Never again. They charged $700 to replace a valve in my gas boiler and now I am using double the gas than before and the system is now making weird noises it never made before. read more

This is going to be a bit long and the bottom line is that Folkes provided high quality FURNACE service before and after the buying decision was made, completed a complex install professionally and cheerfully, at a fair price. My cousin lives in Poughkeepsie and I help her with homeowner issues as they come up from Atlanta, Georgia. Since I am not onsite I have to depend on photos to understand problems. Folkes came out on a frigid day within hours of a 'no heat' call to determine the existing unit was irreparable due to a cracked heat exchange, plus other issues on a 30 year old furnace. After performing a sizing review, Stephen worked with us to get a new furnace within our budget. Due to the frigid weather, Stephen hand delivered and strategically placed several space heaters so we could avoid a pipe freeze under sinks. That was a relief! The installers showed up and within the day, disconnected, removed and installed a new Amana furnace. Everything was done in a professional and workmanlike manner, based on the photos I saw. The system performs flawlessly and my cousin really enjoys the new and easy to use thermostat. Great company and I have peace of mind. read more

They advertise 24hr emergency service. 3 phone calls and 15 hrs later someone finally showed up and instead of fixing the problem, they informed us that we needed to replace the wall unit which is only 9 yrs old. Needless to say, we will be looking at other companies read more

This company is a rip off. The installed hot eater tank 2 yrs ago and it no longer works. I called them to report issue and they (wanda and DJ) states its a 2 yr warranty only. However, their own receipt to me states its a 6 yr warranty for labor and 10 yr for workmanship. I called the hot water tank company and they said I have a 6 yr warranty as well. Folkes attempted to charge me 1338 up front although i have valid warranties. They even attempted to charge me an extra 150.00 for warranty processing. I asked if this policy of charging me upfront while under warranty is on website, on receipt, or posted anywhere. They said no....its just their policy. The tech was told to follow me upon leaving my house. This is very unprofessional and will cause legal issues for Folkes heating and plumbing. I encourage you all to beware. No charges are ever charged for valid full warranty or should be paid upfront prior to repairs being complete. The distributor also told me what im being told is ridiculous. DJ said I would have to pay 1338 upfront although under warranty and wait to be reimbursed in 4 to 8 wks. This is illegal and unethical. The claims dept of hot water tank states, all claims are processed in 3 days after receiving. . read more

Folkes Home Services - 2 yr old water tank leaking. Folkes Heating and Plumbing won't fix although under warranty. - Heating & Air Conditioning/HVAC Near Me - Fishkill, New York

