I had a bad water controller and called Folkes they came as soon as possible , Jon did a great job explaining what happened and why it was not working. I would highly recommend them for all of your plumbing needs read more

I could not recommend Folkes for any hvac services. I've called several times and tried sending emails to people "in charge" at Folkes. After having my dryer vent recently cleaned by a different company, I found that the 2 service people from Folkes that came 2 years prior, had left the dryer tubing disconnected and sending dryer lint everywhere. The service person that came from another company came a few weeks ago and discovered that there was very little air coming out of the outside dryer vent. When he looked further he went to my basement to check the tubing connections. He found 2 breaks in the tubing and when he pulled down the insulation, an incredible amount of lint fell out. These people from Folkes never told me about the breaks in the tubing and never even attempted to fix it. They basically lied saying that everything was good, when I asked them what was taking so long cleaning out the vent. To make things worse, I've called Folkes several times to speak to someone in charge and try to send them pictures of the mess their workers created. The reps I spoke to said someone in charge would call back, but no one ever did. Since the dryer lint was lose and blowing all over, this was a fire hazard but luckily I didn't experience that. Never ever ever will I recommend Folkes to anyone. They are a feckless company with no care about their customers. read more

The first rule of Folkes Home Services is: nobody at Folkes Home Services knows what they're doing. The second rule of Folkes Home Services is: they will never, ever call you back. It's January. My heater dies. So I call Folkes. They send a technician. This technician has the experience level of someone who just learned that furnaces exist. He gets on his phone. For an hour. One full hour listening to a stranger describe your broken heater to another stranger who apparently has the knowledge this stranger was supposed to arrive with. "It's your propane line," he says. I call the propane company. "Folkes always blames us," they say. "It's never us." But they check it out. It's not them. It was never them. So Folkes sends another technician. This one also looks like he was recently introduced to the concept of HVAC. You try to explain the problem and he says (out loud, to a customer, in a house with no heat) "I'm listening, I'm just very tired." The second technician calls the first technician, on speakerphone. They try to fix it together. At one point the first technician is singing. Singing a song, on speaker, in my freezing house. The second technician diagnoses the problem as the pump. Folkes doesn't have the pump. They don't know when they'll have the pump. They'll keep me posted. They do not keep me posted. This is the part where you realize that "we'll keep you posted" is just something people say, like "your call is important to us." It's verbal wallpaper. It means nothing. I wait a few days. I lose patience. I order the part myself. It arrives the next day. I hire a different company to install it. Turns out the pump was fine. So now I've paid Folkes to not fix my heater, blame my propane company, sing in the basement, have me spend $400 on an unneeded part, and disappear. Somewhere right now a Folkes technician is on the phone with another Folkes technician, and neither of them is calling you. One star. And I want you to know that star cost me something. read more

Our AC stopped working and Folkes has no technician on call to come out and service it. We called over an hour ago and their answering service told us a dispatcher would call us back with a ETA of a technician to come out tonight. After 40 minutes and no call, I called again and got through to someone at Folkes. They said the answering service was incorrect and that no one would be available to service our AC. We bought this brand new AC system from Folkes two years ago and we also have and pay for an annual service maintenance contract with Folkes. And yet they cannot get someone to provide service to us when we most need it. Disappointed doesn't quite express how we feel. The most they could say tonight was that a dispatcher would call us in the morning to inform us if/when a technician can come out. This is not how to treat a loyal customer who spent a lot money and purchased a new system. read more

They sent an email saying a technician would come gor a service appointment, but the never showed up and never called to say they were not coming. It is SO disrespectful to leave a regular customer waiting ALL DAY as if they think thier customers do not have work and other obligations. My husband called and left messages THREE TIMES during the day and no one ever called back. read more

