My spouse and I spent two and a half hours here (3:00 PM - 5:30 PM) yesterday waiting for service. During that long wait, my spouse was repeatedly refused access to the restroom by employees Steven and Ecen. This is a 5,500+ sq. ft. retail building--it is legally required by NY State Plumbing Code (Section 403.3) to provide facilities for patrons, especially those you've kept in the store for hours. My spouse was forced to walk to the Marriott next door just to find a restroom. Absolutely unacceptable treatment of customers. Avoid this location if you expect basic decency. I have filed a formal complaint with the town code enforement office as well. Outside of this I will note that the fill in manager (I did not catch his name) from the webster store was a great service and otherwise saved them from loosing my account. read more

First of all a restroom for customers would be nice ,and more comfortable chairs not half chairs .There something fishy going on at that store they open the rear office door and it sounds like a call center. I tried to reach out to that store via phone and always went to Apple call center . ( Something is up just saying.) Just a uncomfortable feeling. By the time it was said and done with everything [4 visits or more waited 10 days 1 reason is I got locked out of my Iphone 16 pro max and the main Reason was waiting for 17 pro max to come in. Anyways Walked out confused and pissed. Never again!! The lady manager and her team seem shady for some reason. Thanks for listening Stephen Sallome If you would like to hear more accurate info you can reach out to me on Facebook and ask any questions about this place. And I can give my phone # to explain my experience more in depth. Look at the rest of the reviews it should tell you something!! Something is very fishy at this store!! Beware!! read more

The manager left us to make a phone call on our behalf. After a half an hour, he had not returned so we asked another employee to check on our status. The manager was on a conference call related to something else and never told us that he wasn't working with us. read more

There are "no chairs" or tables. Your options are window ledges or on your feet. So its an uncomfortable, long wait. Employees are friendly and helpful. But to strip a facility of a place for waiting customers to sit, unacceptable. read more

I would give this place a zero if I could. The amount of hassle involved with trying to pay your bill is unbelievable. . The nightmare of dealing with the customer service people to PAY YOUR BILL far outweighs the usefulness of this companies cellular services. T-mobile is the better choice. read more

Called me on Wednesday and asked to stop in at my business to discuss using One Call. made appointment for Friday morning and sat here waiting...no show and no call. wasted my morning waiting. Not reliable at all. if their employees are not reliable, how am I expected to rely on the service? read more

Upgraded a phone 12/1. The paperwork showed the full price of the phone, not the "Black Friday" special price. Told me the "correct" amount would show up on my bill. Sales person even wrote it on my paperwork. It didn't. Called the store, 2x today NOBODY answered, the 3rd time the person told me he would give the message to my sales person and they would call me back. Of coarse they didn't. The sales person wrote on my payment "what" my monthly payment should be. Also on the day, wanted to sell up a wireless charger. Took the phone that we were not upgrading and put it on the wireless charger in the store and said both phones would work. When we got the charger home, the older phone didn't work. Of coarse they placed it on a different charger at the store "quickly" guess another dishonest measure to sell the wireless charger. They have you sign for stuff WITHOUT the opportunity to read what you are signing. They don't even give you a copy you HAVE to log into your account to find the details of what you sign. Again VERY DISHONEST and I believe fraudulent. Every time I go into a Verizon store and change or upgrade my account, ALWAYS more then what I'm told. Looks like I will have to resort to filing a claim with the NYS Attorney Generals Office for "FRUAD" read more

Shit show is the term that comes to mind for this hell whole. My God, I have never seen a slower and less efficient system in a store . First you have to wander around and find a guy with a tablet, then you wait half an hour or more to do 1 simple task. There aren't any desks or enough seats so you have to wander aimlessly and wonder if your name will ever actually be called. Wasted way too much time in the Apple store wanna be today. read more

This place is absolutely amazing. They walk you through everything step-by-step plan to get, The best way to save money, Never pressured to buy anything on the spot they are truly there to help you understand everything and get what is best for you and your family... big thank you to Chris that helped my son and I out today :) we love you guys read more

When it comes to dealing with my phone service I dread going to the Verizon stores. Most of the time they are just trying to sell you the most expensive phone and plan they can swindle. This store is different. I have gone in here a few times and the customer service is amazing and they don't try and sell anything, they ask you what you need. This last trip, the girl realized I didn't need to waste my time in the store and directed me how to take care of my phone issues from my own home. It was easy and painless. After the whole ordeal, I ended up with a cheaper monthly bill. I think the fact that this is corporate location helps incredibly. Never going to a different location. read more

