They came and reinstalled our wifi wire that was pulled out during windstorm Person was very nice and knowledgeable. read more

DO NOT USE GREENLIGHT FIBER! The advertised $50/month fiber service wasn't worth what we experienced. During what should have been a routine installation, the installers drilled through a water pipe and flooded our apartment. As water poured into our home, we were frantically trying to move our belongings and stop the flooding while the installers repeatedly told us, "It's not a problem," and "It's no big deal." To make matters worse, they laughed while this was happening. Whether they were laughing at the situation or something else, it was completely inappropriate given the damage being done to our home. We were left dealing with a flooded apartment, damaged belongings, concerns about mold, and the stress of cleaning up and working through the repair process. I understand that accidents can happen during construction or installation work. What I cannot understand is the lack of urgency, professionalism, and empathy shown during the incident. Based on my experience, I cannot recommend Greenlight Fiber. read more

I'm located in the new service area in NEPA PA and what an unprofessional install. One house on my roomed had WiFi the rest nothing. The doors was half on the package I ordered. The customer service is polite but clueless I will stick with what has been working. Total waste of time and jokes on my house for the service line to come in and the box they installed in my house. read more

I was excited to sign up with Greenlight as an alternative to Comcast, but the customer service from Greenlight's business office has been terrible. It's impossible to reach a live person by phone, and since leaving a call-back request over five hours ago I still haven't received a call-back. read more

I've been a huge fan of Greenlight Networks, and recommended them to many people. Service used to be great, no wait calls, consistent service, etc. But, no longer. The internet speed slows down to a crawl, and then is good again. This occurs regularly, usually in the morning; power resets have no effect. I call their support line, and was on hold for over 10 minutes, when they disconnected. I then used their chat line, and got JESSICA. I had to wait about 6 minutes, but finally had someone to help me. I promptly answered each of her question, but had to wait about 4 minutes for her to reply. After thoroughly describing my problem, it took so long for her to respind that the connection "timed out". This company has gone downhill quickly. After 5 years with Greenlight, I'm looking for a replacement. read more

Service went out right before the bills game, my neighbor couldn't even get anyone to answer a phone. Not me, learned my lesson. As bad as time warner is, it's better than greenlight. Enjoyed watching the bills beat the dolphins! read more

Terrible customer service, I asked if they could speed up the process or schedule for a later date to do the construction because of the fact that I got little puppies that chewed and choked on a flag and their response is to send my vet bills to the support email. As they still continues to dig up my yard even past my property line, now my pups fell into one of the holes they made in my yard and was covered in yellow paint bc of the crazy, messy markings they put down. Very unprofessional and very rude, I will not ever! And I mean ever! Use this service and support them at all costs! read more

A lot of hype for nothing . The speed was not much faster and the cost higher . Terrible customer service. They do not care about customers . You would think a new company trying to establish itsself would be more customer focused . Someone needs to educate them in the life time value of a customer because they don't seem to get it . I had spectrum for years and year and only changed because I thought there would be a noticeable difference in speed . There wasn't . That on top of a higher cost and $100 installation fee makes it not worth it . Going back to spectrum . read more

I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum. And that's genuinely impressive in the worst possible way. When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong. - The Installation That Destroyed My Faith in Humanity The techs showed up to run the fiber line to my house. Simple job, right? They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff. Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive. - A Month of "Someone Will Call You Back" So I started calling customer support. And emailing. Multiple times. I wasn't asking for the moon here. Just a simple question. When can you fix this mess? The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month. - Turns Out They CAN Move Fast (When Lawyers Get Involved) After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department. The next morning, literally the next morning, a technician was at my house moving the junction box. Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it. But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches. - The $100 Middle Finger I was done. Completely fed up. I called to cancel the rest of the installation. Their response? "That'll be $100." Of course. Of course they hit me with a cancellation fee. Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched. - The Silent Treatment I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called. I disputed it via email. Nothing. They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence. - Why You Should Run This is why I'm writing this. So you don't make the same mistake I did. I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees. If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this. Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee. Stay far away from Greenlight Networks. read more

