I have advocated as positive as I can for Bottini while not lowering my score for them, however yesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience. read more

Bottini is the absolute worst. I just found out that they charge you annually if you sign up for the service contract, which I did when we moved into the house. We didn't do the service last year because we were in the new place and, quite frankly, pretty overwhelmed, and there is absolutely no grace. No refunds, no compassion, no service. I am disgusted at their lack of empathy. They are so expensive and their customer service sucks. This is the motivation I needed to find a different fuel company. read more

Beware Action Fuel customers! Bottini Fuel just purchased Action Fuel and they do not provide weekend emergency air conditioning service. We just called their phone number and was just told this. read more

This company is a bunch of crooks. They send you a bill for one price then when you call to pay it, it's a different price. They strong arm you and will put a lock on your tank for a $10 bill and charge you $135 to take it off. DO NOT use their services they are horrible and the people they have working for them are even worse. read more

Have been a Bottini propane heat customer since 2006. They've allowed my tanks to run empty at least twice despite the fact that I am on an autofill plan and have a CC on file to charge. This can be a dangerous problem in winter (frozen pipes). I am now currently almost empty again and it's going down to -1F tonight. This despite paying for an annual contract with them (Gremlin device) to monitor the tank levels wirelessly (so they know when they are low). Still, they let me nearly run empty. I called their customer service twice today but no one picked up (even on the emergency line where I waited on hold for over 10 min twice and never spoke to a person). I will call them at 8am tomorrow morning and demand immediate fuel delivery and an explanation. This will be my last winter with Bottini, I've had it. read more

Unfortunately, it looks like BOTTINI is gobbling up the small guys in the region under the "Morgan fuel, parent company guys. My neighbors are scrambling to find new providers for formerly mom and Pop shop, such as Jurassic fuels, and others. I hope Dutchess County puts a stop to this trend toward a monopoly on already exorbitantly priced fuel heating oil. read more

This is the second time Bottini leaves me with no fuel having no pending balance and being on automatic delivery. 7°F outside. shame on Bottini. I would've left no stars but it wouldn't allow me to post the review read more

The Bottini fuel staff is extremely rude and very unpleasant; they are short and unprofessional. I would look elsewhere if you can. Asking questions to verify the details of my account just got me sarcasm and condescending tone. I just had questions, who else am I supposed to ask? That level of mistreatment, when I was being kind and dignified was uncalled for, I promptly closed my account and was met with an even more condescending person. She was happy that I closed my account, then when I told her to have a good day she responded in the most sarcastic tone. I imagine that the work environment there must be extremely toxic, a culture of slime, similar to the substance that forms on the top of still water found outside of a sewage plant. Give your money to a smaller company that might actually appreciate your hard-earned money. When you sell a product to the general public your business becomes customer driven, without the customer you don't have a business. I suppose its possible, to at a point, become so successful that you don't need to retain customers. Will this review change anything, probably not. After all, I'm just another disgruntled customer right? read more

I had Depew for 12 years and never ran out of fuel once. I now have Bottini for a year for oil service and have run out of oil twice. Never again. Never again. Going back to Depew. read more

Beware, furnace went out on a Sunday, had to order part. Came on Monday to fix - 2 weeks later, furnace out on Saturday, can't fix until Monday. 2 days without heat when the low will be 27. Long time customer, under the most expensive service contract. Do not recommend. read more

1/03/26 service calls suck called 8:45 saturday no heat waited on phone till 9:30 for a person reported no heat. Its now 8 am sunday still no tech. here yet,It is 22 degress outside. read more

Bottini inspector Mike told whole propane tank needed to be replaced when some leak was found from gas line where propane tank gauge was attached and Bottini could not deliver the propane if my 500 gallon underground tank was not replaced immediately(he said gas line, gauge and tank are all in a single body(what a lie!) even when I asked if the top portion is separated from the tank. But, another service guy from Crown LP guys found that it just needed a little bit more screwing (1/4 turn) of top gas lines. I reported this to Bottini, but another guys just yelled at me and nobody from Bottini apologized for it and they refused to deliver propane to me for over 10 years. It ssems they have my phone number and address on the their file even after 10 years of rip-off try. read more

I have been a Bottini customer for decades. I had a long friendly business relationship with my account manager, who recently retired - missed! I am sorry to see the recent negative reviews for Bottini. I have confidence they will review and act on the issues presented - customer support is a key part of their business. read more

This company refused to deliver because the road was "too icy" after I spent a fortune having it salted and sanded after I had been a customer for years. I was out of heat in 20 degree weather for more than a day trying to make the road ok for them . I begged them to send a small tank or give me some other advice or help and they refused. The road is fine for everyone else, including the other propane companies. Don't trust them they are horrible read more

