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    Services - Royal Class Service

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    Recommended Reviews - Royal Class Service

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    HUGE deceiving sticker put on my heating unit that they didn't install without my permission.

    I first used Royal Class in the Spring of 2019 for annual maintenance on a year old A/C Unit. When the tech finished he pulled out the "Royal Class Tablet". This is a tablet all the techs carry that shows parts, costs & calculates the cost of the job done that day. He proceeded to tell me that the unit had a lot of issues.Everything he explained was very technical & costly. He kept showing me parts I on the tablet knew nothing about. My fiancé happened to come home while he was explaining all the issues to me. My fiancé had worked in construction for years, so once he started asking questions the whole tone of the conversation changed. What was a major problem was now not a very big problem at all. All those expensive, important issues were almost all gone after a conversation with some who had a some experience! Since I had already paid for my heating service I had them back in the winter. My heating system was only a year old as well. We had a different tech. He suggested they test my water. A few days later I get a call telling me there's some issues with my water and they are suggesting installing a $3500 water softener which I could not afford. They talked me into installing a small filter near the heating system. They told me the manufacturer would "not even consider" honoring any warrantees if there was no filter for the system. I paid $350 for them to add an extra pipe with a valve and a disposable filter. I'm not even sure that's true about the warranty. Due to the pandemic in 2020 I thought it would just be easiest to use them again. They did both services during the year. They didn't try to sell me anything! In 2021 I had them service the A/C. This tech said he was new to the company but had been in the field for years. He was very nice and seemed knowledgeable. He told me he felt the tech that serviced it the year before didn't do a proper job based on how dirty it was. He went outside to check the gas/fluid. He told me it was a little low, it needed about 2lbs & it would be $250 to fill it up. I ok'd it. After finishing he enters his work into the "Royal Class Tablet" to give the final cost. He looks at me and says "I'm really sorry but it seems like they charge $450 for the coolant". He pulled up a website on his personal phone showing me the average cost per pound, the calculations were under $250. He even texted a friend who worked in cooling asking the cost, he came replied with an amount under $250. It cost me $700 for them to do annual service and add fluids. The next day I called the main office to ask for a breakdown of the costs to be sure the tech didn't enter a wrong amount of pounds by mistake. The person I spoke to refused to provide me that information. They told me they cannot give me those individual costs, just the total cost of the visit. What? He offered a $75 discount for a FUTURE service. I said I'd prefer to know exactly what I paid for. Still a no. I told him to ask the owner. He said he would and assured a callback the next day. I never heard from them again. That was months ago. Why doesn't a customer deserve to know exactly what are paying for unless you're hiding something. Final red flag! Today I was in my basement where the boiler is located & noticed there is a huge sticker on the unit. The sticker tells you to STOP and call a number because the system still "may be under warranty". Feeling like I hadn't seen the sticker when the unit was installed, I google searched the number. The number is for Royal Class! This made me furious.They put their own personal sticker on MY heating unit making it seem like it's from the manufacturer. They didn't even install it!! Why? Because If I ever sold my home and the new owner had an issue with the unit they would call thinking they're calling the manufacturer when they're actually calling Royal Class.How sneaky and deceitful! Customers are dollar signs to them and they will do whatever they can to get those dollars. I don't care about the good reviews. The good reviews are from people that don't realize how badly they're getting ripped off.

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    3 years ago

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    7 months ago

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    2 years ago

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    2 years ago

    Quality service and professional staff, Justin was courteous and very respectful. He got the job done fast. Will be returning in the future

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    Thank you for sharing this fantastic feedback.

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    Ask the Community - Royal Class Service

    Royal Class Service - hvac - Updated May 2026

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