First off- no one in our neighborhood asked to have this company and their rude subcontractors come dig huge holes in our front yards, park their utility vehicles and block our mailboxes ( mail undelivered for 2 days) and park their equipment over night directly in front of our house leaving tire marks on the grass. None of the workers could communicate with us ( non English speaking) about what was going on or who we could call to talk to about this overnight set up/ installation. There were no numbers on the green light coming soon signs planted on some yards - without permission. The truck company (Danella) came with a non English speaking crew of 6-7 guys. They appeared to know what they were doing but could not communicate to any of us neighbors wanting to know what was going on. This is not meant to be a racial comment - just frustrating to not be able to communicate with the workers in a calm and positive manner. They arrived around 6 am in trucks with Maryland license plates and worked straight through until around 2-3pm No breaks or lunch taken - felt bad for them so I took them bottled water. read more

I love Greenlight! No internet this morning... called Greenlight. Theresa did some magic and got me up and running. Thank you! read more

Had a sick family for a couple weeks- Had to postpone service 2x. Got a Cor*y on chat. Asked to postpone again (so their rep wouldn't get sick) and then asked about the free $100 installation. He said I don't qualify because I never asked 2-3 months ago. Now, they are ready to install months later and Co*ey told me they don't have free installation and then had the nerve to say "wait, you weren't sick all this time (which isn't their business to judge anyway) you just wanted a free install?" In an incredulous manner. I let him know that wasn't the case and how I had a code given to me by a rep but apparently didn't present it at the right time - and then asked for his manager's info (I got a first name) - is this Greenlight customer service? I'm convinced the 5 star glowing reviews are from people within the company or friends/family, even some of the names match! They are just sooo far out of the norm it might as well be a different company. Upgrade your customer service reps or train them in the fine art of customer service. Co*ey is complained about on many of these negative reviews. "So you weren't sick" - wow. Greenlight allows this - and I have it all in writing! I'd hope this is AI because a human would know better. Turn off the card they have on file so they don't charge you. Glad I never left spectrum- I've never got a Corey there, they at least pretended to care/help. That's what you have to do sometimes to be successful in CS. Hope he's reading. read more

Green light networks has the worst customer service I've ever encountered from any business. Stay away. I called and asked to speak with a manager so I could share my perspective on my experience and see if there was a way to move forward. I was basically told to go F myself and that I wasn't worth the manager's time. I'm happy to go elsewhere read more

I have had Greenlight for several months and during that time it worked fine and I got the advertised speed. However, we recently had a problem with the service. I called in to report the problem and was told by the service rep that there was a general outage and there was a service crew on the way to repair it. An hour later I got in touch with their chat service for an update and was told that there was no outage and that it was limited to our house only. The service rep had simply LIED to me. This is unacceptable. This happened on a Friday night. I was told that there would be no service tech available until Monday. With people working from home that rely on the internet to do their jobs waiting 72 hours to get a problem fixed is also unacceptable. The internet is so important to everyone's lives at this time that not having next day service is a joke. I had also asked for a supervisor to call me. It never happened. While the actual internet service is good, the customer service is a joke and I am no longer a customer. read more

I'm originally from Binghamton. Retired teacher/coach Hillsborough Co. Florida. I own a second home now in Binghamton. Switched to Greenlight n dropped Spectrum. At 1/3 the cost of Spectrum. Way faster speed-I'm not a gamer, but I'm not 12 years old either..No cable wires to deal with. Ripped them out of the interior/exterior walls. Able to rearrange two rooms simply by picking up the big screen and moving it.(not possible with Spectrum cables attached). Unfortunately Greenlight isn't available in Tampa Florida. Otherwise I'd drop Frontier n switch... read more