Called them because I ran out of oil for the second time this year, despite being on auto delivery. Said they'd send a truck. Called back and told me they are going to send a tech instead, because they thought it was an issue with the burner. Left work to meet the guy. He replaced several parts, said none of it worked. He then asked me if I had oil. He checked the tank and had a truck sent. Went back to work. Got home that night and couldn't bleed the lines. Called service and they sent a tech out at 8pm. The first tech didn't connect one of the lines, because it was stripped. That night my house stunk of fuel oil, and I had to leave some windows open. I get home from work the next day, and the exhaust is blowing out thick smog outside the house. Shut the burner down and called service again. No one called back that night. Had to leave work the next day to meet a third tech. He cleaned the system and told me that one of the parts that was replaced wasn't installed correctly, which was the cause of the smog. Two days later they send a bill. I called to contest it. The supervisor gave me a grunt, and said "fine I'll take care of it." No apologies, no offer to clean the side of my house that is permanently stained from all the smoke that blew out. I've had service with them for years, they even replaced the boiler three years ago. This is the second issue I've had, that they shrugged off. read more

Bottini Fuel - Propane Near Me - Wappingers Falls, New York

Avoid Bottini Fuel - Deceptive, Untrustworthy, and Full of Lies... deceivers to their core. Have you had a good experience with Bottini? Don't forget thieves prey only on the on the segment of their customer base they believe they can steal from. And Bottini Fuel are experts at stealing so much so it's part of their culture. I've been a loyal customer of Bottini Fuel for 28 years, servicing multiple properties with them. It makes me sick to think how much money they have probably stolen from me. I always paid on the balance of the statement and that's exactly one of the places where they cook their maleficence. Recently, I noticed a billing discrepancy and, as any reasonable person would, I simply asked for clarification. Instead of getting a straightforward answer, I was met with a vague "Revised Invoice" scratched out on a word document that didn't account for the original double billing. Double billing? of course, because if it's a double bill, they can excuse themselves as human error. Sneaky bastards. Complete and total and utter expert liars. When I requested an official invoice and statement showing the credit applied, Bottini gave me an unbelievable excuse--they claimed they couldn't provide it because the records were destroyed in a cab fire. Total liars.. This bizarre explanation raised red flags, and the more I dug, the more I realized that this wasn't just a simple mistake. Bottini Fuel has a history of shady practices, including a multi-million dollar settlement for defrauding customers by diverting overpayments into dummy accounts. It's a pattern of deception that goes far beyond just one incident. Google them they are pure criminals.. How they are allowed to stay in business is either incredibly miraculous or speaks to the equally shady people we have in government. Dealing with Bottini started to feel like something out of *The Godfather*--a company that operates in secrecy, evades accountability, and makes excuses rather than providing honest answers. It's shocking that they're still in business, and I'm amazed that New York State has allowed them to continue operating. If you care about transparency, honesty, and your hard-earned money, steer clear of Bottini Fuel. I deeply regret ever doing business with them, and I wouldn't wish this experience on anyone. Stay away. Feel free to contact me with details. I am happy to help and I would do anything to start up another deserved class action lawsuit against them... Google them! This is a company that should be out of business and forgotten. read more

One star is overly generous! My nightmare experience w Bottini: New boiler and water heater not only looked a complete mess (people actually laughed at it!); The boiler went out 12 times in the coldest winter. They finally deduced it was a blocked oil line but blamed me for not having requested one when everything was installed. (This was after my pipes froze for having no heat...). Next the water heater allegedly broke this year, after just 4 years. They said "those type of heaters don't do well in areas with hard water" (go figure). I've had two second opinions and the heater was installed incorrectly. They refuse to acknowledge or take ownership of any of the above and rectify the situation. They offered me a service plan gratis for a year, and an embarrassingly small credit. I declined at first as I should have been compensated more, but as they would not budge, I finally accepted. However, I never even received the credit. Ironically, they are now harassing me to pay labor charges for the replacement water heater (which I paid - but deducted the $250). They then went ahead and charged my credit card without authorization (so I had to dispute it and cancel my card) and blatantly lied about the conversation we'd had. I requested that the girl in accounting that charged my card stop communicating with me - yet she is STILL sending me letters about my 'overdue account'. I have always paid on time, never defaulted on a payment, have told them I will pay the amount I actually owe - yet they have spent hours of my time and theirs harassing me over a measley $250...which they owe me anyway? If it wasn't such an utter waste of my time, it would almost be quite amusing. All of this is just the tip of the iceberg. You would think a company who claims to have over 60 years of operation without a blemish on their reputation would endeavor to keep that reputation intact, especially with the future of energy rapidly moving away from fossil fuels. All of the above, along with their failure to return unclaimed customer funds to the state a few years ago, clearly indicates a company completely devoid of any business ethics. Using Bottini was the worst decision I have made. If you start asking around, the Bottini nightmare stories soon start flowing. Do yourself a favor. Don't touch them with a barge pole! read more

