I'm not one to complain but seen it's fair to say I wasn't impressed with this location and staff. My son and I were not greeted upon entering. We gad an appointment at 4:20pm and the desk attendant was not very helpful when we had insurance questions. I felt rushed and unheard. I know it was close to closing time but it was obvious that she was in a hurry to get out from behind the desk and ignore the customers in the waiting area. After the exam it was obvious that we wouldn't get our glasses the same day. We asked for a copy of the exam so we could go elsewhere to purchase glasses, and we were given an eye roll with our copy. We left feeling like we were ignored and a pain for scheduling a later in the day appointment. read more

I came in 30 minutes before close to pick out a new pair of glasses after accidentally breaking the pair I had been using. I planned to come back in the morning to make my final decision and purchase because the store was closing, but the two women working (Melissa and Kayla) were so kind and offered to stay and check me out even though they already closed their register. Melissa also helped me pick out the perfect pair. They were made and ready to pick up in the morning! I had never used this store before and was not used to same day pick up for glasses. I am very impressed and will be going here from now on for all glasses needs! There's quite a large selection in the store and I love that any frames can be made into sun glasses as well. They seem to have coupons and deals running pretty regularly on the website so make sure to check that before buying! read more

Pleasant staff, great job multitasking, service was good, and reasonable to too !! I am a repeat customer read more

This review is only specifically for the Greece location staff. The customer service is very poor and if you've made a return in the past they turn you away. Very embarrassing experience to be told a manager had to okay the transaction and never received a call to discuss further. I'll be sure to tell everyone I know about this experience and not take my family members here again. Having said that, the high end frames and type of lenses are great quality and represents the idea of the brand. read more

On May 19th I was visiting eyeglass places to find what I was looking for...glasses with bling! When I walked into Eyemart Express in Greece and Melissa asked me" can I help you?" I told her I was looking for glasses with bling. She brought out about 7-10 pair of glasses that had bling and I was thrilled!! Melissa was so helpful to me and because of a friends and family special, I was able to purchase 2 glasses instead of just one. I was impressed at the choices I had but the real surprise was when both glasses were ready to go the next day!!!!! No pressure sales and I got the glasses that I wanted and the fit was perfect and I want to thank Melissa for all she did for me !! read more

They have every thing from cheap to high end glasses. Some are designer some aren't. (Hint: ALL glasses are made from the same place. It's the name that makes them more expensive.) The staff for the glasses side is excellent. I can't rate the doctors since I never went there. They have a huge selection of glasses to get from. They have a 1 hour option of your glasses are in stock. But if they don't have it don't be upset. They have included with the price a 1 year guarantee which I thought was awesome. Most places charge you extra. If you are sick of over paying for glasses come here to totally with it!! read more

I chose this location based on the reviews, so maybe my bad experience was personal. I'll start with the positive. I did receive a comprehensive eye exam. The doctor was not an issue. Everything else was. They were unwelcoming, cold and short with me at reception. Fine. Whatever. My real issue was the retail portion of the experience. I chose my frames and the glasses were made in about two hours. It was another cold experience. I felt like they rushed me through the entire process. Well, since the exam went well, I decided to take my son to Eyemart to get his exam. I chose Jefferson road because I really had such a bad experience at Greece. It was a completely different experience at Jefferson road. We were actually greeted when we came in. I was walked through the forms and actually given a receipt and a coupon. I received nothing from Greece. Not even a dry 'have a nice day'. The quality of the doctor was about the same I'd say, though he was more friendly, which was nice. Now to the retail purchasing. I was offered scratch resistance and blue light lenses for my son. I didn't even know that was available as the Greece location didn't bother to tell me. I was told about the special that was going on so my son got two pairs of glasses. Guess how many I got? Greece was a horrible experience and I'm really not a sensitive type of person. People don't need to be bubbly and happy to work in retail, but what I experienced was a group of people that seemed annoyed by my presence from the moment they laid eyes on me, and they seemed to be treating those around me the same. Just a bad experience all around. read more

The doctor we saw was great and we were able to get in quickly. Our insurance company AND the Eyemart staff told us we were in network, but would have to file our own claim. Come to find out, however, that we were NOT in network and would be reimbursed for only $20 of the $160 fee. This was not what we were expecting. I tried to reach the manager by phone and she never returned my call. I stopped by in person to give them a chance to make it right, and they refused to offer any compensation. Clearly their first priority is money, and NOT customer service. They were very gruff and unsympathetic. Wont be returning or recommending them. read more

Quick and painless! In and out in well under an hour, glasses ready tomorrow. Not the most fabulous frame selection but not really an issue for me. read more

Very dissatisfied with my glasses. I have been back 3 times, can't wear then, nothing seems clear. Each time I go back I receive a different reason as to why the aren't clear. They suggest I go back to my Dr. Dr. Said script is good. Went back again to eyemart, and I'm now told it's because my old lenses are digital and the new ones are not. I did state when I purchased them that I wanted the same lens, and I was told that's what I'd be getting. Now they can upgrade for an extra charge $270, but they are willing to split it with me. No deals to be gotten here. I have glasses I can't wear. read more

Worst place ever. Refuses to give me my son's records which is against the law. I will be filing a complaint with the state.

Eyemart team was very efficient. Minimal wait time for doctor and glasses. Given options w/o pressure to upcharge. Doctor may have saved my vision. Recommended I see a specialist for a potential vision issue that would have lead to blindness. I took his advice and because of his recommendation this was caught early. I am still seeing specialist for additional testing but I am grateful to the Eyemart doctor for catching this and recommending further testing via a specialist. read more