Had to cancel the new installation twice. One for a moved doctor appointment the other for a friend's death and I had to leave town spoke to one of the most rudest cs representatives every name Corey. Said that i could not move the time, and if I did, I would be charged an installment fee After a heated conversation, I got it moved. Corey would answer any direct question that would not let me get in touch with his boss. Corey rude, condescending and nasty Beware if this is Greenlight they will be losing business Most unpleasant experiences I have had with a company read more

They should make it clear that they DEMAND your credit card number and will only do automatic payments. They did not, only kept wanting my credit card number. read more

I like how courteous their customer reps are on the phone and that is the only positive experience I have with them. I waited three weeks and cannot get a schedule date for outside line installation. Two calls and a follow up email later, I cancelled my order. Why is it so hard to schedule a date? read more

Kyle talked me through resetting my router and the Greenlight box thing with UTMOST patience and kindness! This was the first time I've had any hiccup with Greenlight and it was so easily resolved. Give Kyle a raise, he's awesome! Thank you! read more

Wow, have to say I am utter shocked at the revIews here so far. For us it has been a long wait to be sure, many years since I first heard of them as a provider, but their job is not an easy one either, and advocacy totally works. I would suggest using neighbored tools like Nextdoor.com to bring awareness in areas that are accepting orders, it worked in our area. Sure, I get it, $100 is hard to part with for anybody, but I can say that after out neighbored topped 80%, things toppled over super quick. I signed up as interested in early 2017, and ordered service a year ago when they notified me they would be coming to our neighborhood. Then we heard almost nothing till July when the main fiber optic cable was buried. I was super curious nerd that I am so I went out and talked to them, they burry about 400 feet at a shot, then have to burry a tap box, splice the cables to a customer panel and test the loopS to make sure they are stable. For our relatively small neighborhood that took months, but they were out there working tirelessly every day! Only after the loop testing was done could they start working to tie in every house, and that took them till January this year to run our fiber from the street too the house, and the guy that came and installed the service to the house spent about 2hours doing his part. Freedom from Frontier and Spectrum was not won in a day, it's a long fight, but having competition is SOOO worth it... hey, proof is in the speedtest results right? Frontier: 6Mbps down / 768kbps up (paid for 15) Spectrum: 45Mbps down / 9Mbps up (paid for 100) Greenlight: 498.4Mbps down / 49.9Mbps up (paid for 500) At least Greenlight delivers what they advertise instead of trying to pass of an oversubscribed service that lets you down when you need it most. read more

Greenlight Networks - Burying the fiber optic cables - Internet Service Providers Near Me - Rochester, New York

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Pretty shocked by these 1 and 2 star reviews for customer service. I've had Greenlight in my house for the past year and have had nothing but positive experiences from the service to the speed and so on. Please note: the previous owners of the house did everything with the install and fiber construction, so all I had to do upon move in was activate and pay. All in all - this was simple as can be. Since then, we've had minimal issues with our service and speeds waaaaay faster than anything I used to get with the other internet provider in town. Just yesterday, we woke up to no internet. We sent an email to customer service (as it was a Sunday) and they got back to us saying they would have a technician out first thing this morning to resolve the issue. Sure enough, technicians were at my house at 10am to repair the frayed wire and ensure my service was up and running again. Jacob, who I spoke to on the phone, followed up with me to ensure everything was back on the up and up and I appreciated the attention to detail and follow through. I also had an issue accessing the VPN I use for work, and Greenlight had this resolved with a static IP from the moment I called as well - professionally and with understanding for how frustrating it can be to be without service. Are people calling the correct number? Maybe they've upped their game since some of these reviews were posted, but every customer service experience I have had has been painless and helpful. I pay $50/month for speedy internet the services my whole 1900 sq ft home (with an extender). Compared to the $85/month I used to pay for my 400 sq ft studio apartment, I could NOT be more please with Greenlight and hope to never use another provider again. read more

I've had greenlight for several t years now and zero issues! Fast, reliable, and friendly service! Thank goodness for Greenlight!