I am happy to add an honest review of an employee from Folkes Home Services. Last year I purchased an annual maintenance contract from Folkes. Today, Vesh came to inspect the plumbing in my home according to my contract. I feel his inspection was very thorough. He checked every area that could possibly have a plumbing problem. He graciously answered all my questions. His work ethic is commendable. I am relieved to know that at the moment there is no immediate problem here. I wouldn't hesitate to have Vesh do any plumbing repair here. He is accomplished, personable and respectful of your home. He even put on those paper booties over his shoes so as not to track anything into my home. Much appreciated. read more

Crooks, charged me for a new system that I never needed and they never return any of my calls

I'm leaving a review here as I cannot get Folkes to close out a permit on my job after two years. This has impacted my ability to sell my home and funds are being withheld. Melissa continues to be non responsive. I'm at a loss. Extremely disappointed with this treatment after being a loyal customer and spending 20k with these Folkes. Be careful before working with them read more

I rarely write reviews, but my experience with this company has been so consistently unacceptable that I feel obligated to warn others. In March 2025, we had an issue with our boiler system and called Folks Home Services of Poughkeepsie, NY. What should have been a straightforward repair turned into a 5-6 day ordeal. During that time, one of their technicians either rewired something incorrectly or outright damaged the control "brain" of our boiler. Instead of taking responsibility and fixing the issue properly, we were met with delays, confusion, and poor communication. Eventually, a master technician and a manager came out and performed what can only be described as a makeshift bypass just to get the system running. It never felt like a proper or professional fix--more like a temporary patch to close the job. Fast forward a year later, and we're dealing with another system failure--this time involving a bad valve. When we contacted them again, the technician who came out spent hours trying to figure out the wiring because of the previous work done by their own team. That alone raises serious concerns about the quality and documentation of their repairs. Then comes the worst part: after all of this--after the original damage was caused by their technician--they quoted us nearly $2,900 for repairs. No accountability. No acknowledgment of their prior mistake. Just an estimate that feels completely unreasonable for the work being proposed. Customer service has been just as bad as the technical work. Communication is defensive, dismissive, and at times outright disrespectful. When I spoke with management, the tone felt confrontational and more focused on deflecting responsibility than resolving the issue. Even more concerning, during our initial experience, one of their employees was verbally aggressive toward my wife. That should never happen under any circumstances. Between the poor workmanship, lack of accountability, inflated pricing, and unprofessional behavior, this has been one of the worst experiences I've ever had with a home service company. I strongly recommend others proceed with caution and consider alternative providers. read more

I was not prepared to replace my HVAC system, so when it suddenly stopped working and leaked through my basement ceiling, I was forced to replace it. I googled a few companies but Folkes Home Service has a same day service available and I was not charged for the appointment. Dillon was great, gave me the news that I did not want to hear but I made the decision to have Folkes replace the unit and the compressor. The next week I had service trucks at my home. About 9 hours later I had a fully running HVAC system. Matt was great and the electricians were great. Very happy with the service. read more

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Shareef S. Professional knowledgeable. Came to my house and did a valve replacement on my boiler. Excellent work. read more

Great service and knowledgeable. I had my furnace replaced, very professional. Work was completed on time and within estimated costs

Had a clog drain and Dan arrived on time as promised and cleared our problem efficiently and left everything neat and clean...very nice and pleasant technician read more

This isn't going to be a customer review, but a review from a former employee who has seen the worst of this company. The company was way better ran/managed before the big buyout. Of course there were still issues and rough patches, but nothing like the clown show being ran now. Outside of 1 or 2 individuals upper management is a joke as most people are afraid to speak up and against things because the "general manager" is constantly going on power trips firing people left and right and commanding people like a drill sergeant. The office is a non stop gossip space with everybody often sharing your personal business, plotting on who will be let go next or just talking about irrelevant/unrelated topics having absolutely nothing to do with work. If you have any issues bite your tongue and suck it up because nothing will be done and nobody actually cares. HR is non existent here as well why is that you ask? Your guess is as good as mine. It's a lot of backdoor and shady business that goes on here and it all reflects in how employees act and talk about working here. The morale is on the floor. Nobody truly enjoys working here most of us simply come in to collect a check and that is it. Most of them bite their tongue when dealing with the office, management and upper management because they don't find it worth the headache. In fact the best thing about working here were the guys that are out in the field they are all great. One of the only reasons that kept me working here for the time being. This place is fine if you're looking for a temporary pit stop to get your feet wet, but you will lose your mind staying here long term. Proceed with extreme caution for anyone looking to apply. read more

