As a new homeowner, I did not know what to expect when it came to maintaining a central air/heating system. A neighbor recommended that I use Service Stars and I'm glad I did! I called their office and spoke to Marissa, who was very helpful and accommodating. She did a great job of explaining the services, costs, etc. and was always friendly! When we had our AC system serviced for routine maintenance, the field technician was great. He was a pleasure to work with and was very clean/neat in our home. I asked a ton of questions (as this is my first home with a central unit) and he was very patient and explained everything. We recently ran into a problem that required us to do a full replacement of our AC/furnace system as well as the outdoor fan. (Nothing that could have been predicted/prevented though- our system is older and had only a few years left on it anyway!) Service Stars could have not made this procedure any easier for us. We are part of their Service Club, so we were able to get an appointment and a resolution very quickly. The technicians that came out to do the evaluations as well as the replacement were equally as fantastic. They were very friendly, neat, and explained everything along the way. I would highly recommend Service Stars for any AC/heating needs! read more

I woke up this morning to no hot water and my Water Cop device beeping letting me know that my water heater was leaking. I called a neighbor and she recommended Service Stars. Fortunately, they are located not far from where I live. I called and spoke with Marissa who was able to quickly let me know that they could have someone out in the afternoon and they could replace my water heater that day! Darryl came out took a look at what was going on and explained and showed me where the leak was and that it was in the tank and the tank had to be replaced. He ordered the tank and Darryl was joined by Billy. They had to change out some pipes because the new heater was taller than the old one. It was commercial grade which made me very happy because living on the second floor, I would hate to flood out my downstairs neighbor!!! The guys worked quickly and efficiently and cleaned up after themselves. Very professional work. They even wore booties not to mess up the floor. Everything is reconnected and working and soon I will be taking a nice, hot shower. Thank you so much for a job well done! I would use Service Stars again as they also do air- conditioning and electrical work besides plumbing. read more

I found Service Stars online due to the terrific reviews and I am happy to say I am part of that now too. I've never seen any employee with that much respect for me and my home before. And this is not just one particular person, it's the whole team, they were all the same- spectacular! They made me feel very comfortable with everything and applied no pressure at all every time they came over. They do give you their professional opinion but ultimately of course, it's up to the owners but I appreciate that they did it without scaring and overwhelming me. Very kind and understandable team, they will work with you on payment plans to make sure you're able to do what's best for the house as well as your own financial situation. Shout out to the team, thank you again guys and of course, can't forget Kim and Trevor- you both definitely make me smile every time I call! I've been a member for about 2 years now and will stay a member of Service Stars as I refuse to go with any other company now. Why change what's already good? I hope whoever reads this will find comfort in this company as I did, you'll be in good hands for sure! read more

This was my first time using Service Stars and I did not know what to expect. In fact, I received their contact information from a family friend who strongly recommended them. Although, they were recommended, I was very concerned about how they were going to make sure that the job was done without putting me and my family's life in danger during this pandemic. Well, Jack showed up at 2pm and we were expecting him between 2pm and 4pm. Not only was he polite but he was wearing a mask. He then put on his gloves and booties over his shoes before entering my home...ok!!! Thank you Jesus...so far so good! Jack worked on our Central AC unit for quite a while. I had no complaints because this showed me that he was meticulous and efficient. These actions made me feel even better about Service Stars and where my money was going. Our Central AC unit is now working and we are pleased. Thank you Jack from Service Stars!!!!! read more

We had our ductless AC serviced for the first time by Jack. He arrived on time and was professional, respectful and friendly. He donned his gear and explained in detail exactly the steps he would take after asking us some general questions. We had mentioned some questions about electricity spikes. No one had ever told us we needed to clean the filters during the installation. Jack took our filters out to the hose and cleaned one to show us the difference. Embarrassing for us, but a simple solution to increase the power of the machine! Jack was neat and disposed of dust, etc. completing his visit with a review of the ac and an explanation of the paperwork he gave us. We will certainly request Jack for next year's ac appointment just as we request Billy for furnace issues. Service Stars trains staff to be a superior reflection of their company's expectations. Bonnie and Ted McCallum read more

Had a wonderful experience with Billy who is an air conditioning technician today after temperatures soared into the 90's and my AC unit would not cool my house down. He arrived on time and was very courteous and professional upon our first interaction. Billy quickly got to work and checked out the entire system from my basement all the way to the compressor at the side of my home. He found that the refrigerant was low and needed to be recharged and he did that in a very timely manner. My house began to cool off almost immediately but he stuck around for a while longer to ensure that the system was operating at maximum efficiency. He is well versed in AC systems and explained everything to me very thoroughly and in a manner I could easily understand. I would absolutely use Service Stars again and request Billy if I had another AC related issue in the future. 5 Stars All The Way! read more

Jack of Service Stars arrived at our home today, 5/20/21, to perform an annual checkup of our heating and cooling system, and to install new thermostats that we requested as upgrades to the older less efficient ones. Jack was very professional, efficient, experienced, and thorough. He clearly explained all the things that needed explaining to us regarding proper maintenance care and equipment operations, which we greatly appreciated, plus he did all the work with courtesy and in a cheerful manner. Service Stars has never let us down or disappointed us, because Service Stars employs high-quality, well-trained, well-mannered technicians like Jack. We've used their HVAC, plumbing, and electrician services over several years, and the standards for quality work have consistently remained at the 5-Stars level. That is not an exaggeration. It's the truth. read more

