Office staff (Tara) in Red Hook was GREAT.... but that's it. Had appointment this morning for a…read morePropane Tank placement between 9-10am. Come 12 noon, still no one here. Tried calling local office, no answer, called main number and after listening to a large amount of good music, Lori calls dispatch and tells me they are SO sorry, they got called to an emergency this morning. You think I would I received a phone call- no! Sad that now I might have to continue my search for a Propane and Oil Company.

We have a small (24 gallon) tank that we use only for our stove. Because we use propane very…read moreslowly, it seems that Kimlin thinks it's OK to charge us a $73 "Minimum Usage Fee." We didn't order propane within the time they think we should have, so they charged us $73. For NOTHING. They charge you for ordering propane, and they charge you for NOT ordering propane. And then, on top of that, I called them this past Monday (04.16.18) to order propane (we ran out on Sunday - there's no gauge on the tank, so you don't know you're out until you're out) and was told it would be Tuesday, 04.24.18 (8 days later) before they delivered to us, even though we were out of propane. They VERY helpfully pointed out that if we paid $150 extra, we could get a same day delivery, and for $80 extra, a next-day delivery. When I complained, I was told that "we like our customers to order more when they get below 25% in their tanks." I responded by saying, "There is no way to know how much is in our tank, since it has no gauge on it. How could I know when I'm below 25%?" The response: "Well, that's just how it is." And this is after having paid the $73 fee FOR NOTHING (because they wouldn't deliver propane without us paying that), we're told that we have to go 8 days without being able to cook unless we fork over more $$$. Today, I spoke to a manager named Angel who yelled at me when I questioned their business practices and said that if I didn't get the promise of a delivery before the end of the week and the "minimum usage fee" applied to my propane order, I would be taking my business elsewhere, post-haste. I told him that I'd be dropping off their propane tank and he again yelled, telling me that I could not do that and I had to let them pick it up and that there would be a $400 "restocking" fee for them picking it up. They are never getting another penny of my money, and I'm going to tell everyone I meet about how lousy their service is. Not that I need to, since almost every review you can find for Kimlin is extremely negative. If I could give them fewer than 1 star, I would. They deserve zero, or perhaps -3 stars. If only.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

Impressed by these people. Had an issue where my propane ran out so no hot water or heating…read more Called out of hours and got a call back in minutes with an honest, helpful explanation of my options. Next morning I called back when the office was open and someone was round within an hour and sorted everything. It then turned out there was a small issue that needed sorting out that he'd missed and I called and within a couple of hours someone else showed up to fix it. Having dealt with a number of the team they've shown themselves to be honest, responsive, friendly and really committed to looking after customers. It's good to feel in good hands for our heating and hot water.

If you wish to pay the hugest fee Use crown. Delivery people, are extremely kind. Again, as with…read moreeverything service, in the limited choices in Hudson, you get rude reception, you like mask , for no results, go with Crown gas, at double the rate of other firms. Only reason I have it now, someone switched my account from Paraco. Serves all people in my private neighborhood, at a respectable price, no attitude from reception, and your problem is fix, or they recommend a good service. At 59 , one more service person , think it unreasonable not to wait 19 minutes, call you nick names like " sweetie." Will change whom I use Reliable, certainly. But as services Putnam County, or Westchester (taxes easily 120k) they are u aware of how much they over pay. 1st lesson of New York, go to "Sample Sales" in NYC for 80 percent off what Barnery's hasn't sold. Crown gas , is walking into Bendel's , not look at price. Surprise , you pay the full mark up. Know many people happy with this service, , however if not in lower Westchester, save your money . You will get far better service. Closer to home

HIGHLY RECOMMEND! just purchased a home in saugerties which…read moreis fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a bill. joyelle is a JOY to work with and set up new accounts with. i'd actually like to work for them considering they have five beautiful puppies in their office. ideal work environment, speaks highly of the company these guys are awesome!

I tried to buy propane from them, they refused to sell to me, because they claimed I have bad…read morecredit. 1. I didnt give them any of my information, so they have pulled my credit without my permission. 2. I offered to pay them in advance via credit card or cash and they still refused. FYI, my credit score is 740. I am glad that I began to look at reviews, and glad didnt do business with them.

I did what I could about my dispute with Paraco. Three things - made a formal complaint to the…read morelocal BBB -1- ; made a formal complaint to NYS' consumer prot'n board -2- ; left my review on Yelp -3- . Happy to say as a result I got an almost immediate response from Paraco who sent an updated bill removing the fee, leaving a balance of zero. So I am satisfied with the result. I think in a more ideal world situations like this could be resolved more directly but at least this was easily resolved and I hope the next time somebody has a problem such as this that my experience will be helpful.

I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

We unexpectedly ran out of propane on a Friday night during a very cold snap. Our regular provider…read morehad failed to monitor fuel level and was unreachable for emergency delivery. Bottini did answer their phone but refused to deliver fuel because we did not already have an account with them. Even when I offered to switch our account to them they flatly refused.

I always hated the way they'd jam in one last oil delivery right as the weather was getting hot…read more But now, after hearing about the AG's office nailing them for defrauding their customers, I see no reason why anyone would go with them, since there are so many other options in the Hudson Valley.

CES are honest and very good. Mike O is amazing and J is great; he was most helpful and friendly on…read morethe phone. We just opened up an account and are very much looking forward to being customers. Thank you very much for all your help! Judy and Pete

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

I had a under ground propane tank installed by Star Gas. They recommended RF-Scapes to do the…read moreexcavating. Ryan did a great job digging the hole. No damage to the area around where he dug. Also the area was cleaned up. Leaving only some light raking and putting down grass seeds. Star Gas had two man on the job as soon as the tank was in the ground it was hooked up and tested. they had the tank filled and back in service with in a half hour. We were down total of 4 hours great job guys thank you.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

It has now been roughly five years since switching to Britt and Graff for propane. My original cost…read morewas $800 for the purchase of a 100 gallon, and since then I have used 1000 gallons of propane at the average cost of $1.56 per gallon. I'm sure that I have saved over $2000 compared to the prior company. One of the best decisions I ever made. Deliveries are made promptly and cheerfully.

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

I have advocated as positive as I can for Bottini while not lowering my score for them, however…read moreyesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience.

Bottini is the absolute worst. I just found out that they charge you annually if you sign up for…read morethe service contract, which I did when we moved into the house. We didn't do the service last year because we were in the new place and, quite frankly, pretty overwhelmed, and there is absolutely no grace. No refunds, no compassion, no service. I am disgusted at their lack of empathy. They are so expensive and their customer service sucks. This is the motivation I needed to find a different fuel company.