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A appt scheduled last fall for this month was never put in by inept customer service Was informed yesterday was last day they are cleaning Now booking out to March when they resume What am I paying contract for?? No cleaning in the contractual time occurred I want a refund This company's business ethics are still shameful Think they would of learned when they were in hot water years back And speaking to woman in cs to resolve barely lets you talk Speaks louder and over you Was rude and I had enough in that moment and they've lost another customer read more

I ordered a tank of oil from them, then called them and asked for a service cleaning appointment and was told it would be one price then when the technician arrived he gave me another price, 4 times the amount of that original price with no explanation of why...So I did the cleaning of the burn chamber and the rest of the furnace, installed a new burner nozzle, cleaned the flue, scraped the inside as well, it all took me less than 1 1/2 hours and saved myself $500+, it was actually pretty easy considering I never did it before. read more

Beware that Bottini compensates customers for positive reviews! I was with Bottini for five years. For the most part, I had a decent relationship with them. I've seen their operation up close and I do believe they do the proper maintenance on their delivery vehicles eg changing filters to ensure customers' systems don't experience issues related to fuel oil quality. And this is the number one reason you should pick an oil delivery company. But: I did encounter automatic delivery challenges that would have left us empty if we hadn't taken action. Bottini's handling of the situation was a dissappointment. Questionable top-offs when large downward swings in oil prices occur. When asked about these practices, of course, Bottini had no idea what I was talking about. A secondary reason for going with Bottini was that they are a local company providing full service. When I did use their repair services I was a bit surprised at the prices - $300 to install an $11 part. Their maintenance programs are steep so I opted to go with another party for those services. This past season they failed to communicate with me during summer registration as they normally do and as a result, I missed the summer sign-up price cap. When I called to question what happen I got lame excuses and then to my surprise a high-pressure sales job. I'm not sure they realized but this is a primary differentiator that a full-service company offer. I've known for a while that Bottini hasn't really been that good to locals: Google search - bottini oil attorney general and you'll see that they defrauded customers. If you are a Town of Poughkeepsie resident they've had an epic battle with the Town over the New Hamburg filling station that is costing the town a significant amount in attorney fees. In addition, I've witnessed Bottini delivery drivers aggressively tailgating vehicles on local roads. If you aren't comfortable with oil delivery and you want a local, full-service company and get a quality product and are willing to pay a premium for it; Bottini is a local choice. My experience is the other smaller operation options in the area provide better value, better communication and are local friendly. read more

I wouldn't even give this company a star. The people that work in the office have bad attitudes, their prices are outrageous and they will bill you for anything they can bill you for. I can't wait to change companies. They will be losing 2 customers. read more

The rep Christina is horrible. She has no people skills and has double charged us in the past and hangs up so she doesn't have to explain anything. Get a different oil company. read more

We had a minor problem with our oil burner on a Sunday morning. I called around 7 AM and was told the technician was on another job but would be there as soon as that job was finished; and, as promised, the technician was there by I think 9:30 am and did a marvelous job --very courteous and knowledgeable. read more

I just spent the last week trying to work with Bottinni Fuel of Wappingers Falls and they provided horrible customer service. People who were supposed to call me back didn't, and twice people were rude to me. I have trained many people in customer service and they do not know what they are doing, especially John and Brian. I have found a different provider and would not consider doing business with this company. read more

So come September 1st, there adding a $85 dollar charge for on call customers. Imagine that since I call for my own deliveries, when i see that my own tank is empty or my fuel oil is low. I am being charged an annual $85. So because i refuse to have my credit card on file for automatic payments, and I pay cash, I have to pay an additional $85 dollars yearly. Please someone explain to me how that makes sense. an additional $85 dollars, for the same exact service. read more

Bottini Fuel - Propane Near Me - Wappingers Falls, New York

Long time customer. Very sad to see a once good, reliable company turn. I stuck with them thru their issues with over billing in 2018. After my experiences recently I would not use them again. Many nice people in customer service but it ends there. read more

Incorrectly connected propane to pool heater causing damage to the pool heater rendering it inoperable. Very clearly amateur work. They did responded promptly (same day) to a service call to fix their work. Second technician acknowledged the improper installation and got the heater working - although some lasting damage remains. Unbelievably, they charged me $250 to fix their own work and have not yet offered compensation for the trouble, time and damage they have caused. Update: They refunded the charge. read more

