money hungry and rude. they have been at my house at least 5 times in the last month and a half to fix my hot water. The manager lied to me and told me originally that the part needed to fix it would take 2 weeks to come (it had already been almost 2 weeks without hot water at that point). i called numerous times to let them know I could not be without hot water for a month with a ONE year old in my home. They didn't care and said there's nothing they could do. Come to find out the part we needed was covered under warranty and I was able to call the manufacturer myself and get the part OVER NIGHTED. Botini told me that the part had to be made and they put the order in with the manufacturer. When I called them myself to get the part, they informed me that was a lie and they had never called ahout the part Because if they had it would have been there next day. So, I get the part and have them come fix it. It worked for a little while and now weeks later I have had to call 2 times again because we don't have hot water. Now they said we need a new part And that they'd be able to fix it in the morning. I have waited home all day and still no sign of them, yet the woman I spoke to said they'd be here any minute (that was 5 hours ago). They are a joke of a company and don't care about you or your homes. The men that come and do the work have all been very kind and understanding, especially the night time crew- but the management and the way this place is run is horrible. read more

These folks not only are shady in their business practices, I mean, they owe over 3 million in restitution, but they also monopolize fuel delivery services in the area. But, that's not why I'm here leaving a bad review. After arguing about delivery and service contracts, and after canceling " contact ", our account was not only charged for a delivery that didn't occur, but was charged for a new service contact that wasn't authorized. Called and spoke to Beth who said the $500 would be refunded in 10 days, we had to call back again today to ask why we're being charged $300 for a contract after the account was meant to be closed. At no point should a customer put in for auto billin, this company can't be trusted with banking info. Seriously, shop around and make sure Bottini isn't the owner of the " new " company you choose to use. They should be ashamed of themselves, they aren't, but they should be. read more

a minute ago Used them 2+ years ago. Paid all outstanding bills and closed account as we did not like the subscription, would rather pay for each fill and other companies were a lot cheaper. 2 years later, every few months we get harassing calls saying we owe a random amount of money. The last time we gave them $70 just to have them leave us alone. Ended the conversation with WE ARE NO LONGER YOUR CUSTOMER, OUR ACCOUNT IS CLOSED AND ALL DEBTS ARE PAID! Well guess what... the calls have started again. I do not understand them and am getting ready to go to the news or get a lawyer because of the PURE HARASSMENT. read more

UPDATE : I double checked the original contract from Bottini and it DOES NOT SAY ANYTHING about exclusively purchasing oil from Bottini nor did D'Amico mention this as part of the agreement. And thank you for mentioning my last name on this forum - appreciate the respect of personal privacy from Bottini. read more

I have a service contract, called to get my furnace serviced, not till feb. Called last week , no heat and guess what I have no fuel, but I do have automatic fill up. Every time they have to make a service call, since it's a business and I am not opened everyday, I always tell them to call when they are on there way, they always call when they get there. I have run out of fuel probably 20 times in the past 10 years. my pipes froze in my house last year when I was away , and I was told by some snarky woman , bottini doesn't pay for frozen pipes. read more

OMFG.I never responded to their email in December 2022 for a contract renewal. I thought it was for the auto delivery. The last delivery had been on July 29, 2022 (which made no sense).I had another company deliver 100 gallons on 12/19/22 and paid $400 which would last 6 weeks or so. I go downstairs on 1/3/23 and see tank is full. Called Bottini. Blah blah blah. So now I have to pay over $500 two weeks after I had paid $400. What gets me is that they waited until they could charge more. When other company delivered I only had a quarter tank. It was low for a long time and Bottini never came to top it off. They put the contract cost on invoice as if I owed them that money when I had chosen not to have a contract. It all seems wrong. Sure I should have canceled auto delivery but the whole thing seems shady to me. $4.99 per gallon? What bullshit. You think customer service would follow up with customers about contracts and such. I feel bad for people with fixed incomes or people that don't understand terms. Awful awful awful. Manager said she would give me a discount after I inquired about veteran discount. She took 30 cents off a gallon. That didn't even put a dent in it. read more

I have been emailing and calling for them to pick up their propane tanks for over a week...not one return call or email. I am one day away to get rid of them myself. Find a different company.....there are many read more

I was surprised to see negative reviews for this company because I've only had wonderful service from them. I moved to the area in 2014 and used another company someone referred to me, but not with good results. Their oil prices were out of control and the service lacking. I switched to Bottini based on another referral and have used them since. Their prices are fair and always below anyone else in my immediate area. When I installed a new furnace in 2015, I took several bids and Bottini's was the most favorable, so I went with them and was very happy with the service and have been happy with any follow-up. I've come to learn in life that you can't please everyone, and there are some people who can never be pleased. I imagine a company like this is slammed in the Winter and if people want immediate service then, they should purchase a service contract to ensure they get that level of service. read more

