Honestly best people works here, I own restaurant in multiple location since last 21 years and have worked with so many junky monkey companies but no one is honest as Edgerton. Reasonable price reliable and professional, the technicians works here have super knowledge of the all kind of units you name it, ( YORK ) Tran, or reem . I am so pleased to them and thank them as my customers enjoy the cold air in 100 degrees outside. I even signed up service contract with them and I highly recommend them. read more

The team was friendly, courteous, and cleaned up thoroughly after the job was done. Highly recommend this company!

the worst. we have a service agreement it means nothing. Air conditioning not functioning properly only six months after installing new equipment. phoned six times to schedule service email twice no response at all after one week. they outsource answering service to people who have no way of communicating with the company other than email. no point in calling this company because nobody will call you back small claims Court 101 to recover prepaid service a read more

Perplexed. I guess they are really busy? Neighbors are positive about them, met one of the techs (friendly, capable, knowledgeable) and sales (same).... now if I could only get them to give me a quote I can make a decision, even if its not NOW for the install (its for heat, its spring and ... I'd just like to lock this in place to plan for fall)... Maybe I need to speak to other vendors... read more

I called Edgerton for a quote on a replacement hot water heater as it was leaking the night before. They told me there are many different brands and gallon capacity of hot water heaters. They came out and took a picture of the current brand and gallon capacity I had. They called me 15 days later telling me that I owe an invoice for service. I told the caller that i had no service performed and was only receiving a quote for a new hot water heater. They emailed me a bill and stated on the bill that they stopped the water from leaking, which was a complete lie. They also charged my credit card without my authorization. This place is a total joke. Do yourself a favor and call a local plumber. read more

First time customer, and what a pleasure it was. Scheduled a AC/Heat pump tune-up for the season. Service tech Adi D called, to see if he could come earlier. Arrived at my residence and identified himself. Went to work, and was very curtious and polite. Kept me informed on what was going on, and how my unit was functioning. I am completely satisfied with his work, and probably will become a new customer. Thanking you in advance. read more

Pretty surprised by the negative reviews. We had them in to fix our hydro-air system. The system is always a problem and getting someone to fix it is challenging. We called Edgerton, they came when they said they would, the man knew exactly what was wrong and fixed it less than 5 minutes. Then I asked him a series of questions about how we could avoid the problem in the future. He was thorough, friendly and most important knowledgeable. Wow they have one happy customer. As a reference point one company we had in told us the system was set up wrong and would cost $2k to fix - the system is not set up wrong - it was a simple fix. read more

Great job installing a new boiler in my house this past January. Price was competitive with other installers and the installation was professionally done. read more

Great service! Frank arrived, diagnosed my a/c problem, had the part on the truck & fixed my system in record time. He also took the time to explain what he'd done as well as make sure that the system was functioning correctly. Can't say enough; wonderful experience! read more

Exceptional service. Our furnace went on the blink during a very cold night. Edgerton's service technician, Ron, came out at 2 in the morning to work on it. Returned the next day with a new part and gave us heat again. Prompt, efficient and friendly. Glad we have had service contracts for our heat and AC for many years. read more

I've known Edgerton's superb service since my parents used them when I was a kid. When I moved back to CT about 20 years ago, there was no question where I'd call for heating, air conditioning or plumbing. Their staff is high quality which I am willing to pay for so the job is done right. Their service contracts save me money in the long run. read more

I had an appointment scheduled yesterday afternoon to get a quote on moving duct work, got a voicemail a few hours before the appointment saying they had to reschedule. I called back, rescheduled for the next afternoon between 3 and 5PM (but said it would have to be closer to 3-4), then called back a few seconds later saying I wanted get a quote for for duct work AND also plumbing work. I actually asked if the same person would give the estimate or would another one have to come for different work and was told the same person. Well, it was 4:30, so I called to ask when the salesperson would be here and was told "You never called back to reschedule." So, wanted to try them, but will not! read more

Allow me to add my voice to the chorus of negative reviews these folks have. I was renting an apartment and the tenant called them to fix the AC. I was surprised at how high the bill was and was somewhat concerned that as an absentee landlord perhaps they felt they could charge what they wanted and I wouldn't know any better. Less than eight months later, after barely a month's use the preceding season, the AC again failed to function. I left a message with their answering service over the weekend and it was not returned. It took several phone calls to get the appointment set up because they were not very responsive and appeared to have lose track of my request. The serviceman who eventually did show up seemed lackadaisical and disinterested but after poking around for a few minutes announced that a major part was going to need replacing. I asked him several questions and he was not in the slightest bit helpful if not downright evasive. I requested an estimate of what the work would cost before I would make an appointment for the work to be done. Guess what? They never sent me said estimate. Apparently the thought of being open and honest about how much a job was going to cost was too much for them to handle. However, they did send me a sizeable bill for the "diagnosis" that I had no confidence in whatsoever. I am sorry my tenant called these people the first time and sorrier that I went back to them now. I am taking my business elsewhere and I suggest you do the same. read more

