I was having trouble getting a Geek Squad appointment, though I have been a member for many years…read more I called Mac-Ave, who I had at the house several years ago. Unlike Geek Squad, I got to talk to a real person, who was very friendly and accommodating, getting a service representative to my house within a couple of hours. The rep was friendly, efficient and knowledgeable. Problem solved. Bob Herzog

Was having an issue with my ipad pro, thought I would try Mac-Ave. I've had rather frustrating…read moreexperiences in the past with the Mac Store in the mall. I was pleasantly surprised by my experience at Mac-Ave. From the moment I called and spoke with Jacquie about the issue to walking into the store, she is very pleasant, knowledgeable and took time to answer my questions. My experience was very positive, friendly and I enjoyed the fact this is a family business. Worked with different members there and they were all very pleasant, remembered my name, treated me like a person and not a number. When I wanted to upgrade my 9 yr old ipad, after researching different places & pricing I decided to take my business to Mac-Ave. They were competitively priced (even better than two other stores), offered services I wouldn't receive from online purchases or box stores. It was an easy choice and I will definitely be giving them my business in the future. Thanks to everyone who made my experience there a pleasant one!

They built a custom PC for me, transferred info from my old PC's drive. They did an awesome job and…read morecustomer service was excellent. Thanks again!

They were fantastic. About a week ago my computer started refusing to boot from the internal drive…read more(though thankfully it still booted from a USB drive). I spent a week trying various software and hardware fixes on my own before having the sense to bring it to Microworx, where they pretty much instantly diagnosed and fixed the problem. I was impressed by how carefully and thoughtfully the technician listened to my explanation of exactly what the symptoms were, which of course might have had something to do with why he was able to repair everything so effectively. Beyond that, they left me an incredibly detailed voicemail message explaining exactly what had caused the problem and how to fix it if it ever happens again. Beyond that, when I got home I discovered that my entire computer (keyboard, screen, etc) was cleaner than I ever remember seeing it. Beyond that, the price was extremely reasonable, and less than they had led me to expect. I had a terrible experience here 20 years ago and have refused to patronize them since. Of course all of the personnel are different now, and I am so glad I finally gave them another chance. I am absolutely delighted with this place.

Great products, service and follow up! Very friendly! Local Neighborhood store, not just "a…read more number". Amidst all the COVID-19 chaos, they gave me a refurbished monitor free so I could work from home!

I stopped in to get my charging port on my iPhone replaced. It wouldn't charge and I needed it for…read morework. They talked me out of paying a $150 repair on a $100 phone. The cleaned and repaired my existing port. No charge. They also sell pc and gaming hardware upgrades and do repairs.

The service was great. A pleasant transaction. They fixed the issues with my laptop for a fair…read moreprice. I would highly recommend them if you need computer work done or computer advice.

Absolutely great experience, needed the HDMI port on my PS5 replaced, had called around multiple…read moreplaces and got told $200 and at least 2 weeks to fix, messaged American Computer Services and got a message back the same day with a much cheaper price and was told depending on when I dropped the console off it could be done same day or next day at the latest. Very fast and prompt response time and answered every question I had. Dropped my console off on a Wednesday night and had it back in my hands the next day. Worked flawlessly and they even touched up some of the thermal paste for me free of charge. Also had problems with my kids 3DS that no one else would look at or try and fix but ACS told me to bring it in and they would fix it if they could, which was a very unexpected bonus(just waiting on the parts to come in to have it fixed) Overall an incredible, simple, and easy experience and will recommend them to anyone I can for any type of console/electronic repair, am very satsified!!!

As someone who has toiled in the IT minefields for quite some time now, I give Stanford Escoffery…read moremajor props for being one of the best Mac Gurus in Rochester (next to Steven Rea). Stan's a real sensei when it comes to servicing Macs... and to top it off, he is a real Rastafarian. Everyone I've referred to him have turned around and referred others. He doesn't need to advertise his services! Stanford usually has a nice selection of previously enjoyed and meticulously refurbished Macs in his shop for purchase. He also has an extensive array of older parts if you need to resurrect a G5 Mac... or recover data. I highly recommend his services; which is something I rarely do.

Stanford was wonderful to work with when we brought in my daughter's gaming computer. He…read moredemonstrated that he completely understood the issues going on with it, worked his magic and now everything works perfectly!

Wow, Zach. I bought a computer from CHIPS and have had no problems whatsoever…read more Aaron built it to my specifications, and it's been running fine. Whenever I have a question he is always there with a good, workable answer. In fact, I would never buy off-the-shelf again. I trust CHIPS and would recommend them freely.

I bought a laptop for school a year ago (late 2009) from them, a new Lenovo thinkpad for $700 in a…read morecheck, because the machine they had for credit cards was broken. I had asked at the time for no games on it so I would not be distracted by them in the school year. When I got it about a week later, it still had all the standard games on it that I asked to be removed. I gave them the benefit of the doubt and didn't bring it up with them. a few weeks later I went into the Lenovo toolbox and saw that the warrenty had expired on the laptop, in June 2008. I didn't bring that up either, stupid as that was. I take good care of my laptops and try not to damage them in any way. A few months into the school year one of the hinges broke on the laptop. by broke, I mean snapped clean off. only the other hinge was keeping the screen on and upright. At that point I brought the computer in. After it was brought in, the guy in charge said that the screws on the bottom had also fallen out. He asked me if myself or anyone took them out. I said no, why would I take them out? It would void the warranty and removing the screws and removing the hardware would not fix the hinge at all. He said that he'd try to get Lenovo to cover it over their warranty, which apparently expired before I got the laptop, and I was also covered though the shop's warranty. The owner said that he would go and get the new case and that it would be mostly covered by the warranty. This is where most of the BS starts. My mother paid, up front for what little that was not covered by the warranty and we went home. we called in a few days and asked if the part had come in yet. The owner said that we had to "bring the laptop in" before he could order the part. My mother brought the laptop in, again, and the owner ordered the part. My mother came home with the laptop so I could continue using it until then. When the part came, we left the laptop there overnight for it to be fixed. My mother came to pick it up when she was called and told it was ready. She drove down and came to pick it up. When she was there, my mother was told by the owner's wife that there would be an additional fee because the screws were gone and "your son must have opened up the laptop in order to fix it." My mother immediately said no, I had not, and would not, do that. The owner's wife then suggested that one of my friends had done it to fix the laptop. My mom immediately said the same thing, they had not, did not, and I personally made sure that they did not open use the laptop, let alone open it up. The owner's wife refused to listen and said that my mother had to pay the extra fee. my mother didn't bring any cash or checks, because she didn't believe that she would have to pay any more seeing as she paid up front for what it should have cost her. The owner's wife had offered to take her credit card's number, because their machine was still broken and couldn't read credit cards. At this point my mother stopped trusting them and left. the next day she drove back, and paid in cash for the repairs and brought the laptop home. And to top it off, two months after the repairs, the same hinge is creaking as if it will break again. Clearly this is a design flaw in Lenovo laptops, not a user caused problem. I also fail to see their logic in how removing screws and and removing hardware would affect the hinges, which I can attest never happened. Tl;Dr: Overpriced, bad service, and just a general rip off.

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

My computer had been slow on startup and in use for over a year when I was referred to Tim by a…read morefriend. He picked up my laptop, kept me informed on the issues he found, used secure forms of communication when trading usernames / passwords, and had my laptop returned to me good as new within 48 hours. It's so hard to find someone trustworthy with something as personal as an old laptop, and I'm grateful for the great service I received. The price was also very reasonable for the service provided.