Dan did an excellent job resolving our sewer backup. He was courteous, professional, and extremely thorough. His communication was clear every step of the way, and his pricing was fair. I would absolutely recommend him to anyone in need of plumbing services. read more

This review is to revise my original 5* Google review which was based solely on the completed job and the plumber who completed the job. I needed a toilet repair. I purchased the necessary parts and called Folkes Home Services. I have had them service things in the past and the mechanics have done their jobs satisfactorily. I initially wrote a positive review based only on the plumber who repaired my toilet. Later, I reviewed the bill. The bill was basic not detailed. I called to find out why so high and was told it is what they charge for this type of repair. I must say that I feel the bill for coming to the house, installing MY parts, installing a connector hose (THEIR part), about an hour here, and flushing to see that it worked should not have been $380 . I'm told the dispatch fee is $89, plus I have a maintenance contract which apparently doesn't cover this. I did get a $38 discount which was 10% of the bill as I had a $40 coupon. So, in writing a fair review for you, the public, I hope you'll be aware that the fees charged seem very high and you might not need a maintenance contract. Please, read it over carefully before paying for it. read more

Matthew S was outstanding! Friendly and oh so helpful. He did a great job. I really hope when it is time for a cleaning next year it will be he who comes back again. You have a great employee with Matthew! read more

This place is such a ripoff. I called them at 3:30 on a Friday. They said they could send someone out, then cancelled and put me on for the next day and said it would be 8am. Guy shows up at 10. Then I get charged close to $500 for a clean out that took them 5 minutes. Use your local plumber and avoid these guys like the plague. I'll never use again. The guy who showed up was great- so no ding on the service, just on the pricing, which he had no control over. read more

We called for emergency heat service during below-zero temperatures. A technician came Tuesday, removed a part from our boiler, took a $700 deposit, and promised to return by Wednesday or Thursday. Wednesday, Thursday, and Friday we called multiple times and never received a single call back. No updates. No technician. Nothing. Our pipes froze before Friday, and we had to go out twice to buy heaters and multiple propane tanks just to unfreeze them and prevent them from bursting. I have a child under two in the home and the house was freezing. Another HVAC company came out the same day we called and fixed the issue--before this company even followed through on their promises. They still have not returned the $700 for work that was never completed. Taking a deposit, removing a part, and ghosting a customer during an emergency is unacceptable. Do not use this company--especially if you have young children or require emergency services. read more

Three strikes and you're out. Have really tried to give these guys a shot. 1) Was having an issue with my furnace and full stop these guys had no idea how to fix it. Had to use a different vendor. 2) Had these guys inspect my plumbing -- they tried to push literally $10's of thousand of unnecessary upsells on them 3) Asked them to do a super simple job -- fix a leak and add a spigot. After waiting three weeks for my appointment, taking the day off to wait for the plumber, they cancelled my appointment because I didn't call back the dispatcher within 15 minutes of them calling me to confirm (it took me a whopping 50 minutes) Trash company, buyer beware. read more

Folkes was able to come out and handle a major plumbing issue quickly. They charged a reasonable service charge and I found their team to be incredibly honest, trustworthy, and empathetic to the situation. Will definitely use them again! read more

I had someone come out to check out my water softener. He told me that it would have to be replaced and the cost would be $5400. We've only had it for about seven years. The company was FOLKES. I decided to get a second opinion I called ideal water and he said that my water softener is in perfect condition and he charged me $135 to check it and make sure everything was working correctly. He said there is nothing wrong with my water softener. I am appalled at FOLKES. They wanted to take advantage of me and I will never call them again. read more