I apologies in advance since my review will be long but it is only proper than I bring you along the journey I encountered working with Folks Home Services. Initially, I called Folkes Home Services in a panic. We had heating issues that were forcing a large portion of the heat to specific levels of my home and heating up rather quickly. They responded immediately to my calls (10:00pm at night) and the next morning dispatched Noah a technician who arrived at 8:00am Sharp. Noah did his diagnosis of the system and also provided us with options and quotes on replacing our system. We were hesitant to spend $15,000+ at the time and wanted to do our research by contacting multiple companies. With Hvac system installs, they are costly and require a long term investment with a company. A number of days passed and the issue we were previously having had happened again. i contacted Folkes Home Services who were extremely busy at the time and asked them to send a tech out because I wasn't ready for a new system. They were a bit backed up due to the weather and helped me determine one of my dampers were malfunctioning (which was installed less than 1 year ago) I decided it was time for a new system. Alicia quickly scheduled a install and had her team of 3 men come and do the install. The 3 man crew worked 13 hours on putting a system in and being as clean as possible about their work. When they were about to leave around 10:00pm, they mentioned to me that I need to call the office the next morning and they would due right by me but the system wasn't completed. I contacted the office on the next business day. I was told that all my dampers and control panel were fried. They were working the day before (minus one damper) but they suddenly were all malfunctioning. At this time the entire home was receiving the heat from both zone controls. I waited about 5-6 days till i was told there is an additional cost associated with completing the job. I finally agreed to pay the additional "discounted" price and have them come back to do the work. Once the crew came back, they ended up installing a bent ducting as shown in the photo below and the drain line above the electrical outlet. I was told theres nothing they can do and that I need new duct work. I posted a review from my unhappy experience and received an immediate call from Alicia. asked her to explain why I don't have the correct system installed and that I am stuck with 1 of my levels of my home (main level) receiving insufficient air flow. She mentioned that she would need to talk to the tech etc. Meanwhile there was no follow up after about 20 different calls to try and get in touch with them. It was not till my yelp review Linda responded too. This is where the desire to make it right started. Make a long story short, they sent the same install team out. After messing around in the attach and bringing a roll of tape, they thought they could adjust the dampers. When I asked the tech why they aren't fixing the bend in the duct work, the reply was, it requires more work. When I asked why this wasn't done right the 1st time, the tech told me " I USED WHAT I HAD ON THE TRUCK." That is what I was told after 31 hours of my time not including the calls I've made and the frustration i've had with the heating system not operating properly. FINALLY, after I called Alicia for the 100th time, I told her what her tech had mentioned. She then told me they would "make this right." Which they then sent out the team to put a new duct system in which was not properly installed the 1st time. (THIS SHOULD OF BEEN DONE RIGHT DAY 1) Heres what the takeaway should be: Every single person I've talked at Folkes Home Services, Jackie, Nicole, Cindy (i believe is her name), Linda and Alicia have been respectful and honest people BUT when it came down to the install, they "Used what was on the truck." That to me doesn't scream you have the best interest of the customer. I saw the reviews and went with my gut. When I requested to understand what type of compensation can be done due to the inconvenience and the sheer lack of care for installing the system the 1st time, my expectations were not met. It is not about the money but an apology falls on deaf ears. Do whats right the 1st time. We as customers deserve to be treated fairly. I trust that ownership takes this review and shares it with the team. Understand there is an area to do better and to take care of your customers better. Harness the culture that Folkes has had since the beginning of conception. We as customers rely on you for your expertise and your experience to keep our families safe and our homes comfortable. read more

Folkes Home Services - I'm not code inspector but installing a drain line on top of an electrical outlet WILL cause a fire if it leaks. Lack of care - Heating & Air Conditioning/HVAC Near Me - Fishkill, New York

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Left me hanging..... Left work to be home for an urgent service call / supposedly technician meeting me at my home. So far he's a no show. read more

DO NOT USE THIS COMPANY! They broke something on my boiler causing the heat to continuously run in one of my zones. When I called them back to fix it the tech told me it was nothing he did and something broke on its own and wanted to charge me $500 to fix it. And the tech even said the part is so cheap and it takes 5 mins to fix! I cannot believe in 2024 this is happening. read more

Unfortunately, I've paid thousands of dollars to this company with installing a new heating system and getting onto their plumbing membership program. Well, the actual workers are sometimes good at their job, it is the call center and the schedulers that give this company a terrible reputation. Annemarie, who is the call center manager is likely the issue. There have been multiple occasions when I have made an appointment and take a day off of work and wait around just to find out that there is no one coming. The way I find out that no one is coming? I make a call to ask where the worker is and it is then then I find out that no one is coming. They do not apologize, do not take responsibility and are quick to get you off the phone. I was told today by a woman Madelyn, if you cannot take the alternate appointment, you are welcome to work with another company. " I have memberships in two different areas of this company so if they are so easy to let go of long-standing customers, how are they gonna treat you before you realize what you're dealing with? I could not warn you enough to stay far far away from this company. Even if you talk to a manager, nothing changes. It is extremely disappointing and infuriating to lose so much money to a company that simply does not care about their customers. read more

We have had several issues recently, and today Dan and the team spent over 12 hours replacing our sewer main line, which involved removing a lot of the driveway. It was a big job. They were wonderful to work with and were very communicative and transparent with costs and recommendations. Folkes will be our go to in the future and we can't recommend them enough. Thank you! We also want to say that Rafael replaced a lot of piping several weeks ago and was wonderful. Thank you Rafael! We appreciate everyone's help to make our home workable again read more

Danny installed UV light protection in my system. This is the third time Danny has come on a service call to my home, and I must say he is definitely consistent. He has a very pleasant disposition, and is very knowledgeable about his craft. More so, he took the time to patiently explain everything! All the work that was done, expressed his concerns, and was honest about what wasn't needed and what was. He is the reason I decided to have the UV light installed. Thanks again Danny. read more