I have used Edgerton for several years, so when I had a plumbing issue this Spring I called them first. The main drain from my house was backing up into the basement. They sent someone out that day (Monday), which was fine. He did not have a snake long enough for our septic line so he said they would have to send someone out the next day. Turns out they subcontracted without telling me. So the person who showed up the next day(Tuesday) was from a different place. He did have a longed snake but found nothing...big warning sign as there was clearly still a problem. I called Edgerton after that visit and asked them what was up, that no one told me they were subcontracting, and I explicitly asked them if I was going to have to pay all the subcontractor charges. They said NO I was not...man I wish I could record calls... I asked this because I was NOT happy with the guy that had showed up, who snaked the line with the longer snake and shrugged, not finding anything. SO since I cleared that up with Edgerton that I wasn't going to have to pay the subcontractor fee, just their fee, I decided to let them handle it. So its now Wednesday, and Edgerton arranges for the subcontractor to come out again. They do. They open ONE part of the septic, see that its full and point at it going "There is your problem". He tells me to get it pumped and leaves, like he actually verified that that would fix it..?! So I get the Septic Pumped that afternoon, but my septic guy said its probably your outlet filter. HE opens that up and see it is pretty clogged and cleans it out. I now have an empty Septic, cleaned outlet from the Septic guy, not the subcontractor. (So awesome, thanks Septic guy for doing a good job.) Still have problem of course...since the subcontractor never checked anything other than "hey your septic is full". So now its Thursday...Edgerton continues to arrange to have this terrible subcontractor come out...but hey since I verified with them I wouldn't have to pay for all this I was fine with it, even though the subcontractor was terrible. So the subcontractor sends out a more experienced guy with a trainee. They apologize for the previous failed attempts(which is somewhat nice...they recognize their terrible first attempts) and state that their guys should have opened the septic first thing and opened all 3 openings. So of course the 3rd opening, the INLET had never been looked at. We open it up, big clog, hits it with his shovel and boom water is flowing. Solved. Aftermath: Edgerton bills me for their service, I pay it right away. A month later they send a bill for all of this subcontractor work. I then proceed to call them to clarify that I had called explicitly about asking that it was on them not me to handle the subcontractor fee. Otherwise I NEVER would have continued using this subcontractor! In the end they denied that could ever be the case, that they would consider absorbing the subcontractor charge. I really didn't care if that made sense or not, but I had called them to ask them if that was the case and they said I wouldn't have to. Bottom line this was a nightmare. Countless phone calls to try and clear this up, Edgerton never budged. I asked them how they could subcontract like this for crappy work. Is it ok for the subcontractor to bill me anything they like and Edgerton will simply "pass that cost along to me"...apparently that is the case....beware. At a minimum Edgerton could have negotiated with the terrible job done by the subcontractor and split the cost with me, a long time good customer. But no, they simply only care about their bottom line and not about losing a good customer, which they most certainly have. (I never had an issue with any of the technicians by the way, so if any read this you guys are fine...its your management team that is terrible) read more

I don't understand all of the negative reviews. My family has been using Edgerton since 1988. We are completely satisfied customers and have been treated with nothing but respect. Recently, I called because I was selling my father's home and the furnace needed service. They knew I was only in town for a few days and came right out. I will let all my family and friends in the area know that Edgerton is a reliable company. It's unfortunate when people judge a one time miscommunication. read more

Yesterday I had an appointment scheduled between 9 and 11. At 11:15 I called to find out if I was going to see a serviceman. I was told that he was on another call and was rescheduled for today between 9 and 11. At 11:15 I called again to find out if I was going to see a serviceman and was told that he would be here soon! What is the point of scheduling a time frame if it is not kept and no one calls to keep the customer informed of any delay. I understand emergency calls but can not see any reason for not being updated in a timely fashion. My time is just as valuable as Edgertons! read more

Jeremiah came out and gave me a quote and was there at the time he said he would be and had great communication throughout the entire quote process. He also worked very hard to get an install date in the time frame that I needed. Though I didn't end up getting the work done by them, I would definitely call them again, if I have a need in the future. read more

Very Arrogant to Customers - I had an appointment with them - they were going to come to our home between 10am and 12 Noon - Never Came - we waited - wasting the whole day at home when we could have been at work - I called them at 3pm - they stated they called - which they did not - finally a technician comes over - he is so arrogant to me - I was ready to throw him out of my house - needless to say - very poor Customer Service - not worth the high cost!! You decide if you want to deal with these guys!! read more