Quick, efficient and respectful service in a low-key atmosphere. The mall is a ghost town now so an actual live business isn't hard to find.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced it with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained. read more

While the service was good, the pricing was ATROCIOUS. I contacted the shop in advance and explained my issue: my laptop fan has had a lot of additional noise, and I was looking to have it replaced, and I already bought the replacement part ($55). They told me to drop off the laptop at their location, and when I asked for a pricing or timeline estimate, they said they would need to see the laptop in-person to figure that out. When I did go in person, I still was unable to get a pricing estimate, and was told that the laptop would be ready by the evening at the earliest, most likely ready by the next day (so at least 7 hours later). I already saw that the process of replacing the fan should have been very quick, probably under 20 minutes. Although I was pleased to receive a call 7 hours after I dropped off the laptop that it was now ready for pickup, I was shocked when I was told the replacement cost $135! Even if the laptop fan was fixed, I could have probably done the replacement myself if I had bought thermal paste from Amazon for $5. If you come to this place, you NEED to get a pricing estimate. The customer service is good, and he did a good job checking to ensure the fan wasn't making the overhead noise. But the pricing is unacceptable. read more

Excellent customer service! The guy was really polite and friendly and took care of us even though it was busy. Great selection of phone cases, cleaned my phone for free and got a new screen protector. read more

Pros: - They fixed my phone's charging port for what felt like a roughly reasonable price ($89) - They were very polite Cons: - On the phone they told me it would be 2 hours. That changed to 3+ hours once I arrived. - I asked them to call me on a different line when it was ready and they didn't. - It would have been nice if they would have plugged it in after fixing it. - They asked whether I wanted to tip 10, 15, or 20% when I went to pay. Seriously? We're tipping for this now? Not the greatest experience, but they got the job done. read more

These guys are the best! Fixed my phone quickly when nobody else could - saving me from having to buy a new phone! Very friendly, quick service. Will definitely be using Tech Express from now on! read more

I dropped my phone flat on my concrete porch. Took it to them. Called the next day , was told i need a new mother board at $250. I asked if i needed to pay ahead, he said no. I told him great i will pick it up in 2 wks. I showed up 2wks later. Couldn't find my phone. Told me what was wrong with it AGAIN. I told him I was told you were ordering the mother board, and that it would be fixed by today. He asked who i talked with, told him a guy( no name). He called someone(talked in a foreign language). Himmed and hawed old me my phone was a especial order and that it is on back order. I know he didn't order the damn part, i could tell he was lying. My phone is 4yrs old. He did try to tell me he understands my frustration. UMMM... You have a phone, I dont. So now I'm ordering a NEW PHONE on line. Don't waste your time like I did.. read more

The best customer service in town, very knowledgeable about the products they service. Great prices and willing to work with you and give you great advice on the best products and how to spend your money. Come to Ithaca Phone Repair if you need any assistance with your phone or mobile device. read more

Terrible company! Violated my privacy and did took 2 tries to fix my phone (read on for details). Go anywhere else. I took my phone to the Ithaca Mall branch of Ithaca Phone Repair (same company as Lena Gadgets on the Commons) to transfer my apps, photos, and contacts from an old phone with a broken screen to my new phone. Three days later, I got my phone back and was pleased with the friendly service, the successful repair, and the fair price. The phone repair guy had left his gmail account signed in on the phone because he had used his google account to upload material from my old phone and transfer it to my new phone. That was no big deal, so I just signed out of his account. Then, 10 days later I realized that my phone photo gallery was STILL synced to his google photos account and that it was set to automatically upload photos taken on my phone to his account. I immediately disabled this and signed out of his google account, feeling pretty creeped out. I am willing to believe this was an innocent mistake (the alternative is unsettling), but even so, a phone repair company should understand that this is a huge violation of privacy and completely inappropriate! But it gets worse. After I removed his google account from my phone, all of my contacts (i.e. exactly what I had paid him to transfer over!) were deleted. When I brought my phone back to explain the situation (this time to the downtown location, which was more convenient for me), they caused a huge hassle with scheduling. Instead of having me drop off my phone at a time that was convenient for me, they asked me to wait until they called me to drop it off. I agreed, stipulating that it should be in the morning because my afternoon was busy. At 11:45AM I got a text asking if I could wait until the afternoon. Frustrated but wanting this fixed, I agreed but asked them to let me know what time so I could schedule my afternoon. I did not hear from them again until 4PM when they texted me asking me if I could bring my phone down right then. I went, expecting them to fix it right away (why else would I need to come at a specific time rather than just dropping off my phone any time?), but when I got there, they said they needed to keep my phone for several days to do the repair. I could not be less impressed with this company. The repair was absolutely not worth the hassle. Avoid this place if you can! read more

I do not recommend this to anyone. I had the screen of my iPhone 6s replaced and was charged $180. They try to make it seem like a deal, and gave me a "free" glass screen protector, although I said I didn't want one. However, a screen repair from Apple is only $120 and much better quality. Within 24 hours of replacing my screen, it shattered after being placed on a countertop. Although I had not noticed it before, one corner of the screen was not fully attached. I called and requested a refund because the repair that I had (over)paid for was not done properly. My first call, I gave them my information and they said they could check, but no one called back. On my second call, I was told that it must have been my fault that it shattered, that there is only one way to do a repair and they did it right, and that a "company" couldn't refund them if they refunded me. I then asked if that company was a parent company, and if there was someone there or anywhere else that I could speak to and was told no. I suggest taking your business somewhere that is more reliable. read more

Tech Express - Damaged screen protector - Mobile Phone Repair Near Me - Ithaca, New York

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The best place ever to buy or to fix your phones! !! Good service!! 5 stars!!! Thanks!!! read more

Okay, so here's the deal. Iphone 6s wouldn't hold a charge for */@t! Took it to Ithaca Phone Repair, checked battery, which needed replacement. Quick, confident, and as of day 1, works like a champ! Excellent! Great Service, quick, and would absolutely revisit if needed.....good folk! read more

It's a great store. The screen replacement works good for me and the technical person working here is pretty nice. Will come back again for service. read more

Best place to get your device repaired in this area, super fast and cheaper than other places. Definitely recommended!!

