Awful! Their communication is horrible and it is unbelievable that a company this unreliable is…read morestill in business. We were promised a delivery Tuesday...it is now Friday and still no delivery. They don't call and let you know there is a problem; instead you have to call and they act like your call is a bother. They need competition so they start thinking about providing even a modicum of service

Our road is very narrow and gets very icy in the winter time that they can not get down to our…read moreneighbors to make a delivery. Our driveway is always clear of snow and ice. They do u turns in our driveway to back a good distance down to our neighbor so they don't have to turn around down there. They have torn up our lawn doing this. They said they would fix it but they never did. Another time we had a tenant and he did not put the fuel in his name. He ordered fuel for the house and put it in our name. We received a bill for $563 for his fuel. We gave the tenant John Lockwood the bill and ask that he pay for it or change it to his name. Next month we get a bill again. We call Suburban and are told we are responsible. We fought and fought with the both of them. Tenant got evicted and his security went to pay this bill that was not ours.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Great local family owned company. Service people show up quickly, know their stuff…read more I switched to Bottini after the absolute worst experience with Heritage Energy. Story another time, but so far Bottinni has been great.

I called at 8pm, as an existing customer, for emergency service. It's now 937pm and still no call…read moreback. We figured it out on our own but it's unfortunate that the emergency service is not emergency after all.

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

My wife and I switched to Britt and Graff over a year ago and are very happy with the service. They…read moreare conscientious and competent, all our deliveries this winter have been with plenty of time to spare. And the service calls are equally well done.

Great guys. Prices are decent with the lack of of options. Never had a bad experience in personal…read moreor professional use

From the owner: All Gas & Welding Supplies proudly serves the Catskill, Lower Hudson Valley, Eastern Pennsylvania…read moreand Northern New Jersey marketplaces with the highest quality industrial and specialty gases, bulk propane, welding equipment and supplies, industrial supplies, filler metals, and safety equipment.

I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

we are on auto delivery and have run out of propane at least 3 times Our account says we were…read morescheduled for a delivery on or around 2/11 and we are once again out. The last time this happened I had to take off work to receive the delivery and waited most of the day because the tech didn't have a lighter long enough to relight the pilot. It took them over 5 hours to send someone else to the house to get it lit. completely dissatisfied.

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I called today to inquire about switching my service to CES (big mistake)…read morespoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks

Been away for several months. Went out to wood shop and smelled gas. Called, explained my issue…read more Lisa sent out tech early next morning. Problem solved. Heater working and no gas odor.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house

Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.