They bully and then try to tell You you have a binding contract that was signed by a notary. When I ask for copies of the paperwork that was stamped and the notary ledger they dance around the request. I never signed a ledger or had a notary stamped. Did they do this after the fact? Totally illegal if that's the case. PS greenlight...notarys do NOT make this a binding contract 2 years later. read more

Four months further on and no issues whatsoever. Haven't had to contact Greenlight for anything. Quality, speed and reliability couldn't be better! read more

Greenlight is on my street and has been now for a while. We made the choice to switch providers and got online to sign up for this service. I went through the process and signed up. I took their recommendation on a router and made this purchase. Now I'm waiting for installation date so I can get started. Wrong, even though it's on my street they don't have a port available on the pole across the street from my house. So we are now SOL. When asked for timeline as to how long it would take to have available they just don't know. It's on my street but not really. Poor poor CS. read more

Been using Greenlight for a few months. It's a great price for what you get! Much cheaper than standard Spectrum. The install process was pretty quick if you never had Greenlight at your house before. The install costs $100. They provide a modem and send some service techs out to do the install. They need to have access inside your house. read more

Greenlight is very slow at setting up our neighborhood. They set up the area all round us but keep delaying our area. I signed up two years ago. They keep giving vague excuses and can't seem to nail down an install date. Starting to doubt that they will get us hooked up anytime soon. Two years sitting on my deposit is way to long. Pandemic should not be an excuse any more. I think they are chosing to do bigger jobs like down town rather that run through a neighborhood. read more

I've been a Greenlight customer for over 2 years. The service is excellent and very reliable. I have always gotten the upload and download speeds that are advertised. Customer service and communication have always been very good. Far nicer than dealing with Spectrum or Frontier. The only 2 outages I've had were weather related from a falling tree, and were quickly resolved. And i received several emails giving me the status of their outage. Prices are exactly as advertised, unlike Spectrum and Frontier there are other charges and the price doesn't suddenly go up after 6 months or 1 year. I have been very happy with their service and quality. read more

I signed up for Greenlight about 10 months before it was installed. I had read the process and knew what to expect. I checked in every so often to see if there was progress. Some of the responses were cookie cutter but I wasn't offended by it like so many on here. After about 2 months of service I realized that we weren't utilizing the speed offered by the Big Gig and never would. I sent an email, got an immediate response, and my plan was chopped in half with 0 hassle. was no service issues. The only issue I had was with the installer. He was a young guy, a little arrogant, and he told me to put my router in the basement tucked up inside my dusty duct work. I kept asking if he was sure and he promised he was. Signal strength was terrible so after a week, I moved it to the first floor, ran the cable and boom, way better coverage. I used to pay $175 for internet, and cable for my family. I now pay $50 to Greenlight, $40 to YouTube TV (they get 8,10, 13 live) and $14 to Netflix. I couldn't be happier with the choice I made. Anyone that is complaining that the $10 deposit didn't get you service the next day hasn't read that this is not an existing line. They are developing their network and moving as fast as they can within their cost structure. They also have to work around other utilities and municipalities. My advice: Be patient. Good things come to those that wait. read more

Put a deposit down over a year ago. Was told since they didn't have a payment method saved they didn't schedule a line to get ran to my house. They didn't save the card I used to pay my deposit with? After we straightened the payment method out I was told I should get the outdoor install "in a few weeks", it's been just over 3 weeks and not a damn word. I see a Lantek truck outside my house thinking I'm finally getting my outdoor install, nope, they ran a line to my neighbors house across the street like maybe 50' away from my house. I'm thinking since I should be on the list they are coming to run a line to my house next. Nope the tech hoped in his truck and took off to his next install. I canceled my order. I'm done playing the waiting game. I'll just stick with Spectrum read more