We have had nothing but disasters with this company. Surprised they are even 3 star! When they installed the AC, they placed a duct right next to the reurn. they placed ducts not where customary but rather where it was easy for them. they left my ceiling a patchwork of grilles. I was stupid - I signed a service contract with them. A month ago I needed service and and the besy they could give me was more than two weeks out. Two days before the service they called and said they had to reschedule! This was a Thursday and they offered a weekend at additional cost. I was charged $135 with the problem not fixed and technician's suggestion that I should put in a new system. Run from this company! Ken T. read more

FOLKES installed a new A/C system. When they left (around 6 pm), they told me that everything was running smoothly. Hours later, the indoor temperature was still 86. I called FOLKES. I explained that the air pressure coming from the vents felt weak and that the air was not cold. It felt like how air from a fan feels. I was not only told that this was typical, but that I should just be patient. I texted, left vm, and after 9pm, got the manager, Ann Marie on the phone. She assured me that there was nothing wrong with the system. She said that tests that were run while the workers were at my house proved that it was running efficiently. As I continued to sweat, I asked for a small window unit just for overnight for my bedroom. She told me that she couldn't make any promises. I never got one. Everyone I was in contact with said that they could get someone out to me in the morning. By noon, I hadn't heard from them (clearly wasn't a priority), so, once again, I had to remind them of their promise to send someone over.No response from FOLKES until after 2 when they said they'll "reach out" to see if they can get a tech. The timing seems coincidental...it was right after I had posted a video review on the internet (thank you, social media) about their failure to do their job. Of course, I still haven't heard anything. There were other issues that I don't have room to write about, but it's the poor customer service piece that I am most disappointed in. How can FOLKES just drop a customer when they are telling you that the system has failed?! How can you gaslight a customer when you are not physically in the home and the customer is? So what made them change their mind? Nobody believed me last night but now they do? Ann Marie, you said that my A/C was working great and that I just needed to be patient. How long does it take for a brand new condenser to cool 700 square feet? It's been 21 hours and I'm still sweating. But what do **I** know? I'm just the paying customer. I heard that Folkes used to be a family business until the owner died...then the dynamics changed and it became a greedy corporation (Apex). I will consider updating this review if they make things right. But this is my first experience with them and I am NOT impressed... read more

Love these guys. We've called them three times for different issues and they are always prompt, professional, and most importantly: productive. The different techs we've worked with have always been the nicest people, taking great care to explain the issue and how to fix it. At this point, there's never a question who we'll call - it will always be Folkes. read more

Very disappointed with Folkes' disrespect and lying. We had a serious heating problem with a handicapped individual at our house in winter. Called to schedule an appointment, was told 8 AM - 12 PM window. No calls, nobody showed up. We called their office, was told that someone was going to call within the next 1 1/2 hours. Now, next day, still no call. Would advise others to be very careful about potentially using them as this is a recurrent problem based on our and other people's experience. This was potentially a health issue and we were clearly ignored. read more

I recently upgraded my baseboard electric heat with a Mitsubishi Mini Split system. I had 3 estimates done and selected Folkes to complete the project. From calling to arrange for the estimate, through the detailed interaction with the salesman, Billy, to the installation day (just a couple of days later), it was seamless. My decision to have this work done by Folkes was supported by the knowledgeable, professional, personable, and detailed estimate. Making a significant financial decision can be intimidating, all of the estimates were comparable in cost. Two main reasons steered my choice; a friend's recommendation who had Mini Splits installed by Folkes in 2019, and the Folkes labor warranty. 5 years far exceeds the competition. While no one wants to consider any issues occurring, it is reassuring that they stand by their product and service. I apologize for not remembering everyone's name (the electrical force), but I truly appreciate the timely, neat, and efficient teamwork ( even with my interruptions to ask questions). Nick and Matt are a terrific team. They did what they said they would do, when they said they would do it, and how they said they would do it. Their work was neat, respectful, and skilled. Nick's knowledge base of his trade is impressive. Both of them instilled great confidence and are excellent representatives for the company. I felt comfortable asking questions and recommendations. The weather was not our friend during the install, way below freezing temps and snow did not deter a single step. The best indicator of future experience is past experience, so I will be entering a maintenance agreement to keep my system running smooth! read more

I had my boiler replaced by Folkes Home Service - the Techs were: James Niggl Kenny Perkins Rikky Simmonds I was deeply impressed by the outstanding professionalism and knowledgeable service provided. This included the initial visit by: Billy Wazewski to set up the replacement / create the contract. Overall I was extremely impressed from start to finish with the entire job. I've used Folkes in the past, and will continue to use them. My family and I were all very happy to have chosen them for the second time to support our needs. Thank you! A very satisfied customer. read more

Boiler replacement. First day, inspection and quote. 2nd day, removal of old boiler and installation of New, more efficient system. 3rd day, living in total bliss! read more

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I've used Folkes Home Services in the past happily. The installation team I was sent for this job , Mike and Fred were excellent. It truly exceeded my expectations. They were so pleasant and polite and showed a thorough respect of my home. Most importantly however, was how precise the work was done. I thought attention to detail was a strong point of service. To also note, my questions were answered with what I could definitely tell was knowledge. Finally, I will add, that my home was left in a clean manner which I did also appreciate. It was very apparent they cared about customer satisfaction. read more

If your A/C can be fixed same day with parts on the truck this company is OK. If they have to order parts , don't hold your breath. They will let you hang and not communicate with you as to the status of your service. The following is a explanation of my rating. I had used Folkes prior to my second request for service. They were quick and made the repair the "same" day. My second request for A/C service was a complete disappointment. Granted, they responded quickly and diagnosed the problem. The tech said parts were needed: blower motor and controller and would take 3 to 5 business days to get the parts. I was fine with that. From here , things went downhill. After not hearing from Folkes after 10 business days I called their office. Was told, the parts were still not in. Asked as to when they would be in only to be told " when they get here we will call you and schedule an appointment ". After 20 business days I called again. Was told that the parts were still not in. Asked to speak to the service manager. He was not available , but would call the next day, which he did. Excuses as to why they didn't have the parts from no one followed up, to the parts are on back order. He would call me back same or next day to give me a status update. No one called. At this point I had had it. I called and told him he was fired and refund the monies we had paid for a deposit. The monies were refunded quickly. I found another company that responded to my service request the same day. They diagnosed the complaint, ordered the parts, called me 2 days later that the parts were in. Next day had the unit up and running properly. All this in 3 business days. Plus their office was in constant touch with me as to the status of the parts order and installation. Further, the cost of the repair by the second company was one third the estimate given by Folkes. Will never recommend Folkes for A/C repairs. read more

Folkes -- will do great service on their (first) visit. HOWEVER-- the second and 3rd visit everything needs to be replaced. DON'T TRUST THEM GET A SECOND OPINION.. They literally had me buying a new furance or very expensive parts... I called another company and got a second opinion.. All Seasons to inspect the poor work and service contract by Folkes.. Nothing was wrong with the furnace except for the Folkes service.... Showed up 11 hours later after a tech serviced my furance poorly. The tech claimed many parts were broken and needed reapir.... Beware of this comapny... Never leave them alone with your furance. Literally- they will take good parts out and put bad ones in... BEWARE of Folkes Heating & Cooling. Service Tech Dan came to my home and charged me just under $250.00 dollars for a yearly service on my furnace on November 25, 2020 the Tech didn't put the furnace (stack pipe) back properly the pipe wasn't even screwed in and was hanging upon his return. Dan also hit my relay switch (10 times) to make sure the reset button "didn't have a short" (you should never do this) google this procedure, never hit this switch more than 2 times unless you want to break parts for money and create service calls. I was told the thermostat was broken today after the furnace had an small explosion last night and Folkes furance repair never showed up for emergency service called in at 3:30am. When they did arrive--11 hours later---Folkes sent the same tech back after I told them to send someone else.... Thats a bad sign.. Folkes wanted to cover their tracks... Dan forced fuel into my furnace by doing 10 resets... The furnace had air (sucked) back into the system because the stack pipe wasn't secured properly with screws.... Pictures showing the hole left and pictures of the new screws after the Nov 25th appointment. Folkes will never back their work or service contract because they come to our homes to break the parts and sell us a new furance...The Folkes Heating & Cooling owner told me-- we don't need (you) we have 2000 other customers.. Let me add-- they won't take calls and still continue to hang-up. My yearly service maintenance was $250.00 dollars. Let me add thats 125 dollars more than any other company.. Its not really a contract-- its what they charge for the yearly cleaning. Folkes will never honor the contract. Dan wanted to replace the oil pump $500.00, relay switch $495, thermostat repair $300 beside payment for today's service call which I refused to pay for....Besides on November 25, 2020 the furance was inspected and serviced every part... But-- my furance--just happened to have a (small explosion) from poor service. Bottom-line---Folkes Heating and Cooling wanted me to buy a new furance.... When- I called and asked for a copy of my contract-- The office girl (Wanda) sends me a new copy with just lines as signatures. I originally signed this agreement electronically.. The agreement is double typed so you have no idea what's covered.. Folkes told me 15% off repairs they didn't even honor anything they stated was in the service contract.... Today is Dec 3, 2020. I CALLED them at 3:30 am no tech ever came.. I asked to have a different tech-- to receive a fresh opinion--they agreed but than sent Dan back to my home to try to convince me to buy new replacement parts or a new furance.... Trying to convince me-- how honest he is... My tech was Dan Bien-Aime. He showed up 12pm and never even signed the service ticket. His boss was in a his wireless ear piece coaching him through the service and my anger... I would never do business with FOLKES HEATING again.. Not because the tech, is a born liar, because the owner was disrespectful and has no communication skills... The whole experience just a nightmare. Folkes has poor customer service and the owner has no class, besides being a rude narcissistic (animal) on the phone... Did--- I raise my voice-- (yes-- I did)-- but don't disrespect (me)-- when I'm the customer and your ripping me off..The only discount-- I asked for was my money back-- for the service contract.. The owner of Folkes Heating & Cooling----will never back his service contract or work or lack of it.... . FOLKES HEATING & COOLING HAS a service agreement that's better to wipe "pooh" with...... I asked Folkes Heating & Cooling tech to leave my home and take his bullshit with him. Dan is a createtive tech guy and will sell you the moon, with his polite deamor as he messes with your furance... I hired All Seasons Furance today to come and check my system.. They fixed the stack pipe and reset the thermostat-and found no other problems with the system.... Besides the system was full of air.. Never bled.. The stack pipe still wasn't fixed after Dan left.. I have before and after photos. Folkes Heating & Cooling scammers Buyer beware!!! Stand next to the service techs-- when they do a service call.... Terri Totally pissed from Lagrangeville!!!!! read more

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Disorganized and surprisingly unprofessional. Couldn't make an appointment because they lost the estimate I previously signed. I shouldn't have to work this hard to give you my business read more

I wish there was a ZERO rating possible. We got an estimate for central air 2 weeks ago and chose Folkes to do the work. At that time we were told it would be a week and the work would start. A week later... the day of the install... NO SHOW, NO CALL NADA. We finally called the office and was told no they would not be coming etc. ok... Gave them another chance... the following Monday the install manager comes and spends over an hour mapping out the job. At the end shakes our hand and says "this is def doable just gonna take a few more days than we thought Ull be hearing from me or my service manager in a day or 2 for finalization". 2 days later we call and had to leave a message. The SALESMAN calls us back to say "sorry they have informed me that they aren't doing this type of install right now but possibly in Sept"! So now we have already done all our financing thru Folkes with jt on our credit etc and now are going to have to try to find another company etc. Folkes did nothing but give us a runaround and WASTE OUR TIME. Granted we did get to invoke the part of our paperwork we signed that if they don't install when promised they give u a $500.00 check. Well thx Folkes for the $, but you STINK at customer service. When u do leave a message NO ONE calls u back. Most of the office staff is good but 1 In particular girl got a little upset when we told her that the managers suck at customer service but ‍call it like we see it. DO NOT USE. read more

