I've been a long time customer and always had a service contract. Things operated like a top for…read moremany years, but it all seemed to start going downhill about a year ago. Carol used to answer the phones and she would proactively call me during each spring and fall for the regular tuneup. She always scheduled the appointments on days where she knew a tech was going to be in the area. It never took more than a week or two to schedule an appointment. Usually it was a few days. On a couple occasions it was same day or next day. Then last fall I realized I never got the call from Carol and it was late fall. I called to schedule an appointment and they were booked a few weeks out. The appointment day came and went and nobody ever showed up. Turns out one of the techs died. So I tried to set up another appointment and they made me wait a few more weeks. By the time the tuneup happened, the heat had already been in use for weeks. I figured maybe they were just having a rough time dealing with the death. This spring I again received no call to remind me about the tuneup. When I called, I had to wait over a month for an appointment. The way I see it, it doesn't really matter how good the service techs are if this is how they treat contract customers. After they came for the spring tuneup, I decided not to renew the contract. They clearly don't have their act together anymore and I've lost faith that they could ever address an issue promptly. If it takes over a month to do a tuneup, I don't even want to know how long I'd have to wait to have them fix an actual problem. As for the tuneup service itself, it's generally very good, although lately, I find them trying to upsell me on gadgets and stuff for my central AC. They are professional, wear the booties to avoid getting the carpet dirty, and they've been using a tablet computer to do the payment, which is worlds better than how they used to do it all by hand. Still, I just can't get past the weeks of waiting for an appointment. I'd expect them to have resolved any staffing issues by now. I think I'm going to try another outfit in the fall.

Never left a bad yelp review but this company is so bad that I have to put up a bad review…read more Monday I waited all day, one time they called to say they were late, second call at 4 to say they needed to reschedule to friday. It's now after 4 on friday... I gave up going with my grandkids to amusement park. No one showed 4.10

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.

Good customer service, Kim is great. The guys that came to install our new unit were on time,…read moreprofessional and courteous. Jake who installed our new humidifier also professional, knowledgeable and a cool guy. You can't beat product quality and solid service.

Lately, it feels like Service Stars' prices have gone through the roof, and unfortunately, my…read morerecent experience was extremely disappointing. Two weeks ago, they came out to fix a bathroom tub leak. I was charged $1,300 to replace the cartridge, handle, and spout. The parts cost around $250, and the job should have taken less than an hour, but they stayed for about four hours because they kept getting the wrong parts. They came back last week because the tub was still leaking. This time, they said I needed to replace the shower base where the cartridge goes and quoted me $3,400. I declined and asked them to put everything back together, but the leak was actually worse afterward. What bothered me most was the lack of transparency. I asked for a breakdown of the charges and was essentially told, "That's just what we charge." After almost spending nearly $4,700, I feel I could have had the entire tub area remodeled by another company. I also recently tried to cancel my membership and learned that it's a one-year contract and that canceling early may require paying back the discounts. That was not my understanding when I signed up. I'm extremely disappointed with the pricing, communication, and lack of transparency. I'll be taking my business elsewhere and looking for a company with fair pricing and clear, honest billing. Unfortunately, I cannot recommend Service Stars based on my experience.

We had the HVAC replaced in one our rental units in Danbury. I had gotten quotes from 5 HVAC…read morecompanies and prices varied. Based on the equipment and price we went with NEAS! They came within 2 weeks and installed the unit in half a day! My tenant is very happy with the nice and quiet unit. Carlos was my contact, he came over to take a look, gave the quote and installed the unit with another person. I highly recommend them!

We replaced our outdoor AC compressor about two years ago, and after contacting several companies,…read moreNew England Air Systems (NEAS Heating and Air Conditioning) in Danbury was the most affordable and quickest to respond. Carlos came out right away and did the job efficiently and professionally. He is very knowledgeable, personable, and easy to work with. What really sets this company apart is their reliability--whenever there's an issue, Carlos is always available and quick to help. After dealing with many HVAC companies over the years, I can say with confidence that NEAS Heating and Air Conditioning stands out for their excellent service, honesty, and responsiveness. Highly recommend them to anyone looking for dependable HVAC work!

Had some central air problems. The drain was clogged , I tried to fix it and came out alive , and I…read morethought successful. Had to call Hefferon. They made time for us and fixed the problem. They also did a tune up for us . Don't know if the price was reasonable, because I never had to have this work done. I would guess that the price was fair since they've been in business for so long. Would use them again.

This is the 2nd time in 2 years I requested service from Hefferon. They have serviced my AC in the…read morepast and did a good job. My recent issue was heat air distribution. When I requested service they informed me they are not taking new customers on only customers with contracts. I asked about a contract and was informed they are not offering them at this time due to service tech shortage. So why do the continue to advertise if they can not offer any service? I did give them 2 stars as the customer service person, Dina, was very responsive and nice. Other than that go find someone else. No help at all.

I used this company a few times this season, but am canceling my account. I specifically requested…read morethat they contact me before making a delivery so I could confirm the current price/gallon. They delivered to me without contacting me, when I didn't need an oil delivery, charging a price/gallon that is above market. I do not recommend doing business with this company.

Hoffman always provides fast, top-notch and highly personable service. Both Rob C. and Mike have…read morebeen to our house recently and provided expert help.

Doesn't seem like Dave is there anymore. These guys have cancelled and rescheduled and cancelled…read moreappointments over the past TWO months to address an issue on work that they originally installed. Totally unreliable and unresponsive. We have moved on to another company.

Dave and his team exceeded all expectations. They were professional and responsive. I wish I could…read moregive 10 stars.

They charged me for two hours of work when they tried to unfreeze a pipe. They cut a hole in my…read morewall that they did not repair. they failed to unfreeze the pipe. I unfroze it myself a couple hours after they left. So, I basically pod them $340 to make a hole in my wall and fail to solve an issue that I eventually solved myself.

I have recently switched to Krueger for my plumbing needs. They were very proactive in rescheduling…read morethe initially appointment to remove my garbage disposal after an emergency kept them from coming by at the originally scheduled time. The job itself was done very professionally and fast and they even provided additional advice for a future project to remove a defunct bathroom. Will definitely use them for that job as well!

The best floor heater company out there that is DIY friendly . There customer support was amazing…read morefor a novice like me . There peal and stick membrane was so easy to apply that my wife installed one whole floor her self, she even finished with the wire install. There product has a life time guarantee which gives us piece Of mind and they are always just a phone call away when you have questions . We recommend them to all our friends and family who want to have toasty feet on the floors . We also we using our floor heating in our tiny house has radiant heat to heat our whole house .

From the owner: Warmup's product range includes: - Electric heated floor…read moresystems for any project, room and floor type - Snow melting, heated driveway systems and controllers - Smart thermostats and room controls Warmup creates innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in over 65 countries worldwide. Warmup, founded more than 20 years ago, is a knowledge and research driven business, making proprietary, world-leading products.