WE are currently suffering with over 100 degrees weather with extremely high humidity, and our central air conditioning has stopped working. My wife has survived Pancreatic cancer and is 100 % disabled. I am a COPD patient...... that means I cannot breath in such weather, I'll just die. Last Saturday morning (7am) we put in an urgent request to Folkes Hime Services for a repair man, Folkes demanded for a $700deposit and promised to send a repair man ASAP. The Repairman arrived but claimed he had no supplies available, he left and never returned (The easiest 700 dollars ever). Today is Monday AFTERNOON, July 25th and we still haven't seen the repairman. They (Folkes) know this is a LIFE and DEATH medical emergency and still, with $700 in their pocket, will not gives us a time or date to repair our AC. Obviously Folkes ranks their customers, not as advertised, but by potential sales instead. We have a small house and that is of no import to folkes. Small comes last, even with a deposit of $700. Like the recent Bottini and Central Hudson cases, it seems as though only the Dutchess County Comptroller will be able to sort this out before lives are lost. read more

I had service this week for my air conditioning units. It was a the worst service i have ever had. The techs did not clean my condensers. They didn't replace my old filters. When I asked about the filters I was told they were clean. I called to speak to a manager and still haven't received a call back. Poor service and Poor Customer Service. I will never use Folkes Home Services again. read more

Wow! Two employees (Jon and Guy) from Folkes Home Services came to my house today to service and inspect my water purification system and water softener. Guy and Jon were AMAZING!! I found them to be honest, professional, and thorough. They were also considerate, patient and knowledgeable in answering ALL of my questions. They are a perfect example of integrity which unfortunately is too uncommon these days. In addition, they showed me how to change my own UV bulb (saving me money). Guy even took the time to call a plumbing supply store nearby for availability and price. I was so pleased and satisfied after they left, I couldn't wait to call the manager of the plumbing department (Joe) to express my gratitude. Joe was just as kind and helpful as his employees. If anyone needs a plumbing service, I would STRONGLY recommend Guy and Jon from Folkes. I will definitely be calling them again for any of my future plumbing needs! read more

The service tech was supposed to arrive between 8:00 and 10:00 am. At 10:00 am, we called Folks to find out where the tech was. We were told there was a staff meeting that morning and he wold be a few minutes late. He arrived at 11:05 am. No one contacted us to let us know about the meeting or give us the opportunity to reschedule the appointment. Every person we spoke to made excuses as why the tech was going to be late. We asked to speak with a supervisor and were told he was working in the field but he would be sent an email asking him to contact us. It has been more than 24 hours since our call and we have not received the estimate we requested or a call back from the supervisor. Highly unprofessional staff. read more

I Called after broken pipe and they came out ASAP- recommended First Response to come and remove ceilings- and they were there in an hour! Once pipes were visible Folkes repaired them and their HVAC got boiler running - Rafael,zack,and Chris did amazing work under dire circumstances,and stayed into the night to get the job done!! The fees were very fair and reasonable and I'll never use anyone else again! Ps- the office staff are great too!!! Thanks read more

Folkes - Not a great Plumber. Last year we hired Folkes Home Services to replace our hot water baseboard radiators. It was an awful experience. Not because of the price, but because they did a shoddy job. They had to come back to correct the most visible problems but that's not the worst of it. Along with winter came the banging and popping noises we originally hired them to correct. We put up with it but you can imagine how difficult it is to sleep. (FYI They also broke our toilet seat and scratched our media cabinet.) So, after being paid in full before we became fully aware of the problems, and after several emails and phone calls to them, nothing is happening. You would think they would at least offer a partial refund. read more

Our central air compressor broke down and I called them at 9am on a weekend and they were extremely helpful on the phone Margaret who answered the phone kept me up to speed during the day on the progress of when and if they would be available to come for same day service and they were , she also called me when they were leaving the job before mine and were on their way to my house. Margaret was a sweetheart on the phone and extremely helpful and friendly - give her a raise!!! Fairly priced and very friendly works came out and fixed the problem rapidly I would most definitely call them and recommend them in the future to everyone read more

Very untrustworthy and dishonest. This is the second time I've used them and will never use them again. First time was for a clogged drain which ended up costing me close to $2000 because the tech Tyler didn't know what he was doing And said there was no trap when there was. We found the trap for him! Most recent was for a gas furnace not heating above 55 degrees. Tony their tech told us we had a cracked heat exchange and he was condemning the unit! We were told it would cost approx. $5000 to replace the part, or $10,000.00 for a new furnace!!!!! The unit is only 10 years old so we called another very reputable honest tech and he told us the unit was fine, no crack not even any rust. It just needed a little cleaning to remove some cob webs from the flame area!!!!! read more

BEWARE of Folkes Heating & Cooling. Service Tech Dan came to my home and charged me $250.00 for a yearly service on my furnace on November 25, 2020 the Tech didn't put the furnace (stack pipe) back properly the pipe wasn't even screwed in and was hanging upon his return. Dan also hit my relay switch (10 times) to make sure the reset button "didn't have a short" (you should never do this) google this procedure, never hit this switch more than 2 times unless you want to break parts for money and create service calls. I was told the thermostat was broken today after the furnace had an small explosion last night and Folkes furance repair never showed up for emergency service at 3:30am. When they did arrive--11 hours later---Folkes sent the same tech back after I told them to send someone else.... Thats a bad sign.. Folkes wanted to cover their tracks... Dan forced fuel into my furnace by doing 10 resets... The furnace had air (sucked) back into the system because the stack pipe wasn't secured properly with screws.... Folkes will never back their work or service contract because they come to our homes to break the parts and sell us a new furance...The Folkes Heating & Cooling owner told me-- we don't need (you) we have 2000 other customers.. My yearly service maintenance was $250.00 dollars. Let me add thats 125 dollars more than any other company.. Dan wanted to replace the oil pump $500.00, thermostat repair $300 beside payment for today's service call which I refused to pay for....Besides on November 25, 2020 the furance was inspected and serviced every part... But-- my furance--just happened to have a (small explosion) from poor service. Bottom-line---Folkes Heating and Cooling wanted me to buy a new furance.... When- I called and asked for a copy-- The office girl (Wanda) sends me a new copy with just lines as signatures. I originally signed this agreement electronically.. The agreement is double typed so you have no idea what's covered.. Folkes told me 15% off repairs they didn't even honor anything they stated was in the service contract.... Today is Dec 3, 2020. I CALLED them at 3:30 am no tech ever came.. I asked to have a different tech-- to receive a fresh opinion--they agreed but than sent Dan back to my home to try to convince me to buy new replacement parts or a new furance.... Trying to convince me-- how honest he is... My tech was Dan Bien-Aime. He showed up 12am and never even signed the service ticket. His boss was in a his wireless ear piece coaching him through the service and my anger... I would never do business with FOLKES HEATING again.. Not because the tech, made is a born liar, because the owner was disrespectful and has no communication skills... The whole experience just a nightmare. Folkes has poor customer service and the owner has no class, besides being a rude narcissistic (animal) on the phone... Did--- I raise my voice-- (yes-- I did)-- but don't disrespect (me)-- when I'm the customer and your ripping me off.. Women aren't fools and we know a con-artist-- when their in front of us.. The owner of Folkes Heating & Cooling----will never back his service contract or work or lack of it.... . FOLKES HEATING & COOLING HAS a service agreement that's better to wipe "pooh" with...... I asked Folkes Heating & Cooling tech to leave my home and take his bullshit with him. Dan is a createtive tech guy and will sell you the moon, with his polite deamor as he messes with your furance... I hired All Seasons Furance today to come and check my system.. They fixed the stack pipe and reset the thermostat-and found no other problems with the system.... Besides the system was full of air.. Never bled.. The stack pipe still wasn't fixed after Dan left.. I have before and after photos. Folkes Heating & Cooling scammers Buyer beware!!! Stand next to the service techs-- when they do a service call.... Watch a YouTube video before these techs service your furnace and take "good parts" out of a working system. I'm so disappointed . I also have contacted my former employer-- NYS to investigate this company.. I'm also-- speaking to a attorney and gathering other people- I'm finding on the internet... Terri Totally pissed from Lagrangeville!!!!! read more

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Love to communication around appts and even being able to track the tech on a map to see when he will get here. Great work.

Chris from Folkes was just here to replace a broken zone valve. Extremely courteous and efficient. Also, when a tech is on the way, Folkes texts you a picture of the tech and a link to track how far away they are. We've only had good experiences with them. Highly recommend!! read more

Back in October of 2018 we had an Central air and heat pump system installed in our home by Folkes. Their Salesman came to our house, explained the system he was allegedly installing our in home. Specifically discussing the 'energy efficiency' of it and how it all worked. The install went ok. There was a few scratches made in the crown moudling, they even dropped their drill and put a hole in my floor. I texted Their salesman about it but ended up just letting it go. Later during the summer of 2019 I recalled how The salesman discussing how the system would work, that it would throttle up and throttle down depending on how hot it was in the house. While the machine may stay on longer it helps to maintain even cooling in the house but that's not what I heard or saw the system doing. As time went by I was listening more to the system and Began to realize that the system was full on or full off- not anything that we were told or described. Plus, the system was entirely unbalanced, 70 degrees upstairs and 80 downstairs, hardly comfortable. I eventually called and had someone come out and service the system and also told them my concerns regarding what I was told was install and what I had. The tech came out and said well that's not what you have. I then went on to say the name of the person who sold us the system and the young tech responded with 'Well there's a reason why he's no longer working here.' Once again, confused I call a friend who works at a competitor HVAC company and told him the story I just describe. Before I even finish the story- it said 'lemme guess the guy who sold this to you is named, (named withheld).' What I then come to learn is that this particular person is known for this type of sales tactic and has work at just about every local HVAC company in the Hudson Valley and a lot of people have unfortunately fallen for this nonsense. So I called, I spoke with one of the owners either DJ or Dustin. At first he attempted to offer me a free service contract which I believe, if memory serves me right about 200 dollars. I told him I had to think about it and I would get back to him. I called back sometime later and asked to speak with him. Each time I was met with different issues. He was with a customer, on the phone, not in the office, he would call me back. Over the summer of 2020 I called every so often, giving more than ample time for someone to get back to me and no one did. What I wanted was for them to come out, see the system and suggest a fix. Considering they are th experts they should suggest or at least have an idea of what to do in order to at least make the downstairs more comfortable. But as I expected, no one called back. It's been 6 months at this point and the fact that they wouldn't want to make this right baffles me. I've waited to post this hoping that we could come to a mutual agreement on what we could do in order to rectify the situation, however that's yet to occur. If you need a central air system, my suggestion is look elsewhere. read more

bobby mcdevitt from folkes home sedvices. he's a true proffesional. i reached out to 9 different plumbers on a saturday. all say 24/7 but no one but folkes acommodated me. they sent bobby and he was literally at my home within 15 minutes. he unclogged my bathroom sink within 23 minutes. i would recommend him to any and everyone. he is proffesional, respectful, and a true gentleman. we need more people loke him in every workplace. thank you and god bless you!!!!! read more

I paid in advance for a service call to prep my furnace for the winter - I called as advised by the technician for a service call and the scheduler wanted to give me an appointment 6 weeks from now. That is not good customer service - They didn't wait 6 weeks to take my advance payment. read more

I had my air conditioner unit replaced by a wonderful technician - Jermaine. He was prompt, polite and professional. It was a big job and he never stopped working! I couldn't ask for more. Thank you, Folkes! read more

The best HVAC Company in the Hudson Valley! We had them install units into both of our homes and they are the best. They arrived on time with a team that quickly got right to work. They were efficient and professional. We have had them back to service and again the same great service. Highly recommend them for any of your HVAC needs! read more

From making our initial appointment for service to completion, it was a great experience. The lead technician Danny Bein-Aime was extremely knowledgeable, experienced and courteous as was the other tech. Folkes honored all their on line coupons, which made the repairs and services provided affordable. Their truck was well stocked so that all the repairs were done the same day! I would highly recommend you contact Folkes before winter sets in. read more

Brother in law was just told there was a bent pipe and a clog that would cost 5,000 to fix. My boyfriend just went over there and they found the clog in an elbow pipe in the basement. Some egg shells and a little grease from the garbage disposal. All fixed. Beware people!!! read more