Adrian the HVAC technician was OUTSTANDING, KNOWLEDGEABLE, INFORMATIVE and FRIENDLY. He was our Superman!! Our garbage disposal was clogged. He resolved the issue under 2hrs. The quality of his work is 2nd to none. Folkes Home Service you receive 2 thumbs up and have a lifelong customer. Well Done!! read more

I am a General Contractor in the Hudson Valley Region, NY EFG Cleaning and Restoration. I constantly use Folkes for all of my projects for Air Duct Cleaning to complete to complete Furnace Replacement. One of their estimators, Billy has been great and very competitive in all his pricing of projects for us. I would highly recommend them to any business or homeowner! Gene Gass read more

The entire company is a scam. I have a navien wall hung unit, I was charged $1690 to replace a part that a tech told us needed to be replaced as well as $119 for servicing the unit. After having the tech come back with the part he told me it can not be replaced and I need a new unit. They want to charge $9780 to replace a boiler that is under warranty. The boiler typically costs about $3000-$3500. I was told I would get the cost of boiler back after 12 weeks but labor would be $5000 to $6000. Now they are refusing to give me a refund for the maintenance and repair that was NOT PERFORMED, due to the boiler needing to be entirely replaced. We contacted them many times and they always promise to have a manager call back and never do. We keep reaching out to get a status of our refund but they keep pushing it off and passing along the message to another. When I did finally speak to a manager, who was extremely unprofessional, she told me they will not give us a refund because we are "not moving forward with them." We also spoke to a Tyler, who stated that if we cannot afford their labor rate that "we should find another company that would do it for cheaper." The experience we've had with this company has been an absolute nightmare and headache. Please if you need work done search for another company. One that treats its customers like actual people read more

The last service I had last summer was great, Danny was a great tech. This year is a totally different story. The service manager extremely rude, demeaning to me, insisted I needed another unit. Did not want to hear what I was saying. It also took many calls for an appointment, when finally someone called back I should have been made aware they do not carry the Freon needed any longer, and would not be able to recharge, if that was what was needed when asked about the system. They were unable to charge my system knowing it was old when appointment was made. I have a service contract that was purchased last year with Folkes under a different management. It is useless now, and they will not refund. May Dustin RIP. He would not be happy the way business is being ran now. If they want to keep customers, they need to be more customer friendly, and knowledgeable. I am very disappointed, have been a Folkes customer for many, many years. read more

2nd and last time I use them. Unprofessional (cant remember his name). Super expensive and $125 just to walk in the door and they dont put that towards any work you have done. Cleaned the soot out of the furnace and got soot footprints all over the floor, area rug and carpet leading to the oil tank. Black soot everywhere. His hands were LITERALLY BLACK, filthy. When he was done and was handing me the tablet to sign, I said feel free to wash your hands, sink is right there. He said no, thats ok. So everything he touched I had to clean his filth off of. THEN he had the AUDACITY to tell me that he wasnt going to be able to get a haircut and shave for his kids graduation that nite and that was only to work until 11. (Mind you, my appt window was between 8 & 12, he got here at 11). And thats MY fault how? Dude ya shoulda taken the day off! Also told me water heater was broke that I should replace it, I said no, he put (supposed) leaking pipe into a bucket and told me I'd need to empty it at least 2x a day. Its almost a week and there is NO water in it. I think they see a female and they just take advantage. I have pix if anyone is interested. read more

Always professional and quick to respond. I recently used them during 12/23. They provided good service and advice regarding my heating system. read more