1. Northern Comfort Mechanical

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Danbury, CT

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Northern Comfort Mechanical

3.0 (2 reviews)
Open • 7:30 am - 4:00 pm

Services - Northern Comfort Mechanical

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7 years ago

Dave and his team exceeded all expectations. They were professional and responsive. I wish I could give 10 stars.

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4 months ago

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Carmine's Plumbing Heating & Air Conditioning

Carmine's Plumbing Heating & Air Conditioning

(55 reviews)

I've been a long time customer and always had a service contract. Things operated like a top for…read moremany years, but it all seemed to start going downhill about a year ago. Carol used to answer the phones and she would proactively call me during each spring and fall for the regular tuneup. She always scheduled the appointments on days where she knew a tech was going to be in the area. It never took more than a week or two to schedule an appointment. Usually it was a few days. On a couple occasions it was same day or next day. Then last fall I realized I never got the call from Carol and it was late fall. I called to schedule an appointment and they were booked a few weeks out. The appointment day came and went and nobody ever showed up. Turns out one of the techs died. So I tried to set up another appointment and they made me wait a few more weeks. By the time the tuneup happened, the heat had already been in use for weeks. I figured maybe they were just having a rough time dealing with the death. This spring I again received no call to remind me about the tuneup. When I called, I had to wait over a month for an appointment. The way I see it, it doesn't really matter how good the service techs are if this is how they treat contract customers. After they came for the spring tuneup, I decided not to renew the contract. They clearly don't have their act together anymore and I've lost faith that they could ever address an issue promptly. If it takes over a month to do a tuneup, I don't even want to know how long I'd have to wait to have them fix an actual problem. As for the tuneup service itself, it's generally very good, although lately, I find them trying to upsell me on gadgets and stuff for my central AC. They are professional, wear the booties to avoid getting the carpet dirty, and they've been using a tablet computer to do the payment, which is worlds better than how they used to do it all by hand. Still, I just can't get past the weeks of waiting for an appointment. I'd expect them to have resolved any staffing issues by now. I think I'm going to try another outfit in the fall.

Never left a bad yelp review but this company is so bad that I have to put up a bad review…read more Monday I waited all day, one time they called to say they were late, second call at 4 to say they needed to reschedule to friday. It's now after 4 on friday... I gave up going with my grandkids to amusement park. No one showed 4.10

Service Stars

Service Stars

(27 reviews)

Good customer service, Kim is great. The guys that came to install our new unit were on time,…read moreprofessional and courteous. Jake who installed our new humidifier also professional, knowledgeable and a cool guy. You can't beat product quality and solid service.

Avoid Service Stars - Predatory pricing and zero customer loyalty…read more I have been a paying member of their monthly club ($30/month) for about a year. Yesterday, Eversource confirmed a gas leak at my furnace valve, so I called Service Stars today to handle the replacement. To save everyone time, I explicitly asked for a phone estimate since I already knew the exact problem. They flatly refused and insisted on sending a technician out for a $200 diagnostic fee, claiming that only $130 of it would roll into the final invoice if I took the job. Other independent companies were completely comfortable looking at photos or Skyping to give me a ballpark price, but I gave Service Stars the benefit of the doubt as a club member. That was a huge mistake. The technician looked at the valve and confirmed it needed to be replaced, but then handed me a shocking quote for $1,200. When I looked up the exact OEM part number, it retails at a distributor for $128. Service Stars was trying to charge me $400 for the part and an astronomical $800 for labor on a job that takes about an hour. The national average for this exact repair is $300 to $700. When I refused to let them treat me like a milking cow during a safety emergency, I told them I wouldn't pay their predatory $1,200 bill or their $200 diagnostic fee. I called corporate to report this bad-faith pricing, and their immediate response was to kick me out of the club and cancel my membership. What a massive loss for them lol. This corporate entity uses high-pressure structures to exploit vulnerable homeowners. Save your money, protect your wallet, and support your local independent mom-and-pop shops instead.

Northern Comfort Mechanical - hvac - Updated October 2026

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