TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

The employees are friendly and very knowledgeable and they offer a broad range of services. You can…read moreget color copies, fax documents and ship via FedEx. They take care of packing your shipments and also offer locksmithing services. This is a privately owned store authorized by FedEx so be sure to check them out and support a local business.

I sent a package out on January 30th and paid extra for it to be delivered by February 3rd. UPS…read morelost it!!! I have gone twice to file a claim so UPS could look for it and the young lady said oh sorry I will get it done. Today is February 23rd and she still has not filled it out!! So, my package which was an important document cannot be traced until they fill out the form. Very rude also!!!

Rude and unprofessional. Poor problem solving and customer service. Maybe that's the new UPS brand.read more

They only drove to my mailbox slapped a tag on that no one was home, and they did not even go up…read morethe driveway! And every time I talk to anybody all I get is I'm sorry someone should have been there! UGH lady there was three people at my house waiting for it, sorry that you drivers are lazy and don't want to get out of the van. Not happy with them at all!

I've been at home for the past 4 days. Got a call this morning that 3 attempts were made to deliver…read moremy package despite no fed ex truck ever pulling into my driveway. My tracking update did show a picture of them in my neighbors driveway once with a small dog facing away from the truck. When they called they denied taking the picture and asked "well do you have dogs." ...

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

First the positive…read more To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want.

I've been using these guys for shipping for years and never had a problem. They have looked after…read moremy business shipping from this and their previous location since at least 2010. 100% reliable and trustworthy.

Don't drop off a package and expect it to be sent out. Clearly they are thieves that own it and…read morework there. Myself and 4 others I know have dropped off packages only to have them disappear.

Wish they could be open 24 hours but I know why they cant but I should be able to get my mail…read moreanytime of the day I pay for a mail box but I have to go between the hours of normal business hours just wish they could have a better system like so I could access my mail whenever I wanted thats the way Montour falls post office is they have the office part locked and closed but you can get your mail anytime of the day or night

Super easy in and out. Jen was great perfect great big smile…read more Highly recommend this place if you need to ship or package or have something taken care of

Worst experience I've had with a business. For the first time in my life I had to ship something…read morethat could not be lost, for the first time ever I used UPS. Well they lost it in that store. I had three other UPS places check on it with shipping code and they all say the same thing, that it was never even in the system and should still be there. All I've gotten from Auburn locations is just file a claim. I don't know what bothers me more, is it they lost my package or don't seem to care. I know the manager, Katlin dose not, she never even bothered to call. Its aa bad business run by bad people.

I want to say that my move with these guys went well for the most part. They were very careful with…read moremy belongings and put them exactly where I wanted them. What I was not happy with was the bait and switch estimate that they gave me. They quoted me 3 hours for the job. They were more expensive per hour then the others who quoted but I figured because they could get the job done faster, I would hire them. Well the job took 4.5 hours and they charged me for five hours. They promised me three men to do the job and they showed up with two men and a woman. I am a feminist and am all for this, but the woman couldn't lift anything heavy so I would say she just stood around for 30% of the time. This means that the job took longer than it would have with three men like they promised. Finally, I discovered that two of my dressers were ruined in my storage unit when they got them to the apartment. I asked the movers if they would take them to the dump. They agreed and I was very happy about this. They saved me the time and effort so I reflected this in their tip. Well this morning I went to throw away some trash in the small dumpster on my apartment complexes property and there are my two dressers right next to the dumpster. This company and its workers are very shifty. They promise one thing and do not uphold their promises. So if you get a bid from them, I suggest you are very cautious to evaluate if the time estimate is accurate. And don't trust their workers either. They will promise you one thing and do quite another.

12/15/19 It has been…read morefour months and the company still refuses to reimburse us for the close to $500 worth of our belongings that through their incompetence have been lost. The NY State Attorney General's office is trying to help us but so far the company has offered us a fraction of the value of what they lost.