Very honest and respectful. Port was the issue and he cleaned it to be sure but it will need replacement and because I was not ready to commit to replacing the port for the price quoted and it wasn't just an issue of cleaning he did not charge me anything for my visit. read more

If I could give this place a negative rating, I genuinely would. This operation is a complete farce. A straightforward warranty repair spiraled into a parade of excuses: first later today, then I'll call you tomorrow, then three weeks, and ultimately three months. They couldn't even provide a claim number until I contacted the insurer myself--something they should have handled from the start. Save yourself the frustration. Do not waste your time or your sanity here. read more

I have had my phone fixed twice in the last few years here. replacement of battery and virus contamination removal. I recommend them! Such a great service to have nearby. read more

If I could give a zero, I would. Beware..DO NOT TAKE YOUR DEVICES HERE. They lost my iPad and took no accountability for that. Worst customer service experience of my life. Inconsistent stories, excuses and everything in between. Avoid the headache, stay away and take your business elsewhere. read more

Got a new battery for my iPad Air 2. I was told it would take a couple of weeks to get it back. They work on phones first and usually get them fixed in a day. I put down a deposit on the battery- they ordered it - and when it came in I brought in my iPad. Got a call 3 hours later that it was done! They have fixed my iPhone screen once too when I drive over it. These guys know their stuff. And when I Break- they Fix It! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Rochester, New York

Less than a month after replacing a phone screen, the phone stopped working. The store rep and manager claimed it was due to the phone being dropped. They refused to honor their own warranty. Despite being repeat customers, we were completely screwed over. Will not return. read more

I gave them my phone yesterday and they fixed it so fast! We (my family and I) literally got home, took off our shoes and then I got a text saying my phone was ready to be picked up! the employees were super nice and had the greatest vibes! I love how quick they are, and I will always come to them if I have a broken electronic I can't fix! Thank you guys so much!! I 100% recommend coming here if you can't fix it yourself! They even had my information from the last time I came in to fix my iPhone 6s Plus which was YEARS ago! Lmao they even mentioned the Deadpool stickers I use to have on the phone! And the prices are very fair!! I mean it's either 90-100 for a new screen or you could pay a few hundred for a new phone online. Which would you prefer? Seriously go to this place it's amazing!!! read more

I dropped my I pad and broke the screen I was told that they could not fix the touch button but they could repair the screen so I said ok. They took about two weeks to fix it When I got it home I found out that the screen calibration is way off and it makes the iPad almost unusable. I got no where with fallow up with them. Was basically told it's my problem. I can not recommend them. There customer service sucks and they don't back up there work. read more

paid $200 to fix the hdmi port in our gaming console. got it back and it immediately broke again when we plugged the hdmi in. they told us the damage wasn't covered under warranty cus it was "physical damage". like yea? it was physically damaged and y'all did a bad job fixing it. read more

I needed my phone screen repaired spur of the moment, and they got it done quickly and affordably.

Super fast!!!! Love it it is great they're nice too. Prices are fair. I would recommend them.

Was quoted $85 to put a battery in my samsung phone by the corporate line that answered the phone and set me up with an appointment. When I got there after driving an hour the technician told me it would be $290 because when they install a battery they have to replace the screen also. Needless to say I left unhappy and went and bought a new phone. You think whoever answers the phone might be a bit more educated. read more

Just had a month-long ordeal with this store location. Was misled into signing up for Asurion plus and subsequently found out the item was not covered. Terrible service with a bunch of con artists. Completely unacceptable and would highly recommend staying away from this place. read more

Incredibly fast service! I took my iPhone 11 in to get the screen repaired and it was done in 20 minutes. Rob was a huge help and transparent on pricing. I'll be bringing all my tech repairs here from now on. read more

My son cracked is tablet and I brought it to Wilson and Cory and they fixed it in a timely fashion!!! They are great

The first time I took my MacBook they did wonderful when I needed my screen replaced. Explained everything in detail about the warranty. Now when I take it back this time around I got no communication that it's unrepairable due to a fried board. They just handed it back over and said nothing. Only told me when I asked them if they were able to fix it did they just say "no, its unrepairable" and then i had to keep asking questions as if they didnt want to tell me whats wrong. Very poor in my opinion. read more

I took my phone iPhone X into U Break I Fix after being scammed out of $162 at one of those awful mall kiosks- they actually damaged my phone and refused to fix it or refund my money. The tech, Shawn, who helped me at this store was awesome! He fixed my phone within an hour or so of me bringing it in, was incredibly helpful, hooked me up w a discount, and I was on my way. What was an incredibly stressful situation was completely remedied, and I can't thank this guy enough! I will 10000% never be taking my phone elsewhere. It was faster and far cheaper than using the ridiculous "insurance" that I pay for through Apple and also Verizon. These guys definitely have my business from now on. read more