Bottini Fuel - Propane Near Me - Wappingers Falls, New York

You might want to change your fuel flip lying page after the article that just came out showing that your owned by a large conglomerate!!! Talk about hypocrisy!!! You only have 1.8 stars because your service is lousy and you lie to your customers right on your own website!!! Your prices are higher than most and you overcharge for service. read more

The difference between Bottini and Jesse james is that at least Jesse james said stick-em-up as he robbed you! The big B just bought out a mom and pop company i have used for decades with never an issue. Honest folks they were. Everyone retires so in doing so they sold to the big B. While they honored the balance of the yers price cap and auto delivery it came time to renew for 2023-2024. Here is where it gets interesting - Big B came locked and loaded and they did offer auto delivery, price cap and a budget plan but that service now comes at a premium price per gallon. They make you specify how many gallons you will buy AND add a 30 cents per gallon surcharge per gallon for what you wan to cap the price on that you need to pay up front. So if I say 1000 gallons there is a $300.00 surcharge on the front end at start of contract. . That means no matter what the market price is up to the inflated cap per gallon price I pay that + I am paying an added 30 cents per gallon more on every gallon. They think we are all mathamatically challenged or just plain stupid I suppose, Im not sure witch. One thing I am sure of is they will never see another dime of my money those thieving crooks. As for calling them; forget it you may as well stick your head in a post box on the corner and yell, at least you will get the satisfaction of hearing the echo and get a head ache in return for your efforts wich is more than you get phoning thier offcie. read more

funny under main web search - the real reviews are hidden smh... so many negatives here compared to the other-- they are so rude and disrespectful, this whole season I've had nothing but headaches-- and they are over priced I called star gas! which I'm wanting to get a date to switch to them!! they only cha for propane 2.84$ while bottini is charging 3.5!! and since I prepay I should be able to prepay the amount I need!!! not for a empty tank which I only had once!! and even when that happened it was 200 gallons not the 250 they prepay for! when confronted it's nothing but attitude- funny they don't like to be asked anything! and when I only need less then 150 gallons they try to charge a 45$ fee!! read more

Bottini Fuel gives tenants "The Cold Shoulder". Just over a year ago, we came back to Bottini Fuel, despite having experienced problems with their customer service in the past. However, during this time, I have been reminded about why we left in the first place. We have had repeated difficulties with their customer service, which I want to make public. As a realtor, I frequently get asked for recommendations, and you can be sure that I steer people away from Bottini based upon my personal experiences. We have always had automatic delivery. Our previous oil company delivered faithfully, once in the spring and once in the fall. (Our fuel usage has been consistent for the past 8 years that we have lived here.) However, after switching to Bottini we didn't get our delivery as expected this past spring, and as a result, ran out of oil. When I put in an emergency call to Customer Service, I was told to have my landlord call as they were not "authorized" to speak to me. I called my landlord (who was travelling) who in turn called Bottini and scheduled an emergency delivery for the following Monday. Fall came and went - no "automatic" delivery. I called Bottini on Friday and was told to call my landlord. They also informed me that my tank should be half full, by their calculations, in effect, questioning my integrity. As I mentioned, our usage has been consistent for 8 years, only since we switched to Bottini have we had to place emergency calls for no heat. When I pushed for a delivery date, I was told "sometime after December 12th". Hmmm...if our tank is half full by their reckoning, why would they have a delivery scheduled for less than a month from now? I work with many area homeowners, some of whom choose to rent their homes either because they don't live locally and cannot keep an eye on any maintenance issues that come up, or simply for the extra income. Any good tenant would treat the home as their own and be diligent about staying on top of repairs, etc. Running out of oil should be easy to avoid when the gauge is in plain sight and easy to read (as is ours). It seems that two issues are contributing to emergency "no heat" calls: 1) Bottini's unresponsiveness to tenants (we are their customers too) and 2) their failure to properly calculate when a delivery should be scheduled. Both of these factors lead to extreme anguish on the part of the tenants and the homeowners. Even more serious is the potential for frozen pipes and all the damage that can cause. I'm sure Bottini charges a premium for an emergency fill up on a weekend or holiday, so the potential for frozen pipes is a real risk, especially this time of year when people are often away and not always paying attention to their fuel gauge, especially when they are under the false security of "automatic deliveries". If you have had similar experiences with Bottini, or any other essential service provider, I encourage you to speak up on social media, www.facebook.com/BottiniFuelNY well as put the word out amongst family, friends and businesses. I will be cross posting this on my Facebook business page, https://www.facebook.com/homes12572 as well as across other media sites. read more