Do NOT trust Greenlight Networks! I've contacted them 20 times and spoke to 7 different representatives over the last 3 months, they charged me $100 and damaged the siding of my house. Initially I was excited to get fiber internet and hired Greenlight Networks to set up service at my residence. They never gave me a heads up on date or time of install and showed up when I was not home. I had to find out via a call from my neighbor that someone was working on the house. By the time I was alerted to the install taking place, the installer mounted and hooked up the network box on the wall of my front porch, the main entrance to the home, mere feet from the front door! They never called to tell me they were coming, they never called to get my input on installation location, and now the siding feet from the main door to the home has been drilled through and compromised. This all happened on Dec 19, 2022. Greenlight Networks needs to take responsibility and remedy the situation, both moving the box and fixing the siding. On Dec 23, a gentleman named Roosevelt came to complete the interior portion of the installation. As soon as he saw the installed box, he mentioned that it should not have been installed in that location. He called his supervisor Jared. Initially Jared wanted to argue and backpedal (and even stated that Roosevelt shouldn't have made that comment), but ultimately sided with me and said they would make it right. He told me a manager from Greenlight named Dan would contact me the next day to take care of it all. But Dan never contacted me. For the following weeks, I attempted to contact Greenlight customer service, but never got connected to customer service, and ended up leaving numerous voicemails, none of which were responded to. Finally, I was able to reach a rep named Joe, who then created a "ticket" on the matter. The same week an individual named Mike M. called and said that they would cover the charges for the damages and reinstall it somewhere else. He stated he would figure out a plan of action and call me back with details, but he never did. This started to become a pattern. Once again, weeks went by without contact or communication from Greenlight and randomly, again while I was at work, a guy named Chad rang my Ring doorbell and I talked to him through the Ring Camera app and then via mobile. He again mentioned that the box never should have been installed there and listed a few places it would have been better suited. He said he had to call his supervisor to confirm next steps and someone would reach out. Again no one called me, so I dialed Chad back. Once again said he'd let his supervisor know. A few weeks later, Joe finally calls me just to ask if they can just move the box with no plan to fix the siding. I once again asked about next steps to fix their damage once the box is moved, but was left without an answer. At this point I'm well aware that they just want to keep passing the buck. Finally on March 10th, Chris G., a team lead with Greenlight calls me and I once again need to reiterate my situation. He dismissed fixing the house and once again just wanted to pressure me to wrap up installation, which I said was not satisfactory. He was yet another person that confirmed the box definitely shouldn't have been installed there, but unable to answer how it would be resolved, and mentioned he would follow-up with me. On March 14th, Chris G called me again, not to tell me they have a plan to resolve the issue, but instead to tell me they may have to charge me $100. Obviously this wasn't okay with me and I made it known I would not be charged until they held up their end of the bargain. Yesterday, March 22nd, I received an email from Greenlight stating that they've "sent me multiple emails regarding the installation that have went unanswered (not true), that my account has been canceled and they are charging me $100 for the installation". So ultimately, they butchered the install, gave me no resolution after promising time and time again, bounced me all over for months, and now want to collect payment for their hack job and leave me on the hook for repairs. read more

Communication was okay. It's clear they are using a cobbled together system. I received a lot of updates about what they were working on, but scheduling and confirming installation and billing was a disconnected and barebones process. They sent me my first bill AFTER they had charged me incorrectly and said there was nothing they could do to fix it. The actual internet service has been fine, no better or worse than spectrum, but at this point it is significantly more expensive. Would not recommend. read more

I am a brand new customer to greenlight. I have had the service for 1 month. While away on vacation, my ring service went down and I was unable to monitor my house all because I had lost internet connection. When I got home, I immediately called greenlight and went through trouble shooting with them. They stated they could see low light disturbance on the line for about 1 week and it was a problem outside. The technician came out the next day and stated it was a connection issue on the line that is rare and he only sees it once or twice a year. I asked for credit on my bill since it is a brand new service and obviously a problem on their end! They replied they don't give credit for problems outside the house. I have a big problem with that. Your product, your service, your reputation. I would think they would back their product that's one month old and keep a happy customer but they didn't care. read more

