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    Stever's Heating and Hot Water

    5.0 (2 reviews)

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    4 months ago

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    3 years ago

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    Integrity Heating & Air Conditioning

    Integrity Heating & Air Conditioning

    (12 reviews)

    Integrity came and changed an air conditioning heating system. The cost was over $10,000, and one…read moreyear later we were having problems. They guaranteed their work for one year and it was about two weeks after the one year mark where we had a leak. Another plumber came in and told us that the job was never completed. Integrity ended up coming back and charging us another $2500. We still have problems. Now we want to sell the house and we are told that the work that was done on this air conditioning heating system was not done correctly. I would highly NOT recommend them! If I could, I would not even give them one star

    I am giving Integrity Cooling & Air Conditioning a low rating due to their high prices and failure…read moreto follow up as promised and then refusing to answer phone calls and messages. The work quality was not an issue and was performed satisfactorily. I called them to get an electrician to come out to my rental which was located 10 minutes from their office. I told them my breaker was bad, sent them a picture of it and Greg sent out one of his electricians. He told me the charge would be $480. I asked him why it was so high just to replace a breaker and he said there was a "130 dispatch fee" included in that price. Even subtracting that from the total, the cost would have been $350 which is high. In San Jose, California where I spend part of the year and is one of the most expensive places to live, I just had the same work done for $280. Why am I being charged $130 for a "dispatch fee"? This is ridiculous. All he did was answer the phone and send a guy out. No electrician that I have ever used charged a "dispatch fee". This is the ultimate in greed! Nevertheless, I agreed to the $480 since I needed to get the work done quickly. The electrician that came out was very professional and knowledgeable. He installed the new breaker, found that there was a short on the back of my oven and fixed that. Total time spent was 55 minutes from the time he came to the time he left. His electrician punched numbers into his computer and came up with $516 due to the additional 5 minutes he spent looking for the short. Again, total time on the job was 55 minutes of which 5-10 minutes was spent on his computer trying to compute the bill. I called Greg and told him the price was exorbitant and greedy and asked him to give me a fairer price. He said he would talk to his worker and get back to me the next day. I waited a week and no call; I called Greg and he said he forgot but said he would talk to his worker. I called him again a few days later since I did not hear back from him, and he said he hadn't gotten to it yet. I called him 2x more, he didn't answer, I left messages for him to call me back and he never did. The price was way in excess of normal pricing, the increase for $480 to $516 was unjustified, his lack of follow-up and not returning calls was unprofessional. I will not be using this company again. Buyer beware!

    Stever's Heating and Hot Water - hvac - Updated May 2026

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