Been away for several months. Went out to wood shop and smelled gas. Called, explained my issue…read more Lisa sent out tech early next morning. Problem solved. Heater working and no gas odor.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Run from this company they're a bunch of crooks. Received $176 Bill for 24 gallons. Never knew they…read moredelivered it. No ticket left as well. Notified me months later. Made a payment on the ninth of hundred dollars and now they are harassing me that they're coming to lock my tank for the other $76 three days later. From the reviews I read about this company do not use them. They were very nice and accommodating three years ago, but from the experience I've had from this company after getting my business, they harass you for 11 bucks my tank rental which I understand quadrupled now. My tank was filled twice in three years. The first time it got locked because of 3 leaks on their end and it took them two weeks to unlock it and have it fixed the second time they say I only used 24 gallons. Do the math what a rip off.

Suburban buys this company my propane tanks was from in my yard which I purchased this house 7…read moremonths ago, the tank was 1/2 full of propane the employee from Suburban walked right on my property, private property and locked my tank! No notice no nothing! Then came back and removed the tank! When I asked him who he was and what he was doing he stated "we bought this company and tank belongs to us". I ask why didn't you notify us, give us a heads up or offer to keep your company? he simply said "who we gonna contact we don't know who you are and this is just what we do". What bs is that. I said the world send mail everyday 'TO CURRENT RESIDENCE' So I called the company let them know what was going on here and the father in my house that has stage 4 cancer and terminal condition, kids in the house and you are taking the tank without notice. They said sure we can let you keep our propane for $3.95 a gallon and fill up a tank plus a gas check fee and another $77... to rent the tank per year on contract with us. Uh NO if this how you do business and take from a family with the father that has stage 4 cancer and terminal condition, kids in the house and stole my gas wow!!! Who would go with this company. I want my gas back!!!

I needed help with a heater. 2 other stores had given me the wrong part so a friend recommended…read morethem. I can't say enough good things about my experience with them. From the knowledgeable ladies at the counter to the gentleman who took the time to make sure I had the right part and explain exactly to me everything about it. To the kind man who was outside filling my 40 gal propane tank This is a wonderfully run business who really cares about their customers This is my new go to store & should be yours

From the owner: Full-Service Hardware, Lumber & Building Supply Milton…read moreHardware & Building Supply has been proudly serving the Milton, New York area for more than 30 years. We pride ourselves on our reputation for excellence in customer service. Our store offers a wide range of cutting-edge products and services, and we're adding more every day. We have everything from Benjamin Moore™ paints to STIHL™ power products. Our lumber and building supply yard offers quality lumber and building supplies at competive prices. Come visit us and experience the quality products and customer service you deserve.

I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

we are on auto delivery and have run out of propane at least 3 times Our account says we were…read morescheduled for a delivery on or around 2/11 and we are once again out. The last time this happened I had to take off work to receive the delivery and waited most of the day because the tech didn't have a lighter long enough to relight the pilot. It took them over 5 hours to send someone else to the house to get it lit. completely dissatisfied.

I'm a fairly new oil customer, maybe about 2-3 years. I get automatic oil delivery, maintenance…read moreservice and BBQ fill ups from them. Their service to the Washingtonville area is excellent and their oil prices are fair. Never had an issue and would recommend them to anyone in my area. BTW, how many oil delivery companies do you know of that post their oil prices daily right on their highway sign?

disgraceful been customer for year now told need fuel tank inspection .ok then wouldn't deliver…read morebecause i didn't have the whistle on pipe ok went to put whistle on low and behold there was one already on pipe .highway robbery discraceful...

I have advocated as positive as I can for Bottini while not lowering my score for them, however…read moreyesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience.

Have been a Bottini propane heat customer since 2006. They've allowed my tanks to run empty at…read moreleast twice despite the fact that I am on an autofill plan and have a CC on file to charge. This can be a dangerous problem in winter (frozen pipes). I am now currently almost empty again and it's going down to -1F tonight. This despite paying for an annual contract with them (Gremlin device) to monitor the tank levels wirelessly (so they know when they are low). Still, they let me nearly run empty. I called their customer service twice today but no one picked up (even on the emergency line where I waited on hold for over 10 min twice and never spoke to a person). I will call them at 8am tomorrow morning and demand immediate fuel delivery and an explanation. This will be my last winter with Bottini, I've had it.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I called today to inquire about switching my service to CES (big mistake)…read morespoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks