Never use this company.
I am sitting in a home with no…read moreheat, although I fully paid my bill to JSP. Based on an on-site estimate produced on 9/30/26, for 2348.37, I liquidated all that was left in my 401k , and hired JSP, informing them that I wanted to heat just one room, (baseboard plumbing) but needed a written estimate in order to access this exact amount of funds to complete the job.
Miscommunication within the company produced a second
on-site estimate. This one was assessed at 2712.86. Within a span of ten days, this amount was paid in full, deducted from my debit account.
Despite this, the only difference in my uncomfortable situation was that I ended up with dismantled pipes, metal pieces, and baseboard pieces scattered along my den floor, and still no heat, as of 10/30/26.
This tech visit that produced the full diagnosis based on opening up the heating systems was done without articulated terms in a work agreement. A work agreement could allow me a chance to examine terms and decide on whether I wanted to enter a working relationship.
Instead, I was strategically presented with threatening terms imbedded in an invoice provided after the service visit. By this point. - the tech already pulled apart baseboard pieces during the diagnosis and never reassembled, as it was found. Rather than repair, suggestions were made for all new items in my system, demanding a cumulative sum of 13,887.69.
I understand that repairs can uncover additional problems, however, more concerning still than the ballooned total, was the manner in which the agreements were made.
I received "my copy" of emailed receipt contracts containing signature marks presented as mine, that I did not sign, with the statement underneath the signature area:
"I am 100% satisfied.. . and hereby authorize JSP to debit amount", although typed in the report is the statement: customer could not be contacted by phone to authorize work.
Other forms were marked "preapproved" by hand, even though I had not approved that work. I dispute all.
This experience has left me financially depleted and deeply concerned about their agreements, contracts and approval process.
My biggest concern is about the wording of the contract terms. It feels like the contract basically paints the customer in a corner. The writing starts with an assumption on the part of the customer:
"It is agreed" and goes on to say: states, "that JSP could remove equipment or materials if payment was not made and would be held harmless for damage resulting from that removal."
This also included interest, collection costs, attorney fees, and a disclaimer concerning cosmetic, equipment, or structural damage resulting from repairs or diagnosis. These terms were not provided to me beforehand, when I could have reviewed them, and decided whether or not to proceed.
The financial burden of this experience has led me to liquidate the last of my 401(k) savings, leaving me with no financial option to choose a more affordable plumber to complete the job.
I am out 2712.86, with no options of staying warm within my home this winter season. Having no heat throughout the winter will affect my health-- and possibly my ability to stay alive! I am not sure how much time was spent at my home, because I was working during this tech visit, but it would be a caring minimal gesture - to only charge a reasonable amount for diagnosing the problem and for the per hour time for the technician. Is the amount of 2713.86 really necessary to collect if NO effective repair of any sort was performed?
What I expect from a home services company is clear communication with each other, with myself, accurate paperwork, and my actual approval on contracts. If I have paid the full amount that they have requested, parts should have been respectfully put back in order within my home.
The JSP branding tactics pull in trusting people with a personable presentation ... friendly demeanor, nice uniforms, beautiful wrap around graphics on their vans, texts messages that include a photo of your tech provider, and a list of their favorite personal hobbies.
Based on my experience of being direct, and honestly expressing my goals and expectations up front: the goal of heating one room, limited funds, and that I needed to retrieve it from my
401k -- a truly trustworthy establishment would have provided an alternate recommendation.
It's possible that the first person making the estimate could have said, "Our company may not be a good match for you. To be honest we may charge you the extreme range for all our supplies and labor. It may be financially safer for you to choose another establishment. We cannot fulfill your goal for the budget price you are seeking."
I feel taken advantage of by their contracts and handling of my information, and personal space.
I cannot recommend JSP.
If it were possible to offer negative stars, I would offer:
-1 for value,
-1 honesty,
-1 empathy
