Typically our service is adequate, but it went out yesterday. I called and they said no one could…read morecome out to fix it because the person left on call is saved for "emergencies." So it will be tomorrow morning. My husband waits and no one comes. I call and they say it will actually be the next day before they can come. Problem is, NO ONE told us! I called again and they said sorry for the miscommunication but oh well. Of course, we get no discount for the outage and miscommunication. Ridiculous! EDITED TO ADD: they showed up out of the blue and are trying to fix it.

For months they plastered my neighborhood with fliers and door to door salesmen. After I finally…read moredecided to give them a try, the 3rd Party installer let himself into my house - twice. Just showed up 30 minutes before the installation window and walked right into my house. I filed a complaint and never heard anything. Service reliability is similar to Frontier fiber but the "whole home wifi" that costs an extra $10 per month is just a single wifi access point that doesn't cover my 1000 sq foot house. I signed up due to a good deal they were offering for the same advertised speeds. According to my bill, after the first year it will cost the same as Frontier did and after the second year it will cost almost 20% more. And I actually had whole home wifi with multiple access points with Frontier. It's too bad Frontier is literally evil or I'd think about switching back immediately.

Gates Trolley blvd has green light network…read more They installed it last year People already have it Real fast

Service went out right before the bills game, my neighbor couldn't even get anyone to answer a…read morephone. Not me, learned my lesson. As bad as time warner is, it's better than greenlight. Enjoyed watching the bills beat the dolphins!

I was excited to switch over to Frontier fiber, they are an organization I have known for many…read moreyears. But so, 2 months in, I am less than thrilled with the service. It regularly STOPS, often in the evening as we are enjoying a movie or show on the TV. Suddenly a window pops up that says that CONNECTION IS LOST, the things freeze up. Generally it will reset itself after a couple of minutes ( a few times I have had to unplug and restart modem and router) I had a neighbor as if I would recommend the service, and, I am sad to admit it, but I did tell them to stick with their current provider. I get MANY items, in the mail, email and more about upgrading and adding additional hardware and such. We don't need, and while some of the upgrades would be nice, why would I upgrade when I am so unhappy. Yes it is a good price for fiber, but not for the service we have experience so far.

To those looking for good Internet service, don't go for frontier nor spectrum, they are both…read morehorrible, frontier is lame and they don't fix their outages which means they are not competent enough to be on the spotlight. If ur a person who likes good quality services I recommend you go for Empire Access it's a lil costly but I promise they have no problem with fixing their problems, which if I must be honest they have no problems with their services. Empire access really stand on business, they don't lie nor steal from their customers , on the other hand, frontier and spectrum are outdated and are Internet services that are of the past which is why they are useless nowadays. So yeah if you guys are looking for legendary Internet services [ Empire Access] has what you need, they won't be dishonest they will be solid . For frontier , you guys are outdated y'all should file for bankruptcy now before empire access makes you dumpster shmucks file for bankruptcy. Anyone with high value 'Empire Access' is the go to.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

I recently switched carriers from Verizon to spectrum. I went to the Mt. Hope location, Terrance…read moreand Javier went above and beyond to make me feel comfortable and at ease during my switch. I had to go back serval times and they were very willing to help me out. I highly recommend going to that location again.

The absolute worst. Frequent outages at 4+ hours per. Their "technicians" must be a pack of monkeys…read morewith pliers and baseball bats, and customer service stinks. Prices are over the top. Look elsewhere immediately. I am.

There are way to many prompts to go through to ( if your lucky) to speak to a human. I spoke to at…read moreleast 5 people trying to get my internet fixed. 1 person was from the United States. The app is useless when it comes to the ONT, my ONT was not pictured. Come to find out, my F1 was removed from my hub, by a technician, and moved to a hub he was working on. Had internet for less than 24 hours and lost it again. Almost 5 days without internet. Trying to speak with a live person for help is frustrating,and when it is over seas, far worse. One very nice aspect of Frontier fiberoptics, no issue with it going out, always is up and running.

worst customer service ever. call and all you get is a runaround…read more I have been given dates then call back and order is canceled. i get text message saying someone will be in contact with you and then nothing. I have been outright lied to by customer service numbers.