If I could rate 0 I would. Every 3 months I am charged $300+ dollars for a "full tank" where I only use on average $80 worth of propane. I am never notified of deliveries. It takes at least 1-2 days after being charged to actually get my delivery. It takes over a week for the money to be refunded into my account. This past scheduled delivery was over $500 without warning. unless there was a sudden giant spike in the price of propane there is about $200 worth of shady happening here. If I weren't renting I'd have these tanks ripped out and go to a decent company. read more

Shelby Day was EXTREMELY Helpful in guiding us to the Gremlin App which disappeared from our phone. She spent over half an hour with us, but unfortunately it would not take due to not enough bars on our phone. She asked us to call her back when we returned to NY. Once again she spent half an hour walking us through getting the app back. We were successful, but would never had been able to do it without her help. She should be commended for her patience and knowledge in getting our app back. She is definitely an asset to your company and customer service. It is a rarity to find someone who would take the time to help a customer. You definitely have a fantastic employee in her. Hope you realize it. Tina and Frank Cirri read more

We used them to simply relight a pilot light in our fireplace. We'd been using it without problems for a year. It was 6 weeks before they sent someone. The fireplace immediately began expelling soot into the air which coated the ceilings, walls and everything else, including the second floor. Their service department informed us it was a problem for our insurance to deal with. Again it was three weeks before someone was sent to answer our call to inspect the damage from their work. Their service manager refused to accept responsibility for the condition their personnel left the device in or to submit a claim to their insurance for the damage. He was intransigent and rude in his manner. We'll be taking our business elsewhere. read more

At this point I'd give them 0 stars if I could. I have been with this company for almost 10 years now and they were great for the first number of years. However, the last 3 years or so, they have gone downhill dramatically. Each year for the last 3 or 4 years, they automatically charge me for their top tier service contract, without my consent. Each year, for the last 3 or 4 years, they automatically charge me for their price cap protection (which is almost $400), again, without my consent. That price cap protection does little for you because if prices go below, they still charge you for your "contract" price, unless you catch them doing it and call them out on it. If you don't use all the gallons you contracted for, you lose them. This year though has been the worse by far. While I was away visiting friends I came home to find they charged me for both again and when I called them to complain, they are claiming they have a recorded conversation of me agreeing to the price cap plan. This is an outright lie. I would attribute it to a mistake if I hadn't had it happen again and again over the last few years. Saying they have a recording of a conversation that never happened is just epic. I really can't explain it away and give them the benefit of the doubt any longer. I think they have become very shady and dishonest and are counting on people not checking their account. read more

Been doing business with these people for almost 30 years...and still doing business...so, that tells you a lot. They handled my business, and my home. When my family built a new house in Hyde Park...I had them install the whole HVAC system, and bought a 1000 gallon propane tank from them. Of course, with a project of that magnitude some problems arose...but we always came to a satisfactory solution, and they did a more than adequate job. Their price is very competitive, and most important, they have a service fleet second to none around. I have a service agreement with them. Good as having insurance, and they have what it takes to back it up. Just filled up for the winter a bit ago...and had the annual check-up that comes with the contract last week. They gave me a more than fair price on the propane, and the service was as good as can be expected. Nothing and/or nobody is perfect...but they sure have the experience and know what they are doing. read more

Bottini Fuel did an excellent job replacing my oil fired boiler. Their install team was hard working, knowledgeable and professional. The work performed was of the highest quality and very neat. The cost was VERY reasonable and well below several competitors bids. My advice, hire Bottini Fuel, you will not be disappointed. read more

Bottini Fuel - Propane Near Me - Wappingers Falls, New York

Well the lady on the phone tonight was extremely rude to me; was not understanding at all with my situation I just put my dad recently in a nursing home with demitia and have not switched all the bills yet into my name and this was one of them that I wasn't sure about and I came home after doing a 12 hour shift at work with no heat! So naturally I looked for an old bill and called up she asked me if name was on the account told her I'm honestly not sure and she was like well I'm sorry there isn't anything I can do to help you; so you would rather me freeze to death then help me out? Had to hang up and cool off first before I called back and stight out told her let's just say I am so I don't freeze here come on people why would someone be calling on a Friday night right before a snow storm complaining about no heat for no reason!! read more