When it works it works. When it goes down there is zero communication on the outage, zero ability to track outages on their website. Just sit, wait and keep checking your network in hopes that it comes up. Outages are often extensive and questions the resiliency in their network architecture. I was told that text are sent out after an outage is fixed but they are not sent to notify users of the outage. Obviously they are not concerned about SLA's as I sit here 9.5 hours later still waiting for the internet. Your mileage may very... read more

if i could give 0 stars i would.Today my partner took off to be home for the interior installation of our wifi internet. NO ONE showed up. i called tonight when i got home from work and was told the installation for our service did not "populate the calendar." That is not what they told her when she called asking where the technician was.and then the soonest appointment we can get is Saturday 9/29 (??!!!) because neither one of us can take off work again. if this is how they start, i really want nothing to do with them. i will say for all Spectrum's shortcomings they are looking pretty good as GreenLight obviously disrespects and disregards customers and thinks everyone will just suck it up because they promise high speed internet. i want my $10. back!!!! read more

Yes most times the speed is fast but sometimes it does lag, oh and forget it if your service doesn't work between 8pm and 8am because they don't take calls and don't fix anything so you're stuck with no internet all the night apparently read more

ABSOLUTELY MISERABLE. I signed up August 2. This is October 14 and still not connected. Now, after all this time, they tell me I have to wait until someone moves or disconnects before they can connect me. When is that? They have no idea. A week, a year? Obviously over 2 months. What do they think I've been doing these 2 months. Why didn't they tell me how long it would take to begin with. The person you get on the phone is the only person they will let you talk to. There is no supervisor or anyone in charge that they will allow communication with. It's just a constant runaround. How does this company stay in business? I can't believe I'm saying this but Greenlight makes even Spectrum look good. Rotten customer service and slipshod business over all. RUN from Greenlight! read more

I've used Greenlight wireless for about 4 years, never had a problem. WFH service was initially a little slow but it seems to have gotten a lot better. there was one short lived outage when i was useing them in Lawrenceville, then moved to Friendship Ave and have had no problems. they have great customer service and response time. would highly recommend! read more

I have been a Greenlight customer for 2 years. Beyond the initial miscommunication of having to wait 4-6 weeks for installation, and needing to purchase my own wifi router. The actual speeds and service are no different than Time Warner/Spectrum. Today I reached out to have my service suspended as we are in a Mandatory Covid Shut Down and I have $0 in income (no unemployment, and no financial aid from Federal or State Governments) so I don't have the money to keep internet. I had planned on remaining a Greenlight customer when I am able to return to work, so I was hoping to retain my modem. I was informed it is a $25 fee to suspend my service and hold on to my modem. I have $0 in income coming in, I don't have the finances to pay $25 to remain a Greenlight customer when my income returns. So at the end of my current billing cycle I will cancel my service, risk my life taking a public bus (if they are still running) to return a crappy little box so I don't get charged $100 a don't have. Great way to be of support to your community in a time of health and financial crisis Greenlight. read more

I don't have their service yet so I can't form an opinion on that. The only issue (if you want to call it that) I have is their inability to provide a straight answer that doesn't contradict the previous one. They are only going to wire a portion of the west side and they did my street 2 months ago and ran cable under the street around that time as well. One of the new outlets here in Buffalo ran an article about Cheektowaga being fully connected as well as Buffalo's west side but according to the sales rep I spoke to yesterday it'll be weeks, possibly as many as 10 or more! But she didn't really know and said to keep an eye out for an email from them telling me they're ready to schedule the set up. Meanwhile I'll just keep paying Spectrum $90 a month JUST for internet. read more