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    I went in the store and was in and out within 5 minutes. I picked my equipment. The customer service was great. I didn't have any problems.

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    Verizon

    (17 reviews)

    $$

    My spouse and I spent two and a half hours here (3:00 PM - 5:30 PM) yesterday waiting for service…read more During that long wait, my spouse was repeatedly refused access to the restroom by employees Steven and Ecen. This is a 5,500+ sq. ft. retail building--it is legally required by NY State Plumbing Code (Section 403.3) to provide facilities for patrons, especially those you've kept in the store for hours. My spouse was forced to walk to the Marriott next door just to find a restroom. Absolutely unacceptable treatment of customers. Avoid this location if you expect basic decency. I have filed a formal complaint with the town code enforement office as well. Outside of this I will note that the fill in manager (I did not catch his name) from the webster store was a great service and otherwise saved them from loosing my account.

    First of all a restroom for customers would be nice ,and more comfortable chairs not half chairs…read more.There something fishy going on at that store they open the rear office door and it sounds like a call center. I tried to reach out to that store via phone and always went to Apple call center . ( Something is up just saying.) Just a uncomfortable feeling. By the time it was said and done with everything [4 visits or more waited 10 days 1 reason is I got locked out of my Iphone 16 pro max and the main Reason was waiting for 17 pro max to come in. Anyways Walked out confused and pissed. Never again!! The lady manager and her team seem shady for some reason. Thanks for listening Stephen Sallome If you would like to hear more accurate info you can reach out to me on Facebook and ask any questions about this place. And I can give my phone # to explain my experience more in depth. Look at the rest of the reviews it should tell you something!! Something is very fishy at this store!! Beware!!

    Spectrum - isps - Updated May 2026

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