I would give them zero stars after having my scheduled cleaning cancelled by them for the second consecutive year. I read good reviews and say give it time. I was a customer for several years and the past few have been absolutely horrible. Glad to be going elsewhere. read more

Have been a loyal customer for 7 years, and have even referred friends, but after recently purchasing a new furnace from them and a month after having it installed, waiting over 10 days so far for them fix it, I would not send my worst enemy to them! read more

I found the office staff and customer service really wanting to help and make things right. They have raised their service contract price and you pay about $0.30 more per gallon but the drivers definitely do a good job of not "messing" anything up in your yard. read more

Bottini has just rescheduled my scheduled cleaning. Again. Happening for the second or third consecutive year. The whole idea of a boiler tune up is to have it done prior to the heating season, but now I have to wait till January, and there is no guarantee it will happen then. Time to find another company. They claim that all their technicians are too busy with no-heat appointments. Just like last year. Why don't you then hire more? Or stop taking in so many customers that you can't serve them properly. read more

We had just bought an old house and hadn't had an oil delivery yet and our boiler stopped suddenly. The older gentleman who owned the house before us had told us he used Bottini for years to maintain the heating system and central air. There was a Bottini sticker with service dates on the unit in the cellar, so naturally I called Bottini when it wasn't working. The woman who answered the phone was vile and rude, like I was the scum of the earth for even inquiring for help without a service contract. I explained the situation, that we just moved in etc....and she said "Nope, sorry". I was shocked. Needless to say you will never find me using this company ever and I will direct people away from them. Steer clear. read more

I rarely write a review but this company has to be called out. #1, they installed new furnace. The exhaust pipe on old was approx. 9", the new was 6", they simply filled in gap with tar. I was not aware at time. They had to return twice because of leaking during rain. I finally had to call a roofer who told me what they had done, $425. #2, they were my propane provider. I complained for over a year about smell around tank. Was assured no leak. I had also done soap test and when I sprayed underside of content gauge sure enough, leaking. Can I get compensation for lost propane? No. I changed providers. #3 when water heater they installed stopped working they would not come to repair since I stopped buying propane. #4 when my kerosene tank started leaking my property mgmt. had bottini replace it, not my choice. I began having constant breakdowns with my furnace. After about 8 service calls my new HVAC guy determined that the draw tube in fuel tank was installed incorrectly. It was pushed to down to bottom. Bottini sucks. read more

Have been a customer for 18 year always with the premium service contract. Called this morning at 8:00am with no heat. They told me to call back in an hour for an estimated time. Called back at 10:00am they told me I was the next call. Called back at 12:00pm they said he was still on the call. I call back again at 2:00pm and told that he was still at the previous call, I ask for another tech she told me that they don't reassign technicians. I called back again at 4:30pm, now they say the tech is still on his first call and they will reassign another tech BUT he has another before me. Are you kidding me!! Called back before they leave at 5:30pm and told he would be leaving his other call soon but didn't know when! I will update when and if they ever show up! It is unbelievable that I have been a customer for 18 years and that doesn't matter at all to this company. I guess it is time to look for another company! The most horrible experience! read more

poor coustomer service i have been with them only 3 months on my first call i was told "how dare i not notify them i bought the house" i explained we never had propane prior and did not know that was required. i was then told by this young man "well we will take your tanks" after being spoken to like this i hung up . called back a few hours later account was set up. today im told "issue with my account the way it was set up and i would get a call back" i did not so i called again rude short and no help i asked why my price went from 2.69 to 3.04 "well your account is wrong they have to call you" I still have no answer and dead of winter I cant change provider now . so im stuck i find them unhelpful rude and try to confuse the coustomer read more

I had my annual service on my furnace today and was extremely happy when the service tech, Gary #147, rectified an age-old problem pertaining to my oil tank filter. For years a minor problem existed and was ignored by past technicians until Gary resolved it by using common sense and some patience. I have always been bit concerned about the issue and Gary shared the the same concern. O-rings and gaskets which had never been checked before because of the prior issue had now been checked and replaced as needed. As a result the issue has been fixed, the accessibility now easier for future Bottini techs and peace of mind now established. I thank you Gary #147 and I sincerely hope that your company recognizes you for your hard work and due diligence. Thanks, Mark a 20-year Bottini customer read more

Worst oil delivery company! I'm on automatic delivery and it's always a struggle to get them to deliver. Why do I have to worry about running out of oil and have to call them repeatedly to deliver? What's automatic about that? The customer service people either give you a hard time or misinformation, like telling you someone is coming to deliver but no one does. I was told, "Don't worry if you run out of oil, we'll restart your furnace". Great, just great! What about the fact my house will be freezing? I guess that's not their problem? read more

