My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.

asked to learn more about my project. Have not heard back since replying. Not sure if they are…read morejust busy or no longer interested.

Since Frontier released their Frontier Fiber service I have had trouble free FAST internet…read more Receiving a 100% of the speed I pay for. My workday runs so much faster as result of this service upgrade. It plugged right into our existing Gigabit network no additional equipment needed. We also setup Frontier Fiber for many of our customers because it is such good service.

Frontier is a joke. There is absolutely no Customer Service. Everything is through endless chat,…read morebots and apps that will not let me connect because I am no longer a customer. I have a billing issue to resolve and spent four hours trying to straighten it out to no avail, please stay away from these crooks.

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our…read moreneighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better.

Stop lying that you use fiber optic…read more Because you don't further more you also need to start hiring responsible people and make your employees take sensitivity course not online Plus take de escalation training You also need to come down on your prices Green light network 500 megabytes is $55 Frontier also $55 same as green light Hulu tv $89.99 Fubo tv 89.99 You tube tv 82.99 Frontier phone $35.00 a month

Things were fine, besides a few hiccups with my recorded shows freezing for a few seconds, until my…read moreprice went up. When I called to cancel they told me I was in a 2 year contract and they had the ability to raise my price but I can't leave their service. So basically they can break a price agreement but I'm stuck using a company that doesn't care about their customers until after their second year. I got $15 off my monthly fee for being a second year customer after I was paying quite a bit less last year... Woohoo... After that phone call my package was changed without my authorization or without even talking to me about what that representative was going to do, so I spent another 20 minutes on the phone correcting that mistake. Yes, I like to watch tv, but it's not worth it when there are so many other options today.

Update 5/10/26 - Apparently there is one more chapter in this saga. I tried to sign up for Frontier…read moreFiber as I promised after the pole was removed. They provided me a work order number (I don't recall that number)... no notification and nothing happened. I call the 800 number and thrash my way through the phone tree to a person - they have no record of the work order or any work order at my address. (The phone tree is nearly impossible to navigate if you do not have an account number with them, also, it appears the "account phone number" is NOT my phone number.) A couple weeks pass and someone calls me. I relate the issues, a second work order is opened (#070644356). Frontier needs to do a "credit check", so I log into the 3 agencies and temporarily lift my freeze. They email me requesting proof of ID, so I email an image of my drivers license. I also download the "app" as requested so I can check when the tech will arrive. It says the order is in process. 4 weeks pass, it is now May and I get a call from (800-921-8101). I explain the history, they cannot locate the work order. We go through the whole thing for the 3rd time. I lift my 3 credit blocks AGAIN. Credit check is OK, but I'm told for some reason my account was charged $40 for the check. Frontier sales gives me a number I can call to get it removed from my account (866) 293-7026 (question - why should the customer do this?) but the "auto-answer" bot at thast number keeps asking for my "id number" when I call (what ID number?) - useless. We are now on Order# 070656860. I log into my account, they need "Positive ID" again - I attach another copy of my drivers license... I hear crickets. In a week I check the Frontier app on my phone. Apparently they have been trying to contact me (the right phone number might help). There is nothing in my email or junk mail folders. There is NO WAY for me to contact anyone from the app (except the 800 number that you can't get through, and GIGA is useless - (cannot locate the order number, phone number does not match, no "orders" for my address, etc). I log into my account at FRONTIER.COM and I have a message... "They Need Positive ID" AGAIN! At this point I AM DONE! I called the 800-921-8101 to cancel, but of course it could not find my order number, by phone or address. My only solution - I wrote a TEXT message listing the order numbers and requested they be canceled, made a PDF image out of it and attached it in place of my "ID Image" they were requesting. FRONTIER - I tried, but you and your systems are too hard to work with. (BTW - one phone call to a non-800 Greenlight number, information given, no credit checks, installation date AND TIME scheduled all by the SAME PERSON on the SAME CALL, I was emailed account and status info, and 1 week later I'm on Greenlight Fiber.) Who would YOU want to work with?

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

We were getting the run around from dishtv. James from all choice connect called for us and got…read moreour installation done the next. He is very kind and considerate. I would recommend him to anyone.

Great customer service Very professional…read moreVery helpful Would be nice to have more customer service, like this company.

I went to the store to ask about mobile service. After waiting 20 minutes in line and still being…read more#10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up. The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number. I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions. So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program. I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer. Then they replied to me telling me to go to Facebook to share my experience and someone can help. On Facebook they tell me that they cannot see anything from any other sites and that they have systems that reply to people. So they don't actually want to address concerns - just keep sending you through their various systems hoping that people will give up all the while, publicly looking like they care.

This store has Several Problems and only given Stupid Answers:…read more1) It Does Not Have ANY handicap parking outside! Theres Only 2 spaces and it's actually in front of the store 3 doires down! They say that's the towns fault, when asked if they ever asked or applied to add more handicap parking cuz people are waiting for those spots & was told (by the store manager) that it's up to Spectrum corp to apply and NOT UP TO THE STORE TO APPLY! 2) It Does Not have ANY door assistance ( a button to press to open the door nor have light weight easy to open doors) so if your older or disabled it's hard to get into the store. 3) Want to pay your bill, exchange or turn in equipment? Hope you got nothing planned cuz you'll be waiting for couple of hours. Where you sign in looks more like you're signing in to ask about phones! 4) The machine to pay your bill ( so you don't have to wait in line) Doesn't Work and Never Has! 5) Told by the counter person that can only pay monthly bill with cash or check & only take debit or charge card to set up auto pay account. 6) IDEAS ; ~ drop box @ desk to take payments and mail or email receipts will be done later after the store closes or whenever the ~ have 1 person doing ONLY PAYENTS! and whenever free during the day, they mail or email payment receipts will be done ~ have 3 people ONLY doing exchanges, upgrade or downgrade ~ have 2 people doing new customers cell phones or home services. ~ Irregardless of who's is responsible for handicap parking spots, need more. If the store manager & Spectrum corp can not convince the town or the plaza owners that it's needed (and part of the Americans with Disabilities Act) then maybe people should take their business elsewhere.

Talk about a rip off about 4 years ago, i had these people install services, the installers smelled…read morelike weed. Then reception didn't work and tv all messed up. I cancelled within 24 hours and said i would not be charged. They charged my card without asking and wrote i complaint to the BBB. They said 'you are lucky we didn't charge you more than $175 for canceling' i am like excuse me? I changed my cc #'s and they are a freaken joke, scam artists and hope they go out of business, KARMA is a B****. remember that folks. Direct TV was more understanding for this and KR works for them, unreal!! I would highly recommend avoiding this!

Direct TV will not service accounts when there is snow on the ground...I live in Buffalo so I am…read moreout of service for the rest of the winter. Direct TV should tell potential subscribers that live in snow belt areas that this is the case, no intelligent individual would subscribe to their services.