I called two places for iPhone 6 screen replacement one 75 the other 80 I assumed these guys were competitive....Was I wrong 150 bucks! I learned a big lesson to ask how much first....i didn't think it would be twice the going rate I feel ripped off. read more

Very happy with the service I got here today. I dropped my phone and the screen cracked, my phone is insured so I went online to file a claim. Not very good news, they were sending me a 16g refurbished phone when mine is 68g. I went online to see if I could find a place to repair my phone. And this place popped up. Walked in and half an hour later my phone was fixed. Made my day!! Very happy. Highly recommend this place. read more

My phone screen was really badly cracked and my front camera was broken. Took it in and they replaced the screen, replaced the camera and put on a new screen protector for me all within an hour. Excellent customer service, and very reasonable prices. Would definitely recommend visiting Ithaca Phone Repair for any phone issues. read more

Good people, good service. I didn't have a difficult repair but for simple stuff, they are reliable, cheap and quick. I recommend.

I had to call in at least 4 times because they the guy who could do my repair was away, allegedly. They gave me a price, $50. They knew what phone I have the entire time. Yesterday I call them again and now they are finally ready to repair it, for $65 and they go on to tell me that they may break the screen doing it and I have to sign a release and agree to pay for then new screen if (when) they break it. Con men! read more

Fixed cracked and bent iPhone 6 for good price. Friendly people, fast service. Definitely recommended!!

Did a great job replacing my smashed screen. Front-facing camera is a bit foggy now, but the repair job went smoothly and with great customer service. Took an extra 2 hours than what was originally proposed, but was worth the wait for a proper repair. Friendly associate. read more

Ithaca Phone Repair is nothing other than a scam service that takes their customers' money for poor service. I must warn my review is long because there is so much wrong with their service that I wanted to share. If you want a quick summary I highly suggest you seek other phone repair services or look into how to repair your phone on your own before you even think about going to Ithaca Phone Repair. I came to them to get my OnePlus One repaired since my screen was cracked and the touchscreen was unresponsive. They provided me a cost estimate of $150 to ship the replacement screen and the service altogether which is roughly the same price as a used one online. I asked them how much was the part and how much for service and they declined to say the individual costs. However, I was desperate to get my phone repaired soon since I was leaving in two days so I accepted the offer and told them that I need it ready by then. Surprise Surprise I come back with prior notice and 3 hours before I leave Ithaca and they have not started to repair my phone. I patiently waited for them to repair my phone while making small talk with them. As I talk with him the repair guy made sexist remarks with a female customer who came to get a screen protector from him saying that she should let him do it since "men are better at these kinds of things". She was reasonably disappointed with the bad screen cover they provided and after she changed her mind, she wanted to not pay for it and give back the screen. Pretending to be a gentlemen, the "repairman" agreed to not making her pay and made it appear that she let her keep the screen protector for free but he carefully took it off and gave her back her phone before she could notice. She was grateful for his "generosity" and left saying she would always go to them for phone issues but after she left he bragged about how he tricked her into thinking she got a screen protector for free. Yeah I get it, if you cancel a transaction, he should take it back, but the fact that he did it subtlety shows he's a con artist that wants to gave favor with customers with pretend generosity and customer service. He only wishes to make a transaction with people where he gets the most money with minimal loss, if not a reputation for service that he clearly doesn't have. Finally after overcharging my wallet and my time, he replaced my screen for my OnePlus one and I try to confirm that my phone works. Sadly I didn't check my phone speaker and as I was making my way back to Virginia I couldn't here anyone over the phone. I called them later to confirm they would fix this and they said yes. Little did I know that the screen they ordered was from a cheap manufacturer so a day or two later my screen would crack again from a small tap of my finger near the corner of my screen!!!! I asked them to provide me the manufacturer information so I could confirm this but they said they couldn't provide it (for absolutely no reason). I also ask if they would repair all of these issues for free but they stated that I was at fault for cracking my screen so they wouldn't repair it unless I got the part and paid for service again (saying he would give me an estimate when I came back to Ithaca). These guys are unprofessional at best and they prey on people who don't repair their phones themselves or who don't carefully look for good deals for phones online. I highly advise you to take the time and effort to find a replacement phone. You could also try to find the parts and tools needed and carefully fix it yourself (with prior research) instead of going to Ithaca Phone Repair regardless of how experienced or comfortable you are with hardware. I'm grateful you took the time to read my long review and I hope you don't consider going to Ithaca Phone Repair even as a last resort. I wish I could provide pictures but sadly I didn't take any on me before I went to a guy I trusted in VA to repair it. read more

Great service! We had a small part detach from the bottom of my Samsung GS5. It was a simple glue-it-back-together fix, and they did it for free! He also gave us a lot of good info about getting the part online next time so that they can fix it right, and also how we could fix it. Highly recommend. read more

Had a great experience here. I'd already spent in excess of $150 on a completely ineffective "repair" of my iPhone at another local business. I showed my phone here and the problem was correctly diagnosed *immediately*. Fixed in very little time at a very reasonable price. I'd heartily recommend this guy - he really knows what he's doing. read more

hesham, a really helpful and warm technician helped me with new phone. thank you very much. joyful experience!