I have maintained a Bettini Fuel account for 11 years with the opinion that paying a premium for a commodity oil product was warranted if I received top service. However, for the last three years, I have had issues relative to the service rendered to my oil furnace. I politely brought these issues forward but the management team ignored me and always deflected my issues to a front line customer service representative who had no power. In all honesty, I feel that the Bettini family has experienced the ups and downs of the oil market and has now tried to capitalize on their customers by extracting as much profit as possible out of them. I no longer want to foster that behavior so I have closed my Bettini account. I would whole-heartedly recommend that people shop around for this "commodity" service which Bettini has tried to put a creative marketing spin on by saying how "Superior" it is. I would STRONGLY ask potential and current customers to read the recent poor reviews posted here or on Google before considering to have Bettini provide any product or service. For what it is worth...never again for me. read more

I know my daughter has had Bottini since 4/2020, and has been the worst company she has ever dealt with. i am writing this review on one of the coldest nights of 2/2021 and my daughter has no heat/ with her children... WHY???? She gave her mandatory card # for auto delivery in 4/2020 has Heap, has a credit with your company and has run out 3 times 10/2021,11/2020,1/2021 already in 8 months... worst company ever... how do 1 adult and 2 children run of 2 huge tanks of gas in a month ... not possible ..!!! the Kerhonkson office manager is rude af, my daughter called in 1/2021 and was charged a fee for someone to come look at furnace when the tanks read full... just to find out the tanks were empty... then was charged for the propane when she had a Heap credit... wtf.. ... something is wrong with this company..!!! On call tonight informed my daughter she has a credit from Heap, but can't get a delivery with Heap... smh read more

I'm not use to such great customer service these days from most companies unfortunately. However, I was lucky to have Lori/Laurie one of your customer services reps help me with my questions. She was supper friendly and helpful. read more

We recently had an after hours furnace breakdown. Called Bottini, but reached the outside answering service. Waited seven hours for a service man, but one never came until the next morning. When we complained to the company, they bent over backwards to rectify the situation. They even followed up by informing us of the operational changes they were making as a result of our problem. This was the first problem we have had with Bottini after 13 years of otherwise good service. They were VERY responsive once they were aware of what happened. read more

great company to deal with ,i have been getting fuel oil and propane from them for years,great service ,been late on payment a couple of times and they have been very understanding and patient. read more

hard ball sales....they are all about closing a deal. wouldn't give me the terms and conditions of the contract that they duped my wife into accepting. Brian, was rude and disrespectful at every point in the conversation with me. read more

The shadiest group of people in the business. Take your hard earned money and your business elsewhere. Unbelievably unprofessional on the the phone-- wouldn't be surprised if the customer service people have learned their trade and business practices from a school of gangsters. If I EVER talked or treated a customer they way they spoke to me, I would be on the unemployment line. Glad I took my heating oil to someone else a few years back, sadly I have been stuck with them for propane, but no longer-- goodbye Bottini!. read more

Bottini is my supplier for propane in Wurtsboro NY and If I had a choice THEY WOULDN'T BE!! First theytry to jack up there rates and then a few weeks ago they came to make a delivery and HIT MY CAR and ddrove away!!!! I called them and first they tried to tell me there was no delivery but when they found out our maintenance men seen them suddenly yes we did have a delivery but nope they didn't hit my car smh!! Its so crazy that a big established company like this could do this!! I've tried calling them and get nowhere!!! I am a struggling mom working 2 jobs barely making ends meet and now during the holidays I have to worry about fixing my car THEY HIT!!! Merry Christmas to me from Bottini!!!! read more

They were very professional,very polite .Went to work found the problem,fixed it ,problem solved.

They are the most reliable company with fair pricing . I have been using them for 11 years without any problems are always here to fill me up when needed. read more

I have had very good experiences with Bottini for both oil delivery and billing questions or concerns. Recently, I had boiler service from them as well and their service man Dave is the best in the business. Honestly, great work...kept me informed of what he was doing and why...even cleaned the outside of the boiler when he was done. It is rare to see a guy enjoy his work as much as he did. Happy to explain...nice conversation and pleasant. Good job Dave. read more

We have been using Bottini for service and oil delivery for years. I never have a problem getting through when I call and their staff is always very helpful. We get automatic delivery with a price cap and service contract. Every year when I call to set up the plan for the next year, they look for ways to give us exactly what we need for the best price possible. I just called today to lock in for the coming year and found out we will save almost $1100 for the year on our new contract! I am so pleased with Bottini Fuel. read more