Wish I didn't have to give them any stars! Thieves! They don't charge a consultation fee, ha, they charge a diagnostic fee! Please, worst experience ever! Stay Away! No one said it was an emergency, and no one disclosed the fee when speaking to me. No one said free either. If you were a legit company all of this could have been avoided. Greed and lies combined with a great deal of assumption on your part is one of a list of reasons why you are one of the worst companies I've dealt with. In the future, before you assume I wanted free work you should have had a discussion with me. Everyone deserves payment. When service is provided. No service was provided, but payment was expected. You spend more time defending this post them you did discussing my plumbing when I called. It hurts to get s bad review, but stealing doesn't bother you. read more

We called Folkes to get a second opinion after being without heat for a month as our propane furnace kept turning itself off. Strangely, no technicians could figure out the great mystery of why this was happening. This experience with Folkes has turned out to be just as bad as the "first opinion". On the plus side, my husband called them in the morning and a technician - "Dan" -- Arrived shortly after noon. Dan, while subtly trashing the first company that came out, was pleasant and explained to my husband what the first company did wrong. "They didn't need to replace these two parts," said Dan, adding, "They didn't do the propane conversion right. Folkes would NEVER do this kind of (poor) work." Sounds like Dan knows what he's doing, right? Maybe Dan can solve the problem and save us some money. WRONG. He then explained almost instantly, that the issue was our heat exchanger. But didn't we just want to have a brand new furnace installed? No, we didn't. Our furnace is six years old. "Well," said Dan. "It's gunna take two weeks to get the part." Fine, we said. We'll continue with our space heaters. Dan shows up to replace the heat exchanger excactly two weeks later. After working on the furnace for awhile, he comes to talk to us. He explains that N&S Supply only sent the PRIMARY heat exchanger. There's a SECONDARY heat exchanger that he doesn't have. He doesn't know why N&S didn't send it. And the quote on the job just covered the PRIMARY heat exchanger -- $2600. AW, shucks, Dan. You never mentioned any of this two weeks ago. You said "heat exchanger". No mention of two parts. Again, Dan asked if we were sure we didn't just want to replace the entire unit? You know, pay Folkes between $8500 and $10K for a new furnace? No! "It'll take another week to get that SECONDARY heat exchanger," says Dan the Con Artist. Hmmm, this part only takes a week. I want to shelve this company because I am betting that the seconday heat exchanger still won't solve the problem, according to Dan. Dan left our furnace all taken apart, nuts and bolts everywhere. I'll tell you one thing: if we end up needing an entirely new furnace, Folkes isn't doing the job. AVOID THIS COMPANY if you don't want to get ripped off. read more

Tonight will mark the fifth time the brand new furnace folkes heating installed back in October has stopped working. Tonight is also the coldest night of the season. I have had nothing but headaches since this two day project that took 5 weeks to compete began. I sincerely regret my decision to use folkes heating and would caution anyone to who is thinking about using folkes to reconsider. read more

I had this service for 20 years and it has completely gone down hill. They have consistently cancelled appointments last minute. Most recently they dis an ac service which required a minor Freon charge but indicated they did not have the Freon. I was told to call the office and it would be taking care of. When I called that said they didn't have the Freon. I asked to speak to a manger and he was not a avaiable but would call back. No call back. I left two more messages, no call back. Want good is a maintenance agreement if the problem isn't fixed. I have decided to move onto a more professionally company. read more

I have nothing but great things to say about our first experience today with FOLKES. Plumbers Chris and Shane showed up after we had been out of water in 3 bathrooms, kitchen, all of the sinks. We called TWebber, who we have used in the past and they could not furnish a plumber until the next day. We have 3 adults and 3 small children, we don't have that kind of time. We had a good experience with Linda and Margaret on the phone, they were responsive and sent the plumbers same day. They took really great care of us, were caring, friendly and even went out of their way when they did not have to. We will never use TWEBBER after this great experience. Will update once they finish the rest of the services we ended up having scheduled. Upon first impression, we were extremely impressed. We cancelled our appointment with TWEBBER. read more

