I've had a service contract with them for my Mini Splits and boiler/heating system for 2 years, the…read morecontract includes an annual cleaning, filter change for my boiler and for the Mini split a cleaning and discounts on repairs. For the Maintenance services, they were professional and I think they did a thorough job, however for actual repair work, their prices were outrageous compared to other HVAC service companies, for example, the technician said I need a new firebox liner for my boiler, he quoted me $3,500 about to open up the fire box, clean out the old liner and install a new one, he also said the whole system needed to be drained. He suggested I might be better off getting a whole new boiler and quoted me over $14,000 for a new boiler. I was sticker shocked and asked AI the average cost of replacing a firebox liner on a Burnham V85 boiler AI came back with a range of $300 to $600, I then called other local HVAC service companies and asked them, they call came with a range of 525 to 600 depending of if its a swing door, which mine was. I had another local company replace it for $550, cost of the linter was $179 and labor was about 380 to open the box, clean it out, reattached the oil feeder line and bleed the system. In conclusion, although their maintenance work was good and reasonable priced, they seem to inflate their repair work to compensate for the supposed discount of being on a maintenance contract. I had a small leak in a copper pipe, I was quoted 730, I had them do it, when I asked about the price, the technician showed me price sheet with the cost of each fitting replacement. A coupler was $80, a T connector was $150, an elbow was $125, - I thought those were pretty high for using Pro-press for each connection. He did a pretty good job, but I sure paid for it. On one maintenance call, the technician suggested that I replace my hot water holding tank as it was over 10 years old and had some rust around some fittings, I was quoted aboutt $7500 to replace a 40 gallon hot water holding tank, I called around, I got quotes from other local companies for about 2200 to replace with a thermopro glass lined water tank including all the fittings and a new thermo switch. I think Service Pro was replacing with a more expensive Stainless steel of something more durable, thus more expensive.