My spouse and I spent two and a half hours here (3:00 PM - 5:30 PM) yesterday waiting for service…read more During that long wait, my spouse was repeatedly refused access to the restroom by employees Steven and Ecen. This is a 5,500+ sq. ft. retail building--it is legally required by NY State Plumbing Code (Section 403.3) to provide facilities for patrons, especially those you've kept in the store for hours. My spouse was forced to walk to the Marriott next door just to find a restroom. Absolutely unacceptable treatment of customers. Avoid this location if you expect basic decency. I have filed a formal complaint with the town code enforement office as well. Outside of this I will note that the fill in manager (I did not catch his name) from the webster store was a great service and otherwise saved them from loosing my account.

First of all a restroom for customers would be nice ,and more comfortable chairs not half chairs…read more.There something fishy going on at that store they open the rear office door and it sounds like a call center. I tried to reach out to that store via phone and always went to Apple call center . ( Something is up just saying.) Just a uncomfortable feeling. By the time it was said and done with everything [4 visits or more waited 10 days 1 reason is I got locked out of my Iphone 16 pro max and the main Reason was waiting for 17 pro max to come in. Anyways Walked out confused and pissed. Never again!! The lady manager and her team seem shady for some reason. Thanks for listening Stephen Sallome If you would like to hear more accurate info you can reach out to me on Facebook and ask any questions about this place. And I can give my phone # to explain my experience more in depth. Look at the rest of the reviews it should tell you something!! Something is very fishy at this store!! Beware!!

Just be advised...THIS IS NOT A TMOBILE STORE. Went in a bit bent out of shape as TMOBILE canceled…read moremy whole service when I terminated my 2 week attempt at trying their internet..yup no phone all gone. When I told Eric he neeto call someone, as I couldn't, no phone, he said. I can't because were not a TMOBILE store. I asked well then who are you and he gave me the name of a company I'd never heard of and pointed to a smaller plaque by the storage room door. I then proceeded to take a picture of the plaque and Emily put her hand with a box in it over the name of the business. More to come after I find out the real story but stay away. Will be getting with the FTC.

BEWARE - They lie about credits and line charges and say it takes two months for credits to kick…read morein, but when the credits don't kick in or you get unexpected line charges on your first bill, they say it's past the 14 days to return the equipment and there is nothing they can do. Stay with your current carrier..!

I had taken my computer and printer into BBS to get them to talk to each other so I could print…read morefrom my computer. Found out they had gotten it to work but it was through there office WIFI. In order to get it to work directly I had to take it home and Dave connected remotely to it and did a great job of getting it to work. In September 2022 I took my laptop back in to have it cleaned of viruses and any malware which they did. I didn't need to print anything for a couple of months but when I tried to print some stuff it did not work so I called and asked for Dave to call me back and gave my phone number but I never got a call back. I waited about a month and called back and spock to another tech and told him I need to talk to Dave. He said he would leave a note for Dave to call me. He never called then I got tied up with the holidays and winter until I needed to do my taxes and needed my printer. I have called again and can't get to a person. Paul

These guys are the best! Incredibly knowledgeable, very easy to work with & willing to go the…read moreextra mile. Thank you BBS for the outstanding service you provide!

I have had my phone fixed twice in the last few years here. replacement of battery and virus…read morecontamination removal. I recommend them! Such a great service to have nearby.

If I could give a zero, I would. Beware..DO NOT TAKE YOUR DEVICES HERE. They lost my iPad and…read moretook no accountability for that. Worst customer service experience of my life. Inconsistent stories, excuses and everything in between. Avoid the headache, stay away and take your business elsewhere.

Worst location I have ever been to and would not recommend going there at all. I bought a brand new…read morephone and screen protector yesterday and my screen protector cracked. They're telling me I have to pay full price because I don't have the receipt. absolutely ridiculous.

absolutely dogshit service, white guy was so fucking rude and made me very uncomfortable throughout…read morethe whole expirence

Great customer service by Scott Coulter! True professional & well educated on his products!read more

Since Day 1 they're treat me excelent. Outstanding service. I decided to port to Verizon because of…read morethe Data breach in T-Mobile. I was eclectic but I don't regret it. Better service, better discount for military members, an impecable customer service and very friendly 100% recommended

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Gates Trolley blvd has green light network…read more They installed it last year People already have it Real fast

Terrible customer service, I asked if they could speed up the process or schedule for a later date…read moreto do the construction because of the fact that I got little puppies that chewed and choked on a flag and their response is to send my vet bills to the support email. As they still continues to dig up my yard even past my property line, now my pups fell into one of the holes they made in my yard and was covered in yellow paint bc of the crazy, messy markings they put down. Very unprofessional and very rude, I will not ever! And I mean ever! Use this service and support them at all costs!