Purchased a Samsung S10+ and S4 watch together and was told that by doing so I would receive a $50 credit. Great! I was also told that the watch has LTE and can send / receive calls without the phone nearby but that costs $10 / month and I could only cancel it when the watch was paid off. Weird, but alright. I decided today that I never have used the watch without my phone nearby (uses bluetooth instead) so I went in this location to pay off the watch and save myself $10 per month. Doesn't work that way I'm told today. The $50 credit is in installments of 2.50 or something minuscule monthly and if I pay off the watch today I forfeit that $50. Wait, what? But if I don't pay it off I have to pay $10 a month for a service I won't use. I am learning new ways every time I go into this store of ways they can take your money. This all seemed strange, clearly something was mistaken or someone misspoke. The GM should be able to clear this up no problem. No. Didn't want to work with me or help me out in any way shape or fashion. The computer was spitting out numbers and no matter what I said he was not willing to assist any further as they had already made their sale and collected my money. Stay away from this location. The people are not interested in helping you in any way, they're only there to make sales. They suckered me, don't let them get you too. Cya Verizon! Thank this location for a loss of at least 1 customer and likely a few more once I've had some coffee with friends and they hear my tale. Disgusting. read more

This is a CORPORATE VERIZON Store, not an independent retailer!! I have been to this location 5-6 times since it opened. I love it here. They have the friendliest, most knowledgeable staff of any location I have visited. They have a great wait system in place, and regardless of how crowded it ever looks, I swear I have never waited more than 10 minutes for my name to be called. The staff is very knowledgeable about the products and I have never felt pressured to spend more money on something that didn't fit my needs. If anything, staff has always been honest in telling me they don't think that (overpriced) XYZ is really what it sounds like I want, etc. With so many independent type cellular phone retailers all over the place, it's hard to know when you are really at VZW, versus someone with some sort of franchise/independent location. This is the real deal. Truly a great and easy experience every visit. read more

This location is in need of some customer service training x1000. Went in twice yesterday and both employees I dealt with were NOT pleasant people. It wouldn't hurt to at least pretend like you wanted to be there ! read more

This location has very disrespectful and ignorant employees. I have been a customer since 1999 and that has been 19 years and 11 months too long. They are almost as bad as sprint. Tech support is useless and dishonest employees trying to get you to buy gift cards to pay bill and then they want to keep you waiting forever for tech support only for them not to be able to hell. Will be happy when they go bankrupt!!! read more

Definitely steer clear of this store if you want anything to get done. Aside from having to wander around aimlessly hoping someone will eventually help you- which good luck unless you're hoping to wait over an hour with no communication about wait time (or even a hello)- when they do finally get to you, there are no desks! You're expected to just stand there uncomfortably while the entire store hears your business. Third time with a bad experience at this store- would definitely recommend visiting the Culver store instead!! read more

This store turned my 70 year old father away THREE TIMES after he purchased a $1200 phone and was having trouble downloading info from his old phone. Disgusting read more

I Had a lot of issues canceling Verizon after being with them for over 15 years. They quoted me like 20$ give or take because I canceled the day after my billing cycle on 12/23 and I just paid a 337 payment. I gave them the chance to give me some new phones but they declined so I went with T mobile. I specifically told them to bill be me my last month charges and to not take it out of my account, and to send me a cancelation email...she said no problem. She never followed up with a email and while I am waiting for a final bill I notice they took 249$ out of my ESL account in January then in February another 229$ I hit the roof...I called and complained...They said I never canceled everything and that I still owed them which is way different then the first rep on the phone...I had everything switched to T mobile so they didn't have anything to stand on. I went in person the Ridge Rd and as soon as I gave him my name he gives me a sheet of paper with a 1-800# on it. Truly what's the sense of having a manager if you can't resolve customer issues. Very terrible and sucky service to say the least. ESL did get my money back for me because they didn't have authorization to take out my money. Furthermore Verizon could have treated me well as I was canceling with hopes to gain me back as a customer. Nope never again and stay away from Verizon the T-Mobile service is way better anyway!! read more