Great staff and service. We appreciate our local team so much! Fast, friendly and efficient.read more

My phone did a auto fill for my address and I hadn't realized it on an order. The package was…read moreposted as undeliverable on the day it was due so I stopped into this post office. John took the tracking number and called the carrier post office and found the package and asked them to pull it out of the truck so I could retrieve it. At one point the line disconnected and he waited for them to call back. My boyfriend who was visiting from New Jersey said that the post offices near him would have told him he was SOL and that was some of the best customer service he had ever seen. Thank you for making our Saturday morning.

Greetings from the opaqueness. It's time again for yet another scathing review of one of my…read morefavorite targets - the United States Post Office. Went to mail a couple letters at the outside mailbox on Saturday afternoon. The box was jammed full right to the brim where letters were almost coming out the in slot. I've seen this happen before at the Lansing Post Office. While I consider this to be unforgivable for a Post Office, I guess it happens. So I went back Sunday afternoon and the mail box was STILL filled to the brim. You gotta be kidding me. As it states on the outside of that specific mailbox, it's supposed to be emptied TWICE on Saturdays. You could have reached in and grabbed other people's mail, if you felt so inclined. I've had many issues with this certain post office but this is beyond the pale. I don't care if somebody called in sick or whatever, the post master or a supervisor should realize the Christmas rush is upon us. This is unacceptable. The Ithaca Post Office has to do better.

I recently had to move out of my apartment and the office told me all my mail would be sent to this…read moreoffice but I have gone at least once a week for the last 3 weeks and no mail like what the...... I got mail almost every day when I was living in my apartment and now nothing for 3 weeks

I had a favorite post office back in Oregon and I was sure I would never be as happy with another…read morepost office. Turns out I was wrong- Geneva USPS is a great little office. I adore the staff- who are so helpful and friendly. We have never had issues with our mail hold or delivery. I also kept a PO Box here for a year after our move with no problems. I rarely wait for more than a minute or two to be helped and there is lots of parking nearby in the city public parking, out front or on Linden. Absolutely a top notch operation.

Came in to get two passports done. Had to schedule a last minute appointment here because another…read morepost office couldn't take us and cancelled. Cathie was GREAT, handled everything seamlessly and took care of getting it done! Can't say enough good things.

Easy access to our Post Office in Locke NY. Extensive parking available for large vehicles,…read more RV's, campers, tractor trailers etc

Good postal service. Interesting architecture. The window closes during lunch hour, but the…read morebuilding is open then.

One of the nicest looking post offices I've seen, it's in an older historic building with high…read moreceilings and beautiful features. It closes between 1pm - 2pm during the week and isn't open on the weekends. Open until 5:30 though which is pretty late for a post office. The few times I have been in here there isn't a line and if there are people, it doesn't take very long. The staff is super efficient and the woman is extremely friendly, you don't always get that from post offices so it's awesome. No parking lot but you can park in the front for a few minutes and there is a 15 minute parking sign. You can also park on the other side for a longer period of time. Visit this post office over other ones :)

Standard city post office. Well kept facility, knowledgeable staff. USPS ground is still almost…read more always your most affordable option especially if you want your items tracked & insured!

walk up in rain to get my package that been waiting for says its not there carrier has it. chase…read morecarrier down says she dont have it its at shop. who has my package? now Monday is a holiday have to wait till Tuesday for package.

Absolutely terrible, lazy and incompetent…read more If I could give zero stars I would. I am sitting in my home and got a notification from usps (Amazon delivery) that they cannot deliver my package because "I moved". Wrong. I'm sitting here and I heard the mail truck. I have lived here for one year and no one has had an issue before. What the hell?! Is it just that you are lazy or can't be bothered to try?! Terrible.

Totally incompetent and unprofessional staff. The post master speaks terrible English and is in…read moreover his head. Does not answer the phones in a timely manner & when they do, it's like they talk down to you with a cocky attitude. Should be closed down just like the local police department.

I always found it hard to blame the carrier (whether it's usps, fedex etc) for late deliveries…read more They have so much to do every day and are such a vital service for everyone. Every time I go into the physical office, service is very friendly and expedient.

Horrible. They have 1 worker every time im there. There was a line of people mailing bags full of…read morepackages all I wanted was a stamp. After 5 min of the line not moving I left. Hire worker's we pay enough for stamps for 3 new workers

Top notch customer service from Clint, Everytime I go there he is very knowledgeable and interested…read morein saving customers money on shipping.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.