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    Verizon Authorized Retailer - Wireless Zone

    3.3 (7 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    1 year ago

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    5 years ago

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    6 years ago

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    David W.

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    7 years ago

    Had a decent experience. The Verizon location next to CVS...Not the location on Panorama Plaza though.

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    6 years ago

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    11 years ago

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    9 years ago

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    Tech Superhero - Tech Superhero delivers computer and technology services to home and business clients seeking an ally in the digital age.

    Tech Superhero

    3.0(1 review)
    1.6 mi

    The computer shop looks good. I have a Macbook that has water damage. It doesn't turn on. I went in…read moreto get a quote but it was above my budget. So I just decide to buy a new one.

    From the owner: We stand apart from the 'Geeks' and impersonal computer stores though our old-fashioned…read morepersonalized service, certified experience, and broad expertise. Rochester's Personal Technology Expert makes House Calls! * Computer Services for MAC & PC: Computer Setup; Computer Troubleshooting; Virus, Spyware and Malware Removal; Fix Windows Errors & "Blue Screen of Death"; Performance Tune Up; Computer Upgrades; Hard Drive Recovery & Replacement; Upgrade Windows or MacOS; Transition from Windows to Mac. * iPhone & iPad: Setup, Troubleshooting, Tutorials & More. * File Transfer, Backup & Data Recovery: We can help you back up BEFORE disaster strikes, or help with File Recovery after the fact. Did you purchase a new computer? We can transfer your files! We can also recover Data from failed or failing hard drives! * Personalized In-Home Computer & Technology LESSONS! Topics include: Computer Software (MAC & PC), Internet Banking, Mastering Facebook & Social Media, iPhone® & iPad® & More * TV, Stereo & Electronics: What to Buy, How to Use It; Installation & Setup; Home Theater Picture & Sound Optimization; TV Wall-Mount Installation; Consolidate Multiple Remotes Into a Single Intuitive Remote Control * We do *not* repair damaged laptops, televisions, or other electronics.

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    Tech Superhero - Our unique blend of old-fashioned personalized service and cutting-edge technology expertise sets us apart from the geeks

    Our unique blend of old-fashioned personalized service and cutting-edge technology expertise sets us apart from the geeks

    Tech Superhero - SERVING HOME & BUSINESS CLIENTS IN-HOME, ON-SITE & REMOTELY

    SERVING HOME & BUSINESS CLIENTS IN-HOME, ON-SITE & REMOTELY

    Tech Superhero - Call Tech Superhero, Your Personal Technology Expert today! 585.466.HERO (4376)

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    Call Tech Superhero, Your Personal Technology Expert today! 585.466.HERO (4376)

    Verizon

    Verizon

    2.6(12 reviews)
    5.2 mi
    $$$$

    Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

    Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...

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    Verizon
    Verizon
    Verizon

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    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated May 2026

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