If you reserve an appointment on line your golden and go to the head of-the line at your appointed…read moretime. If you haven't done that remember to sign in at the kiosk when you walk in. This is frustrating to many who are just dropping off equipment because everyone is helped in order. After a pretty long wait I was helped with everything necessary to buy and set up a new phone as well as transfer phone numbers. I wasn't rushed or made to feel inept for asking questions. Victor was a great help, long on patience as well as the other staff.

If Spectrum is not offering any other services at their Canandaigua location other than collecting…read morereturned equipment and selling phones, make this obvious at the front door. I waited in line over 90 minutes only to find out (upon finally being waited on) that I must call an 800 # to discuss billing! The "gentleman" at the counter spent much of my time trying to wear me down to buy a new phone, This caused warranted anger with Spectrum for how they treat customers. As a result, I did not hesitate to close my account with Spectrum and move on to another provider.

Terrible service at the Monroe location. It always is. Overpriced product. Cancelling TV service…read moredue to inability to watch US Tennis Open. I switched to Roku.

Switched from Spectrum in 2020 and have had zero issues with them. Speed is higher than road runner…read moreand the price is the price. No BS service and delivery fees and surcharges. In my opinion, if Greenlight is in your area it is the ONLY choice.

DO NOT USE GREENLIGHT FIBER!…read more The advertised $50/month fiber service wasn't worth what we experienced. During what should have been a routine installation, the installers drilled through a water pipe and flooded our apartment. As water poured into our home, we were frantically trying to move our belongings and stop the flooding while the installers repeatedly told us, "It's not a problem," and "It's no big deal." To make matters worse, they laughed while this was happening. Whether they were laughing at the situation or something else, it was completely inappropriate given the damage being done to our home. We were left dealing with a flooded apartment, damaged belongings, concerns about mold, and the stress of cleaning up and working through the repair process. I understand that accidents can happen during construction or installation work. What I cannot understand is the lack of urgency, professionalism, and empathy shown during the incident. Based on my experience, I cannot recommend Greenlight Fiber.

Update 5/10/26 - Apparently there is one more chapter in this saga. I tried to sign up for Frontier…read moreFiber as I promised after the pole was removed. They provided me a work order number (I don't recall that number)... no notification and nothing happened. I call the 800 number and thrash my way through the phone tree to a person - they have no record of the work order or any work order at my address. (The phone tree is nearly impossible to navigate if you do not have an account number with them, also, it appears the "account phone number" is NOT my phone number.) A couple weeks pass and someone calls me. I relate the issues, a second work order is opened (#070644356). Frontier needs to do a "credit check", so I log into the 3 agencies and temporarily lift my freeze. They email me requesting proof of ID, so I email an image of my drivers license. I also download the "app" as requested so I can check when the tech will arrive. It says the order is in process. 4 weeks pass, it is now May and I get a call from (800-921-8101). I explain the history, they cannot locate the work order. We go through the whole thing for the 3rd time. I lift my 3 credit blocks AGAIN. Credit check is OK, but I'm told for some reason my account was charged $40 for the check. Frontier sales gives me a number I can call to get it removed from my account (866) 293-7026 (question - why should the customer do this?) but the "auto-answer" bot at thast number keeps asking for my "id number" when I call (what ID number?) - useless. We are now on Order# 070656860. I log into my account, they need "Positive ID" again - I attach another copy of my drivers license... I hear crickets. In a week I check the Frontier app on my phone. Apparently they have been trying to contact me (the right phone number might help). There is nothing in my email or junk mail folders. There is NO WAY for me to contact anyone from the app (except the 800 number that you can't get through, and GIGA is useless - (cannot locate the order number, phone number does not match, no "orders" for my address, etc). I log into my account at FRONTIER.COM and I have a message... "They Need Positive ID" AGAIN! At this point I AM DONE! I called the 800-921-8101 to cancel, but of course it could not find my order number, by phone or address. My only solution - I wrote a TEXT message listing the order numbers and requested they be canceled, made a PDF image out of it and attached it in place of my "ID Image" they were requesting. FRONTIER - I tried, but you and your systems are too hard to work with. (BTW - one phone call to a non-800 Greenlight number, information given, no credit checks, installation date AND TIME scheduled all by the SAME PERSON on the SAME CALL, I was emailed account and status info, and 1 week later I'm on Greenlight Fiber.) Who would YOU want to work with?

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

I don't even know where to start. I was a sprint customer for over 10 years. They become very shady…read moreover the last four years. So we made the switch to Verizon. So we went to sprint and they didn't tell me anything that I needed to do to get out of my plan. We told Walt what was going on and he went over to sprint and got some answer for us. long story short they help us out by getting us out of the contract. We planned on buying my wife's phone outright from sprint and I was going to get a new one. They made the transition very easy. We worked with Walt and James. We were at the store for over 4 hours and we have a little boy. We missed dinner because of us being there for so long (this was due to sprint messing around with us) James took it upon himself to buy us all pizza. Part two: sprint locked the phone and told us it would be unlocked in 24 hours. However it never was. So we had to go back a second day. Walt was off however James was there. So we called sprint and they said it would take 7-10 days to unlock the phone. We talked with James and told him what was going on. Let me remind you that my wife works at a hospital and is on call a lot and can't be with out a phone. So James went above and beyond and hooked us up with 2 brand new phones bought our sprint phone and hooked us up. We had issues transferring files from one phone to the other. He found a solution and make it work. This is just a short version of a very long story. But a big shout out to James, Walt and they Verizon team! You have made a customer for life!

Store employees were incredibly condescending and rude to me. I repeatedly tried to explain to an…read moreemployee that I wanted to switch my payment plan because he was recommending a contract that would result in me paying more money. He kept telling me I was "confused" about my monthly payments and ignoring my point about overall price. When I resorted to writing out the extremely basic math on a piece of paper ($75 x 24 = $1800 and $1800 is greater than $1500), he laughed and condescendingly told me I was "clever," then went right on pretending that the "$75/month for 2 years" plan would ultimately be cheaper. Doing the math was easy, no matter what this guy clearly thought, but not screaming in frustration strained my tiny lady-brain to its limit.

Great Customer Service- Customer service with the SecuritiSmart team was top notch. My home had a…read moredated (1993) security system. Having been with our former provider for many years we had issues that never seemed to get addressed. The SecuritiSmart team updated my home with state of the art improvements. Not only has my home security been brought out of the dark ages, but we now have peace of mind knowing our family is protected. Working with a locally owned business that truly cares about its customers is very important to me. Kudos to a job well done!!

From the owner: Home security, fire protection, home automationread more