We have been using Service Star's since 2012. Last week they installed a new heating and air conditioning unit and we couldn't be more pleased with the results. Jeremy, Darryl, Mike and the entire installation crew were amazing. The office was very helpful and easy to talk to. Service Star's technicians offer high quality service, are extremely knowledgable, reliable, very clean, work hard, and are very professional. They kept us updated and we're very patient explaining what they were doing and answering all the questions we had. We highly recommend Service Star's for all of your HVAC, plumbing and electrical needs. Service Star's treats you as if your problems are theirs. I can't say enough good things about them! Thank you Service Star's!!! Susan Pasternack read more

I called Service Stars after moving in to a new home and the AC stopped working on the 1st day of summer! I called several places and got repair person's cell phones or voicemails. Very few places had an actual person that answered. Service Stars has an office with people who know the answers to questions you might have and they are quick to solve your issue and timing requests. The tech was prompt and came when they said they would. They put on shoe covers when they came in the house. Were polite and easy to talk to. They ordered the part I needed and were back in a day or so to install and have me up and running again. I would highly recommend them! read more

Service Stars came to my home for a plumbing inspection which is included in the club memerbship. Derrick, the technician, was friendly, helpful, and informative. He pointed out areas to watch but was very clear that what he was noticing didn't need immediate attention. He even tightened a leaky outside faucet that I thought might need replacement. It was refreshing to have a technician come in for a complimentary inspection and not try to sell me additional services or maintenance updates. Service Stars continues to show me they care about the customer by providing excellent service and friendly, competent technicians. read more

Excellent company! Highly recommend. Real customer service. I've used this company for several service calls with both electrical and plumbing repairs over the last year. They are polite, clean, and they do excellent work. They are now my go to company. More recently we had an issue with our central a/c's electrical connection (installed by a different company) ... during the 7/20/19 heat wave. Justin, Electrician, came to the house first thing in the morning and got us up and running. Eric, Plumber, was at the house yesterday to install a new kitchen faucet. I couldn't be more pleased. Thank you!! read more

The facets to my washer leaked and I needed some minor repairs in my bathroom. Justin and Kevin from Sevicestars were polite, considerate, knowledgeable and efficient. They completed their work and explained what they did. They gave me a quote prior to starting the work and recieved my approval to accept. Several years ago I had some other Servicestars to fix some issues and I am always impressed with all the men who have maintained my plumbing and electricty. They look at other things might be an issue in the future and offer good advice. Justin and Kevin are superstars. There are a 10! read more

We have been Standard Oil customers for many years, but after moving to a new home we decided to give Service Stars a try and we were very pleased with our initial service appointment. Billy was here exactly on time, was very helpful in explaining the heating system in our new home, and performed a complete service check on our boiler. All COVID related precautions were observed without asking and he was very courteous and helpful. I feel confident we made the right choice in selecting Service Stars to provide our HVAC system services going forward. Ted McCallum, Newtown read more

We have a service contract with Service stars. The appointment window for our plumbing inspection was between 8:00 and 10:00. Eric was at our doorstep at 9:00 am. He got right to it and completed the plumbing inspection of our house. He was really helpful and provided wonderful advice on washer and bathroom maintenance and also went over the stuff that needed to be replaced so that no problems occurred in the future. I would like to thank Eric and service stars for their services and would recommend their service to others in need of plumbing and electrical needs. read more

Jack and Simon came to our home a couple of weeks ago. Our ductless system had a long span of exposed lines leading to the heating/cooling outdoor unit. We are planning to have the house painted this summer and wanted the lines to be covered (like the others around the house). Jack and Simon did a great job putting the covers on. It looks great! The lines are covered and protected and soon to be painted. Jack and Simon - like the rest of the Service Stars crew were polite, personable and do impeccable work. Dan and Joanne F. read more

I'm a new customer to Service Stars and have to say that I was very impressed by Jack, who came out to clean my furnace. He was professional, courteous and extremely knowledgeable. He explained what he was going to be doing before he started and afterwards went over each part of the inspection invoice so there were no surprises. We even had a brief conversation about the company he works for, and it was evident that he's proud to be a part of the Service Stars team. I was very happy with the service I received! Thanks again, Jack! read more

Service Stars has been out to my home twice and both times provided exceptional service in every way. Before entering a home they put on protective booties to keep floors clean. After clarifying exactly the job to be done and providing the cost (which by the way is honored even when the job was not as straight forward as expected), they proceed to complete the project perfectly and leave everything neat and clean. Literally no follow up by me was necessary. They are excellent. Hope they select a plumber for their crew soon. read more

It was Friday at 6pm and my AC stopped working. I called Service Stars and was connected with Katie. Her kindness made my panic disappear. She said she would call at 8am the following morning (Sat) she called at 7:30am to tell me the Jack, the technician was on his way. Jack was able to troubleshoot the problem AND do my yearly inspection of my AC unit. He did a great job, he was courteous, knowledgeable and efficient. Now I'm sitting in my cool living room and enjoying the day! Thanks Katie and Jack!!! read more

We had two Fujitsu wall mounted units installed late last summer and couldn't be happier with our choice. We looked at another provider but decided on Service Stars. Michael, the project manager came out and gave us a quote as well as the information on the units. The installation team was quick, running the lines through the attic without any disruption. After living with fans and a window air conditioner, we finally have a wonderful cooling system. A great overall experience. read more