Always courteous and kind. Whenever I ship high value items ($2000+) I use this store and this…read morestore only. If they pack they guarantee 100%. I am quite thorough and neurotic when I pack my items and many of my clients have commented on how well my items are packed. The only folks I trust packing besides myself is this UPS store and I know I get compliments when they ship as well, I have direct proof of it. Anyway. They are top notch when handling your precious goods. A++++

Terrible experience. A simple prepaid return with a printed label somehow turned into a painfully…read moreslow ordeal. The woman working the counter was completely unhelpful, kept a line of customers waiting, and insisted on charging me $2.70 for a single piece of tape on an already sealed box. Parking in Collegetown is bad enough without this nonsense. The gentleman who usually works the counter is always fast, friendly, and helpful. I'm certain he wouldn't have pulled this. Night and day difference in customer service

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

I had the pleasure of dealing with two gentlemen who were very polite very explanatory and very…read moreknowledgeable about any repair that has to be done to my iPhones. I had two iPhones repaired there one needed a battery and it needed a screen when the job got done on that one it was so professional, and the parts were recognized by the iPhone motherboard as being compatible because if you use parts that the iPhone motherboard does not recognize as being compatible then you would get a message failing them and this phone did not do this. It worked out great the second iPhone I had the glass back installed and the battery installed as well and the job was done so professional it looked brand new and let me tell you something. I've done many repairs everywhere else and I did not get any issues with the repair that was done here at tech Express thank you gentlemen for the repair that you did and I will be coming back for many more.

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

I recommend this place! They fixed liquid damage in my phone and also a majorly damaged screen on…read moremy iPad. They do a great job.

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

Have taken the computer here twice for repair (it's a 2011 Macbook Pro so it's getting along in…read moreyears). Works like new since the last trip in. They respond readily by text or call, and they seem to know what they're doing. Nice to have a spot right on the Commons where you can get tech support.

I've been here twice with two different MacBooks. The first time I needed my screen replaced. I…read morewaited a few days for them to order the parts and then was given back a MacBook with a dented screen. When I complained saying I didn't agree to pay for a damaged product the guy reminded me that I had already signed an agreement (I did, but that doesn't make it right) and that all sales were final. A few years later I came with a different MacBook that wasn't charging. I was told over the phone that it would be hundreds of dollars to fix. So I declined their business. I then went over to Ithaca Mac Repair who told me all I needed to was to clean the charging port with rubbing alcohol. Overall the customer relations were horrible, and they did not do quality work whatsoever. Mabe no one will ever see this review because of the messed-up algorithm, but if you do please don't give this shop your business it's not worth your time or money.

John is an amazing man, and you can immediately tell he's been doing this work for a long time. He…read moreis extremely fair on prices and delivers the kind of quality workmanship that's hard to find anymore. This is actually the first review I've ever left, simply because of how amazing my experience was. The work was done quickly, tailored perfectly to what I needed, and honestly couldn't have gone any better. I highly recommend John to anyone looking for someone reliable, skilled, and professional.

0 out of 5. Single…read moreexperience with this location. I have read the other reviews and am uncertain how and why my experience is vastly different. Item for alteration: off the rack cotton trousers needed waist to be taken in. Draw string. I presented item to staff and told them what I needed. Response: "What do you want us to do?" ? Result: see photos. I showed the result to someone else who is a fashion expert. I will not post their response here, suffice it to say they confirmed my suspicion of poor quality.

Fast response. Same day turn around. Took his time to make the repair to my iPhone 8 right. Took…read moreabout 1/2 hour and I was in my way. Cost 90 total. When the guys at the mall was charging 130. Local guy. Worth the call.

I definitely recommend the CNY Tech Guy! He was able to repair my Motorola X Pure when I dropped it…read moreand shattered the screen. He ran into an issue while repairing it but was able to quickly rectify the situation and I am completely satisfied with his service. He even offered to meet me wherever was convenient for me in Cortland. He was also very friendly and professional! I especially appreciate how responsive he was to my messages and how he kept me up to date on the progress of my phone. I will tell all my friends and family to go to him when their phones or computers need to be fixed.