…read moreand well tank of over 26 years. We were very pleased with the answers to our questions, upgrade of well tank size and the work performed. The final price came in as quoted. Coles is professional, courteous, and reasonable with pricing. I am proud to call them my plumber.

I absolutely LOVE Upper Cut Plumbing! They're my go-to for anything I need in my home (and I often…read moreneed a lot). They're prompt, honest, communicative, and extremely reasonable. I always feel my home and I are in safe hands with Trevor and his crew. I can't recommend them highly enough!!

Fabulous customer service! I needed a plumber asap and they responded quickly. They not only fixed…read morethe problem, they were extremely courteous knowledgeable and professional. I highly recommend Uppercut Plumbing for any plumbing issues!

Showed up on time even though it was early. He gives honest information and every job isn't right…read morefor him, but he fixed my sink and i haven't had any problems since. The rate was fair and Im completely satisfied. He declined central ac work...its not his pervue.

I needed a new sink installed in my bathroom. Zane has been very courteous and professional and…read moredone a great job. Answered all my questions and was very honest and when things took a turn he laid it all out for me and explained what was needed and why. I would highly recommend him.

Does nice work. Easy to work with. Prompt service. Systems always function properly when complete…read morewith the job. No call-backs needed.

I used Lakeside plumber again. He called 20 minutes before arrival and he came on time.The job took…read more4 hours and he has to stop a surprise leak. He did the work and clean up. Great job and knowledgeable. I will use him again.

Tim was very knowledgeable and helpful. We received a quote promptly and it was fair. We did not…read moreuse Besson for our job through no fault of his. I highly recommend getting a quote from them if you are shopping for heating systems.

Besson was contracted in early May to replace our aging central air system, We chose them over two…read moreother contractors because they also offered an inside duct sealing service that maximizes system efficiency. This was a 2 day project using the 1st day to remove the old system and seal ducts and day 2 to install and test the new system. They arrived on time with all the necessary parts and equipment to handle any potential problems. During the duct sealing process, it was determined that the existing duct structure had the equivalent of a 25.8 square hole. After sealing, this was reduced to the equivalent of a 2.3 square inch hole. IMPRESSIVE ! The new system was installed per plan and has been running well for over a month which includes one or two 90 degree days. It is so quiet that one can hardly hear it. The 3 man team were very personable, neat, efficient and explained things clearly as work progressed. If you need a CAC system, call Besson 1st before anyone else

We had some sort of liquid leaking from our oil burner and Mike came to the rescue. He opened it…read moreup, discovered the issue, and fixed it. He was professional, honest, and a joy to work with. We'll definitely reach out and call him the next time we have any issues!

I really can't thank Mike enough , I had called for an emergency we had with our hot water in the…read moremiddle of the night , I had called and left a message , he called me right back to tell me he'd be over next thing in the morning , he showed up and informed me of the issue and had it resolved the same day , not only did he resolve the issue in a timely manner he was clean and communicative through the entire process , if I had a question he had no problem explaining something to me .. again Mike thanks so much again I will definitely be calling for future issues and i would recommend anyone who is looking for a great plumber your business ...Cheers ! Charles

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I reached out to CGK Plumbing and Heating because I had an issue with no water at my residence…read more Chris came out and immediately know what the problem was. He installed a new pressure tank because the old one was waterlogged and tipped over and a new sump pump because the old one was non-operational and I had no idea. That could've been a catastrophe alone. Chris is very professional, efficient, trustworthy and knowledgeable, and provides fair pricing!! I would definitely recommend Chris and his team at CGK Plumbing and Heating to anyone. He does a wide array of services as well. Hailie is also amazing and knowledgeable and responds quickly regarding scheduling and any questions asked. Thanks again! You have no idea how relieved I am.