i am updating last year's review. I had my routine appointment on Friday, June 26, 2026 and had a…read morewonderful person take care of me. Her name was Jaminett and I was very pleased with how courteous and knowledgeable she was. I also had Dr LIndahl check my eyes at the end of the visit and he was fabulous as usual.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

Eyesite is my favorite "candy" store and sugarfree with all the sweet eyeglass styles displayed…read more The best "eye candy" store to be found in Penfield, NY. The care I receive from the moment I step through the doors from the staff at the front desk to the techs to the doctors goes beyond expectation. I've been a patient for many years and would never consider leaving. They're stuck with me!

The staff at Eyesite are personable, kind, and knowledgeable! Dr. Vazquez and her team are…read moreabsolutely amazing. I look forward to visiting every time!

Great experience so far with Dr. Kaplow and Optician Barb. This was the most thorough eye exam I…read morecan remember having for a routine visit. The digital retinal imaging technology is really cool, but it took several attempts by a tech and then the doctor to capture full images showing my full retina & all the peripheral laser surgery scars. A lot of effort was put into getting my prescription as best as possible considering my conditions. I cant wait to pick up my new glasses and order to contacts next week! They offer a great online account management service at https://local.intuit.com/b/allenscreekfamilyoptometry?rs=gm#gm Submit Feedback Receive Email Appointment Reminders Confirm Appointments via Text Message Request Appointments Online Receive Exclusive Specials & Promotions Refer Friends & Family and more.

I was referred to dr. Robert Conway at Allens Creek Family Optical by Tamra at One Hip Chic, and I…read moream forever grateful. I HATE, and I can't stress that enough ... HATE having my eyes examined, and Robert made the experience absolutely painless. He, himself, was an absolute delight, and I learned a lot about vision and eyes from him. I can't say the exam was a delight -- but that is because of ME and my issues, and certainly not him. :) His prices are reasonable, his service is superior, he accepts almost all insurances, and he absolutely takes the " unpleasantness" out of the experience. I recommend the exam he offers where he takes a digital image of the inside of your eye for $35 and emails you the image. Well worth the $$, and a unique, cutting edge experience. Not having to have eyes dilated is a definite boon!

I have Central Serous Retinopathy, leakage behind the Retina…read more Dr. Bird of Ocusite referred me to Dr. Bessette. She and the whole team are doing a great job. They are very thorough. The front end staff keeps fairly tight rein on the door and checking in - Covid precautions.

Another Dr's office failing along with Rochester's declining health care system. I sat there for…read more45 minutes this morning before asking why I was not being called into my appointment. Apparently, they have a new system and people "fall out of queue" . . . consistently for several months. Hey, GOOD TO KNOW! Thanks! They seemingly can't figure out how to keep track of their patients and the order in which they check in without their computer. After finding this out and having to make another appointment for the future, because I am now really late for work, I am looked at like I am crazy for being upset and on to the next person - sorry, sucks to be you. NEXT! Then, they rescheduled me with the wrong Dr. again and I had to call back to re-reschedule.

Thanks to everyone who tuned in LIVE on 10/27/16 to watch my LASIK procedure and to support me…read morethrough it - I'd choose LASIK over having my teeth cleaned any day of the week :) I'm seeing & feeling terrific, and I'm so impressed with the team here ... more so than I've ever been. The little things no one else would even notice that they do to help patients through every stage and really walk the journey alongside of them, well, I've just not seen this type of incredible care in any other ophthalmology/LASIK practice - and I've been to hundreds of them across 3 countries in my previous job. Let me give you my professional history as it is relevant to this review: I started out as a certified ophthalmic assistant at age 22, specializing in refractive surgery with corneal doctors for about 5 yrs, and by age 27, I was hired by Bausch & Lomb to be a Clinical Applications specialist for the Northeast territory. Basically, I trained doctors, techs, and nurses how to use the excimer laser, the diagnostic equipment, and the microkeratome. But my job was often times comprehensive, in that some sites were just beginning, so I went through the whole laser suite/surgery center set up and flow from beginning to end with them, including first cases. Often sites had brand new staff who never had experience assisting or working up LASIK patients. Many times throughout our training position, myself, or other trainers around the country, were teaching from scratch. I did more than train as well: collected outcomes data, lectured at special meetings, devised and developed training tools, and worked with doctor consultants and engineering colleagues to optimize results and software. Within a couple of years, I became the National Training Manager for the USA. A couple years after that and I was promoted to the head of the Training & Clinical Applications Specialist department for North & South America. So to tell you that I've worked with a ton of LASIK practices, doctors, and techs/nurses is a giant understatement. I've had so much experience in the field with other practices that when I decided to hang up my travelling hat, I knew the only place I wanted to help manage was Dr. MacRae's practice, if they would have me :). Being the patient is completely different than managing the practice day to day, and until I experienced my evaluation, consent, and surgery from the other side, I truly couldn't appreciate the skill set each individual brings to the patient. My team literally asked me to critique them and let them know what they could have done better - not too many people can show that kind of vulnerability. And they weren't out to "impress" me, they treated me just as they would anyone else who came in for an appointment or surgery. The pressure was on the night I had my surgery with 30+ Optometrists in our office and many people at home watching live surgery, and not one person on staff faltered or blinked an eye - they all hosted a large group of doctors for a couple of hours before surgery (after being at work since 7:30am) in addition to teaching/explaining the procedure as it was happening...and they simply rose even higher in their quality of care, efficiency, and thoroughness. Would you feel nervous having surgery knowing the team had been working for 12 straight hours just prior? While we don't treat this way, this situation was the case for me! You would have thought I was the first case of the day. I've seen and heard these technicians and doctors talk and work with/treat thousands of patients in the last (almost) 4 years...being on the receiving end, well, wow, I couldn't be more proud of each and every one. I struggled to find even 1 thing to critique - outside of waiving a magic wand to fix my eyes, of course smile emoticon:) While I know no one is perfect, and don't expect perfection of anyone, including myself(!), they were darn close to it, and I know that with each patient who walks through our door, calls our office or emails us questions, I can, with 100% confidence, say this team we've assembled is unsurpassable in experience, skill, kindness, care, and heart.

Everyone in the office made my experience comfortable and easy. I love not having to wear contacts!read more

Always have a good experience at ROG. I've used them both for eyeglasses, ophthalmological care as…read morewell as contact lenses. Dr Hartman Gruber and Michelle are a pleasure to work with.

GLOW: great location, ample parking Tv in waiting room…read moreToys & furniture for children adult literature/magazines & eye health guides Coffee Clean office & Friendly staff GROW: information provided may be inaccurate or miscommunicated Ie. confirmation of appointments, Wrong patient file access: insurance coverage and file process seems unorganized and time consuming Long waits...I'm talking 1.5 hours & up.

The Dr was very thorough and caring. She recommended a referral and made sure I understood her…read moreconcerns. She asked several times if I had any questions. The technician was pleasant and helpful with insurance questions. They have a wide selection of frames and many brand names. Decent frame prices. They use a ticketing system to get in line to be seen. Like at a deli counter. Minimal wait time and the Dr's office was available for a walk in appointment.

We were desperate to find someone to fix my grandmas glasses but due to COVID most places were…read moreclosed. We called Westside who got us in immediately and fixed them without charge. Excellent customer service! Thank you!

The doctor I saw obviously had better things to do and had me wait 20 minutes for my prescription…read morebefore I walked out without it. Many way better places I have been to nearby that treat you better and have a way better selection of frames.