Ran out of propane and you guys came the next day. Awesome. Oh, and our dog Roscoe loves you guys…read more Thanks again for help...

Kimlin Propane has been extremely disappointing to deal with. I was repeatedly talked in circles or…read moreoutright hung up on when calling to question charges that I was told would be covered by a credit on my account. This all began when I called to request a delivery and the driver filled the wrong tank, causing me to run out of propane. They later returned and capped my tank, claiming it failed inspection. this was in December. However, the technician who came out explained that the tank did not fail. The issue was a non-functioning shutoff valve, and the driver clearly did not know what he was doing. I was told the tank would need to be replaced. After weeks of back-and-forth and scheduling issues made it more difficult because I work full time and someone had to be present. The tank was finally replaced two months later. I was explicitly told the replacement tank would be delivered full. It wasn't. At this point, the lack of communication, accountability, and basic competence is unacceptable. If you're looking for a propane company, I strongly recommend looking elsewhere.

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Been away for several months. Went out to wood shop and smelled gas. Called, explained my issue…read more Lisa sent out tech early next morning. Problem solved. Heater working and no gas odor.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

disgraceful been customer for year now told need fuel tank inspection .ok then wouldn't deliver…read morebecause i didn't have the whistle on pipe ok went to put whistle on low and behold there was one already on pipe .highway robbery discraceful...

I'm a fairly new oil customer, maybe about 2-3 years. I get automatic oil delivery, maintenance…read moreservice and BBQ fill ups from them. Their service to the Washingtonville area is excellent and their oil prices are fair. Never had an issue and would recommend them to anyone in my area. BTW, how many oil delivery companies do you know of that post their oil prices daily right on their highway sign?

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

My wife and I switched to Britt and Graff over a year ago and are very happy with the service. They…read moreare conscientious and competent, all our deliveries this winter have been with plenty of time to spare. And the service calls are equally well done.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I called today to inquire about switching my service to CES (big mistake)…read morespoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks

Their cold bagels and sandwiches are a bit pricey vs other places. I wish I had the chance to go to…read moreMCD instead. I had no choice, I was in a time crunch... Sigh

I don't live in NY anymore so I miss Stewart's, great selection of ice cream, clean restroom,…read morefriendly employees and the gas is 10c cheaper than the Mobil around the corner.

Need my Centra Air fixed and Was quoted $3500 by Jones and $4000+ by JSP Home Sevices. Way way…read moreoverpriced, so I called Jansen Construction and he recommended Ulster Energy, they came a few days later and fixed the issue which was replacing 2 internal filters and recharging the AC with 16 pounds of freon. Total cost was $995. I plan on keeping their number handy in case I need anymore HVAC or plumbing work done

Literal the best oil/propane company around! Friendly service and fantastic customer service.read more

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

John was great to deal with. He was very friendly and communicated frequently with me on when he…read morewas going to come out to my house. Unfortunately, he wasn't able to service the type of system I have but he suggested other companies that might be able to help and didn't charge me for coming out. I felt he was very honest and I appreciate him being up front with me.