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    Cross Heating & Cooling

    5.0 (1 review)
    Open Open 24 hours

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    Services - Cross Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    1 year ago

    Efficient and trustworthy! Not a single complaint, great communication, and fair pricing.

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    Folkes Home Services

    Folkes Home Services

    (88 reviews)

    Great service and knowledgeable. I had my furnace replaced, very professional. Work was completed…read moreon time and within estimated costs

    The first rule of Folkes Home Services is: nobody at Folkes Home Services knows what they're doing…read more The second rule of Folkes Home Services is: they will never, ever call you back. It's January. My heater dies. So I call Folkes. They send a technician. This technician has the experience level of someone who just learned that furnaces exist. He gets on his phone. For an hour. One full hour listening to a stranger describe your broken heater to another stranger who apparently has the knowledge this stranger was supposed to arrive with. "It's your propane line," he says. I call the propane company. "Folkes always blames us," they say. "It's never us." But they check it out. It's not them. It was never them. So Folkes sends another technician. This one also looks like he was recently introduced to the concept of HVAC. You try to explain the problem and he says (out loud, to a customer, in a house with no heat) "I'm listening, I'm just very tired." The second technician calls the first technician, on speakerphone. They try to fix it together. At one point the first technician is singing. Singing a song, on speaker, in my freezing house. The second technician diagnoses the problem as the pump. Folkes doesn't have the pump. They don't know when they'll have the pump. They'll keep me posted. They do not keep me posted. This is the part where you realize that "we'll keep you posted" is just something people say, like "your call is important to us." It's verbal wallpaper. It means nothing. I wait a few days. I lose patience. I order the part myself. It arrives the next day. I hire a different company to install it. Turns out the pump was fine. So now I've paid Folkes to not fix my heater, blame my propane company, sing in the basement, have me spend $400 on an unneeded part, and disappear. Somewhere right now a Folkes technician is on the phone with another Folkes technician, and neither of them is calling you. One star. And I want you to know that star cost me something.

    Cross Heating & Cooling - hvac - Updated May 2026

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