The doctor I saw obviously had better things to do and had me wait 20 minutes for my prescription…read morebefore I walked out without it. Many way better places I have been to nearby that treat you better and have a way better selection of frames.

We were desperate to find someone to fix my grandmas glasses but due to COVID most places were…read moreclosed. We called Westside who got us in immediately and fixed them without charge. Excellent customer service! Thank you!

If you are looking for an eye center, please keep looking. I have never been so disappointed as I…read moream with Rochester Optical. I've dealt with an organization who refused to do an eye exam; but instead had no problem using my insurance and charging me for the glasses and contacts in lieu of the eye exam, because my current exam was still valid. They literally refused the eye exam I was there on that day for. So, when I needed to order new contacts they refused because they didn't do the contact fitting. I pointed out that them that you didn't do it in March, but had no issue with taking my money then and give them to me. I have spoken to 5 different representatives (all who gave me contradicting information, two with promises to make an exception only for that to be rescinded), and left two messages with the manager who never returned by call until almost 4 weeks later stating her voice mail was broken (I seriously don't believe it). I just don't care for an establishment who does business this way; and when they make an error refuse to work on a solution.

Well, I never thought that I'd be patronizing this place again, but my company has a special deal…read morewith them for safety glasses, so I decided to use it. When I went to pick out my glasses, I was helped fairly quickly by a 'jittery' guy (didn't catch his name, but he couldn't sit still), who was helpful and thourough. He took all the measurements, told me it would be 7-10 days until they were ready, and I paid my co-pay. A week later, I got a call telling me that they were ready. I set aside an hour the next day, and went down to get them fitted. Boy, what a difference a week makes! Wheras the day I went to pick out my lenses I got good, fast service, the day I went to get fitted was a different story. I waited 10 minutes just to get through the receptionist, then waited another 45 minutes to get fitted. The glasses were done correctly, but I actually had to demand the side shields that were the whole reason for buying safety frames in the first place. All in all, I would have to say that I got what I paid for, but considering how little I paid, that's not really much of a compliment. They seem to be able to make lenses correctly now, but customer service is highly variable. I would suggest that you budget at LEAST 90 minutes for each trip there. Selection is merely good, nothing special. If it weren't for the special my company gives, I probably wouldn't bother using them. At least they've improved in the last 3 years. ***Update*** I went back for a second fitting the other day (the ear-holds weren't quite right from the first fitting-that's what happens when you rush it), and got better service then. I was also trying to figure out just how much lenses in my new prescription would be for my everyday glasses, and all I get is a vague answer of "about $90-something". Not quite sure why they can't just come out and give me a bona-fide price. I'll be checking to see if Wal-Mart optical can give me a better deal. At least they will quote me a final price. BTW, I got a call today from them asking if everything was OK with them. So, at least they are trying (at least a bit). I just wish they would get more people to serve customers in the store.

Very kind and friendly staff. Staff was so patient with me as I decided which frames I liked…read morebest!! Wonderful place to get your glasses!!

One lady was nice but the rest were very passive aggressive. In the waiting room I hear someone…read moregoing on loudly in English and Spanish about how they dislike poor people asking them for money and people on welfare. I personally felt she was probably racist but felt safer deflecting onto poor people. Then when I walk past all the staff to see the doctor everyone suddenly became silent which felt odd and uncomfortable. The doctor seemed rude and somewhat rushing me almost as if I was just an object and she didn't care but was forcing herself to stay professional it seemed. Then when selecting my glasses another woman working, noticeably louder than her normal conversation voice, announces three times that I have United Healthcare. The second time I acknowledged I was on it and I can pay whatever extra fee that I have to and she still loudly and unnecessarily announced it a 3rd time in an attempt to embarrass or humiliate me or poor shame me I suspect. Other than that they do their job correctly if you can handle the mental abuse. The optometrist also put on a black face mask before my eye exam and wore it throughout the entire exam. Covid is over so I wondered if she did that for all of her patients or just the Black ones.

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

I've had a piece of metal stuck in my eye for about the whole week thinking it would finds it's way…read moreout... I was referred to this place by a co worker. I called them in the morning with my emergency and they found a opening for me to come in asap. I was in and out working 30 minutes. They were careful and very pleasant experience. Thanks!!

Dr. Guy (& EVERYBODY at Family Vision Center) is absolutely wonderful. How often can you say that…read moreyou look forward to going to any kind of Doctor? My husband, daughter and I are all patients of Dr. Guy and all agree that he's one of the best. At my most recent appointment, Dr. I, an optometry resident, treated my five-year-old and was fabulous! He was kind and funny and treated my daughter SO well - even in the midst of her eye drop-related meltdown. The office itself is in an unsuspecting Henrietta Plaza, but the waiting room is modern and bright. Can't recommend Family Vision Center more highly.

I think this Family Vision Center is way overrated . I was not impressed with the vision test …read more Other places take more time to check vision . Also I have Medicare and with $350 for glasses . I picked out a low priced set of glasses and they said I would have to pay $150 or so . I went to a well know place and got my glasses for free and they were a better quality .

after waiting SEVEN WEEKS for my new glasses, I went to pick them up today and found them to be…read morecompletely WRONG....made them give me a total refund. Never going back.

Excellent optometrist and staff. Had a visit with Dr. Cheng and she was thorough and extremely…read morenice. The exam was 60$ and the contact lense exam was 79$ (without insurance). They also price match online contact lense stores. Your contact lense prescription is only valid for a year. Yearly renewals are 60$ for an examination and 39.50$ for the contact lense exam.

The Dr was very thorough and caring. She recommended a referral and made sure I understood her…read moreconcerns. She asked several times if I had any questions. The technician was pleasant and helpful with insurance questions. They have a wide selection of frames and many brand names. Decent frame prices. They use a ticketing system to get in line to be seen. Like at a deli counter. Minimal wait time and the Dr's office was available for a walk in appointment.

Loved this place! I was in dire need of an eye exam (it's been such a long time, I don't even…read moreremember when my last one was), and I wanted to get my daughter in for her first eye exam, too. We decided to check this place out. I guess the doctor also has an office in Amherst but travels here for people as well, and works with a lot of insurances that other places don't cover, which I thought was really neat! The office was clean and comfortable. The doctor was fantastic. The eye exam was quick and thorough, and he took the time to explain everything. I did not need glasses, but my daughter did! So she picked out the "best" pair of purple frames. She is super excited to start wearing them. The office ladies were also so friendly and helpful. Would absolutely recommend!

Found out I have vision coverage - and that Batavia Optical honors it. Got a quick appointment,…read moreand the glasses came in a week. Got my new glasses today (first new ones since 2008) and the WHOLE EXPERIENCE with Batavia Optical was AWESOME - the receptionist, the optician, and the doctor. THANK YOU SO MUCH Batavia Optical !!!!!