I took my phone for them to repair the screen. A few days later the phone stop working, I went back, and they told me someone else worked on the phone, A LIE. So, they would not fix it. My mistake was not taking it to an Apple store where they have experience workers read more

I walked into uBreakiFix this morning after having a wretched experience at Best Buy with the Geek Squad. My son and I both had problems with our iPhone charging ports. The Geek Squad told me they would need to send our phones to Apple, it could take 2 weeks, and they had no loaner phones. We immediately left and went across the street to uBreakiFix. The employee there was very friendly, took both of our phones to the back, and was back in 3 minutes with both our phones fixed, and it was very affordable. Thanks uBreakiFix guy! You made my day! read more

I bought a replacement battery for my iPhone 7 on Amazon. While installing the battery, I broke the LCD screen cable. I found this repair shop after trying several others that were not responding back to me. Although they would not use my battery (they use Apple only), in two hours, I had my iPhone back as good as new! Cost a bit more because they use quality parts but in the end, it was worth it. read more

DO NOT LEAVE THE STORE WITHOUT DOCUMENTING THE STATE OF YOUR DEVICE IMMEDIATELY AFTER THEY HAND IT TO YOU. I don't often complain about poor service. But this was dismal, and I feel obligated to document it so that nobody else goes through what just happened to me. I dropped and broke my factory screen on my Google Pixel 2, and brought it in to the Greece location to be replaced. They had it done relatively fast - only a couple hours. However, only a few days later, the speakers started acting up. The next day, the entire screen except the TOP LEFT(top left is an important detail in this case) corner would not work, and the top left was slightly visible, but tinted green. This was Friday of that same week. Today, Saturday, I brought it in to be fixed again. There was indeed a small crack in the top left corner which I hadn't really noticed until we looked at it in the store. They told me they could give me a discount since it was so soon, but could not refund me because the screen was cracked. In those few days since the original repair, I did not drop it, put it in my pocket along with any other items that may have damaged it, or submit it to any stress whatsoever. I did make 2 phone calls - and since I am right handed I press the top left corner of the screen up against my ear when talking. This is where the problem is. After this second fix, I got in my car and thoroughly looked over the phone and found that the TOP LEFT corner of the screen wasn't fully seated in the body of the phone and I could even get my fingernail underneath it and bend it. I turned around and went back in. They re-seated the screen, but explained that I still couldn't get a refund on the previous repair. At this point, it's pretty obvious that the top left corner wasn't seated right the first time either, which is why it broke. However, UBreakIFix will always assume damage is your fault unless you have pictures to prove it is their fault (Which most people will not have). It is safe to say that they will hide behind that policy in almost any situation, and that their promise only lasts from when they hand you the phone at the counter until you step foot outside the shop. I'm lucky I had insurance for the original fix, because they just charged me $100 dollars to fix a replacement screen that they surely didn't put on right in the first place. So PLEASE, if they "guarantee" a perfectly fixed device, be skeptical and look it over yourself before you walk out of the door. Otherwise any damage or improper function will be assumed to be your fault when you bring it back in. Absolutely not trusting this place again. read more

I took my daughter's iPhone7 to have the screen replaced. Matthew took a look at it and determined the battery was overheating and needed to be replaced. Told me the screen was not the problem. My mistake was not reading the Initial Technician Notes with the same implication Matthew wrote it in. He stated the home button was "not functioning properly". Once the battery was replaced, the home button no longer functioned at all. Except it worked when I brought it into the repair shop. I called the store after returning home and Matthew M. stated over and over, that it was on the receipt and I had signed it. I asked what needed to happen to fix the button and he said the screen needed to be replaced. This was never mentioned before the battery was replaced. Not even mentioned while I was still at the store. I could have had the screen replaced and her phone would work properly. I feel like I was taken advantage of and am FURIOUS. read more

I took my iPhone in today because of a charging port broke inside of it. The man at the Florence sre was so kind. He quickly text my phone and did not charge uVe read more

Great service my daughter cracked my phone screen and an hour later for $100 it was fixed!

Been here a few times for various fixes. Reasonable prices, usually same day service. Techs have always been friendly and knowledgeable.

my phone wouldn't charge and i went in and it was fixed in five minutes. everyone was very nice and i've had my screen repaired here before as well, fast, affordable and great customer service 10/10 would recommend going. read more