On 7/2/17 I called Folkes for my central AC unit making a strange noise. I was told a tech wouldn't be out until the next day. Next day came was told tech be out between 12 and 3 3pm came rec'd another call would be after 3 pm OK yes it was a holiday weekend I can let that slide But my hard start capacitor was fried. I was charged $319 for that part which by my warranty company the part only cost $ 3.48 Folkes is a BIG rip off. I would NEVER recommend them. I was a former customer but no more. When I called the office I was told that was how much the part cost What a lie BIG RIP OFF Dee R read more

I had these guys install a new evaporator coil to my existing central AC unit. They did exactly what they said they were going to do, for the price they quoted me in exactly the time they said it would take. Excellent company. Fantastic business and work ethic. The technician Greg was extremely knowledgeable and polite as was his helper Noah. The customer rep Linda was a pleasure to deal with. I can't recommend this company highly enough. They stand behind their work which is something that is very rare today. 100% recommend! read more

I have a service contract with them...turns out it's more a wall hanging than anything useful. Last year they started off fine, but I'm told the co may have recently changed owners--SOMETHING'S DIFFERENT. A part that was quoted me as $40 becomes a $200 part from Folkes, (what happened to the15% discount, guys?) because "it's THEIR part" (?!) Have never used the service contract, so they're ahead already. Tech rude to the point of being argumentative, office guy can't explain 500% markup on capacitator(which, btw, Folkes installed last Sept, but they say now no warrantee), says he has no information on that, though I gave him invoice number. Unhappy that they went from a great customer service co to what they've become. You guys changed. Keep the remainder of what must be laughingly called the "customer service contract" I won't be using it read more

The big stump technician charged us over 300 dollars for a 60 dollar part which I looked up while he went out to his van I got the part number off the part and the make exactly. I understand supply and demand and overhead and all that but I felt so ripped off and he was rude spoke to me like he knew me for years saying the part is somewhere around 300 I'm telling you right now. Piece of garbage. I had to pay that because it was 10 at night on a very cold January day. He tried putting his folks sticker on the furnace and I ripped it off. Their even try to give me a calendar and pen. I will never do anything with folkes. read more

Alex and Mike were great very professional. Definitely will call for more services and recommend you.

I received a Triple Play (Gas Furnace/Gas Hot Water Heater/Central Air) service flier in the mail. Called and spoke to Linda to schedule the service. She was polite, professional, personable and a pleasure to speak to. Today was the nail biting appointment day... The technicians arrived on time, in a very clean, well marked, newer model van. Gene and Tyler were the two technicians. Both very professional, polite, personable and most importantly, knowledgeable! They tackled my service and it was a pain free experience for me. Tyler was the tech who worked on the A/C. He was in and out of the house only a couple times. He took the time to wear boot covers as to not track dirt or mud Into the house. I have three dogs, so hair, pieces of leaves, grass clippings, etc. are no stranger to my floors. I appreciate that the Folkes crew didn't want to add even one speck of dirt to my home. Gene worked in the garage on the furnace and hot water heater. The service was performed expeditiously, everything was explained to me in layman's terms . With excellent service pros, I like to say at the end of our encounters, "Nothing personal, but I hop never to see you again!" Lol!!! In this case, if needed, it will be a call I'll make with confidence. I like to say, "...I got a guy..." when I have someone worth referring. I now "got" a guy for plumbing/heating and a/c work. Actually, I got a gal too, Linda! When they left, you'd never know they were here, except for the bill of course. A very reasonable bill at that! Money well spent!!! Thank you Gene and Tyler, oh yeah and Linda too! ;) If 6 stars was an option, I'd have given you 7! If you Folkes (get it folks... ah never mind, bad joke) out there in Yelp-land are in need of a great plumbing/heating/cooling service provider, call the Folkes folks with confidence! Thank you Folkes and keep doing what you do! read more

We have had them at our home that we recently purchased probably over a dozen times now. Each time they are courteous and professional, knowledgeable and friendly. I work in customer service so I am a big on customer service. Every time I call they are as accommodating as they can possibly be. Each worker that has come to my home is almost always on time and if they aren't they will let you know. I find their prices reasonable and we feel that Folkes is a company that we can rely on. read more