Recently realized Bottini has been overcharging me for oil. They have been charging me the cap price on my contract and not the market price. I called to get the market price when I received the last 2 bills. Trying to cheat me out of hundreds of dollars. Let message for the manage Tavanda a month ago regarding the issue and never heard back. They tried to do this with my propane delivery too. This company should be put out of business for their continued fraudulent business practices read more

I've been a customer for years, but not for much longer. The short of it is, they never told me my price cap plan I had for 2 years, did not extend in my 3rd year, so for all of 2022 I was paying top dollar for my deliveries. I also called to schedule my oil burner cleaning last summer, and their first available apt was not until March 2023 they have the nerve to charge me for a new service contract and cleaning when the last one was not done. I am now waiting 4 business days for a supervisor to call me back and have spoken to 3 lower-level people who were all of no help to rectify the situation. Hello, do even want to keep me as a customer? read more

So disappointed to learn of the fraudulent business practices that Bottini Fuel has been convicted of and feel that I am very likely owed a refund. Shame on you Bottini. Frankly I'm not surprised but certainly disappointed. read more

The company is larger than most in the same type of business. This does not mean that they do things well. It does not mean that they care about their customers. If they spent half their effort on keeping customers instead of spending time attracting new ones, they would be better off. I had an issue in January and I did not at all like the way it was handled. With Bottini, the customer is never right. I took my heating oil business elsewhere and now that the weather is milder, the propane tank that they installed is going back to them shortly. To me, Bottini is like an abusive partner and they try to make you feel like there is something wrong with you. Sorry, I don't care if I have to pay hundreds of dollars to leave them, I have my principles and I have my dignity. DANA..... DO NOT RESPOND TO THIS.... SERIOUSLY... YOU WILL JUST DIG A HUGE HOLE THAT YOU WILL NOT BE ABLE TO CLIMB OUT OF. SPEND YOUR TIME ON HELPING SOME CUSTOMERS INSTEAD OF TRYING TO TELL THEM WHAT THEY DID WRONG. Malzahn Propane and Deerpark Oil and Heating get our hard earned money now. read more

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Bottini took care of my fuel oil needs for 15+ years. I was happy with that and the service they did on my furnace. Then, I received a call this summer claiming I had not paid for a delivery. I said I was always home and never saw a delivery truck and had not found a delivery ticket or email bill. Yet, I paid over $300 using my credit card since they had always been reliable. Then, I found a second and third charge to my card on line--no delivery ticket or online bill. I sent a response that I did not authorize the use of my card without verification of a delivery. The next day, the e-mails noting these charges were each deleted. Within a week or two, a delivery was made for over $900 --I had been charged $291 the day of my notification that I required verification. The weather has been been really mild. How could i go through over $900 in fuel in under two weeks in this weather? I sent notice of my intent to notify the authorities and cancelled any further deliveries. I am sad that this happened. I never had any trouble prior to this. I have no photo read more

DO NOT TRUST THESE PEOPLE IN YOUR HOME. We just moved to the area about a year and half ago and requested their service to repair our fire place. Instead of trying to fix it the man rearranged the logs in our fireplace and left. Soon after we realized our whole house was covered in soot. (Including the second floor) When we brought them in again to fix it they said it wasn't their fault because we were the ones who used the fireplace after they fixed it(imagine that). We are very displeased and it will cost thousands to repaint our walls and replace our blinds and carpeting. Please don't waste your money! read more

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They gave us very competitive rate on propane and our furnace coverage. Always dependable on delivery. Great monthly pay schedule also. Highly satisfied. read more

They billed me for service's I had refused for them to do, based on their outrageous price's in a quote! I later had to use a different company to fix what they couldn't do. I paid them for their first call which resulted in still no heat. They insisted I pay them for the next day's call in which they wanted to charge me to install a thermostat I was told to buy on my own. (Red flag)! I bought the thermostat & they wanted me to pay them $342 to install it! When I mentioned the service guy's name over the phone, they said they didn't have a "Ryan" even working for them! I needed more than just a thermostat to get going again. But at least the new company knew what they were doing! Beware! read more

I had called for a kerosene delivery early figuring I would beat the shipping problems we are having now. They told me I did not need a delivery as I should have enough. For one,they do not live in my house and do not know what I need.I am now down to less than a 1/4 tank with cold weather moving in this weekend. They have $1600 of my money and now no kerosene till maybe Nov 1st. Had they delivered when I asked there would not be an issue and I would not be writing this.I am 72 and cannot be hauling 5 gal cans of kerosene. read more