My phone did a auto fill for my address and I hadn't realized it on an order. The package was…read moreposted as undeliverable on the day it was due so I stopped into this post office. John took the tracking number and called the carrier post office and found the package and asked them to pull it out of the truck so I could retrieve it. At one point the line disconnected and he waited for them to call back. My boyfriend who was visiting from New Jersey said that the post offices near him would have told him he was SOL and that was some of the best customer service he had ever seen. Thank you for making our Saturday morning.

Great staff and service. We appreciate our local team so much! Fast, friendly and efficient.read more

Very mixed feelings about this post office. How do you come up with a fair rating for a…read morecombination of amazing, helpful phone service and appalling delivery service? To start with the bad, I sent my son a time sensitive package with DHL. When DHL decided that a redelivery attempt was too much trouble, they turned the package over to the Post Office. I received an email that the package was "undeliverable" (this after a delivery attempt had been made and a door tag left). Turns out that the DHL printed label was incomplete, it had the right street name and number and had the apartment number but not the letters. An issue yes but making the package undeliverable --no! First of all, someone (first DHL driver?) had written the apartment letters on the package. Second, I don't think USPS even went to the building. There is a package desk in the lobby that could have taken the package or directed the driver to the right apartment. Luckily my son has a car so getting 5 miles from Collegetown to the Warren Rd location by the airport wasn't a big deal. But it is more than 30 minutes by bus, each way. Now for the very good. Bill, who answered the phone, was the friendliest post office employee I've ever spoken to. He was helpful, considerate and responsive. He found the package right away and placed it at the front desk for my son to collect.

Greetings from the opaqueness. It's time again for yet another scathing review of one of my…read morefavorite targets - the United States Post Office. Went to mail a couple letters at the outside mailbox on Saturday afternoon. The box was jammed full right to the brim where letters were almost coming out the in slot. I've seen this happen before at the Lansing Post Office. While I consider this to be unforgivable for a Post Office, I guess it happens. So I went back Sunday afternoon and the mail box was STILL filled to the brim. You gotta be kidding me. As it states on the outside of that specific mailbox, it's supposed to be emptied TWICE on Saturdays. You could have reached in and grabbed other people's mail, if you felt so inclined. I've had many issues with this certain post office but this is beyond the pale. I don't care if somebody called in sick or whatever, the post master or a supervisor should realize the Christmas rush is upon us. This is unacceptable. The Ithaca Post Office has to do better.

Easy access to our Post Office in Locke NY. Extensive parking available for large vehicles,…read more RV's, campers, tractor trailers etc

I always found it hard to blame the carrier (whether it's usps, fedex etc) for late deliveries…read more They have so much to do every day and are such a vital service for everyone. Every time I go into the physical office, service is very friendly and expedient.

Horrible. They have 1 worker every time im there. There was a line of people mailing bags full of…read morepackages all I wanted was a stamp. After 5 min of the line not moving I left. Hire worker's we pay enough for stamps for 3 new workers

I had a favorite post office back in Oregon and I was sure I would never be as happy with another…read morepost office. Turns out I was wrong- Geneva USPS is a great little office. I adore the staff- who are so helpful and friendly. We have never had issues with our mail hold or delivery. I also kept a PO Box here for a year after our move with no problems. I rarely wait for more than a minute or two to be helped and there is lots of parking nearby in the city public parking, out front or on Linden. Absolutely a top notch operation.

Came in to get two passports done. Had to schedule a last minute appointment here because another…read morepost office couldn't take us and cancelled. Cathie was GREAT, handled everything seamlessly and took care of getting it done! Can't say enough good things.

Lake Jackson office is always friendly, knowledgeable and courteous. Station is well stocked and…read moreclean.

This USPS location is fine. I've mainly visited when in Ithaca and going to other locations (like…read morethe Ithaca USPS location up by the airport) has been too much of a hassle. It's certainly on the smaller side (and that's something to consider during a pandemic combined with this period of shipping things for the holidays), but my experiences here are almost never especially involved or complex. The staff here can range in terms of helpfulness or overall service-orientation... some of them are helpful, and others not so much (the latter of which I experienced when trying to get help from this location for renewing my passport). I do wish they had a self-service kiosk (for weighing and buying postage for your item) at this location. While I don't necessarily expect one would be the best idea during a pandemic (ensuring cleanliness after self-service can be fairly problematic), it'd be nice if this location had one for use once things revert a bit back to a normal state... they've just never had one.